Seller Central

Resolved! Consequence when a seller cancel a buyer buy/winning bid on request?

So I had a buyer ask me to cancel for no good reason. I did cancel his bought and didn't fill a non paying complaint which would result in a strike at his request. 1-) Is there then still a consequence for the buyer since I didn't fill the non paying...

Tracking I entered does not show up

The tracking number I entered on my "Manage all orders" page does not show up... it only shows up when I click on the Order Details page... anyone else having this problem? I tried to enter it again, but it is still in the field where you add the tra...

Resolved! About Feedbacck Left for Others and the new Follow-up Comment design.

Is this ability to follow-up on a previously left comment totally new or was the feature always available but well hidden?Any ideas of good (or bad) uses for this feature?

Problem with eBay calcuated shipping and new Canada Post surcharges

Today I had my first US order since the new Canada Post parcel rates and fuel surcharges came into effect. I noticed a few problems, I am looking for advice. and perhaps someone at eBay will see this and explain. 1. Before the new rates the Small Pac...

eBay platform terms are designed solely with eBay's financial success in mind. Update your AD terms.

A listing with a powerful and complete terms can ensure the success of your listings with reduced stress on the seller's part and higher probabilities of success.eBay transactions are, to my knowledge, solely between the buyer and seller. This leaves...

Odd. Ebay Activated Offers on a Listing

I had a weird thing occur. Ebay unilaterally activated accepting offers on a simple fixed price listing. I got this email about this awesome thing they did for me, with a minimum offer floor at half my price -----------------Your chances of selling h...

February promo on ebay.CA -- 100000 free listings

Check your promo section on the ebay.CA seller hub to see if you got it (this was also a promo in December and January). This promo is for eBay.CA The following categories are excluded: Cars & Trucks, Motorcycles, Vehicles & Trailers, RVs & Campers, ...

final value fee confusion

I thought the final value fee is 10% of the total sale amount?? For all my sales, its consistently 10.5% of the total sale amount?? Yes, I'm aware the shipping is included in the total amount. I always use free listings with no insertion fees whats g...

Is additional 2-day wait to open unpaid item case just a Canada thing?

At the link below (on ebay.com) it sounds like they can open an unpaid item case after 2 days of non-payment, whereas in Canada (as I just confirmed) we have to wait an extra two days (a total of 4 days after the listing ends). https://www.ebay.com/h...

Thermal Printer Canada Post and Shippo

Hello, Curious if anyone has managed to use a thermal printer via Shippo Canada post? I have a rollo thermal printer and having difficulty making this work. I have set up the Shippo default settings to 4 x 6 thermal printer and carrier to Canada Post...

Resolved! Will I have bad feedback if I force someone to pay after buying?

I want to know how as a seller I can ensure to have a good feedback if I forced buyer to pay for the item? The reason I force the buyer is because after a week he wrote that he expected free shipping within Canada (which is not I have no idea how can...

Resolved! How can Canadian Seller offer free shipping?

I'm wondering how a Canadian seller offer free shipping to all Canada as the lowest shipping (if I want tracking) I ever paid is 17$ and highest for smallest possible item to a remote region ended up to be 28$. I understand that some includes shippin...

Downloading Reports not working?

The reports you can D/L from the seller hub don't seem to be working for the past few days I've been trying. Just says 401 Unauthorized: Temp URL invalid in the spreadsheet. Is there another way to get them? Sure would be nice to know how much GST I ...

Is it my phone or the ap causing double listings to apear when i search.

As said in the title . I've seen it before on other users listings too not just mine. I'll be going through my listings on the phone , and suddenly I see a duplicate listing , well heck the blood pressure rises as I go running to the office to make s...

Canadian seller

Few years ago as a Canadian seller I was making sales daily . I decided due to lose of job was to try selling again on ebay.ca I have alot listed and noone is buying even though I am offering a lower price than everyone who listed same item and I eve...

Resolved! Income Tax Question - Shipping and eBay Fees

Hi there. Not sure if anyone can answer this or not. With Income Tax coming up just wanted to see if anyone can clarify for me about Input Tax Credits in regards to Shipping Fees and eBay. I have a GST #. If I get charged more by Canada Post for a sh...

Defect and affect on sales.

I have noticed that any time I get a defect for not being able to find an item I sold, and have to refund the buyer, my sales stop for a while. It doesn't happen too often but I have had 3 in the past year and it is really noticeable that sales stop....

Resolved! Shipping times in Canada not being adjusted

Frustrated with Ebay as of lately.Between all the software changes and errors . lost sales do the crawler not even picking up items listed.Thats petty anyways !!! why?? do they still insist on having letter mail delivery show as one day to a week exp...

Resolved! Buyer wants to cancel their order.

Hello; A USA buyer purchased an item from me on March 28. I mailed the item the next day on March 29th. They contacted me on April 3rd, if the item will arrive before April 6th for he birthday party. I told her that small package to the USA from Cana...

Tracking didn't update on ebay - Buyer refunded for an inr after item was delivered

tyler@ebay Sorry in advance for the long post but I wanted to tell all of the facts. On the Jan 13th community chat I mentioned that a buyer had opened an INR for an item shipped in December. The item was tracked and the tracking was showing on the C...

Printing shipping labels from Canada Post Snap Ship on Zebra label printer

Hi, Is anyone successfully printing Canada Post Snap Ship labels directly to their Zebra printer? Currently I save as PDF, crop and print, which is a bit of a pain..... Thanks, Ian

Resolved! Check 2 of my last surprising feedbacks re: delivery times.

I was very surprised about the comments on delivery times when we are hearing how long mail it taking.

Not so Nice Inquiry & Then They Buy

Hello All,Has anyone ever experienced this? I had someone ask me to sell them just a single item out of a set of 3 I was selling. I responded back politely thanking them for their interest but that I was only selling it in a set. That was 2 days ago....

View Sales History

I was just wondering if there was a way to access my entire history of sales. Thank you!

Providing US Buyer with return shipping label

Hello, Everyone. How does a seller from Canada provide a return label for an American buyer? Before suggesting Shippo, please note they state the following: Note: International (Cross-border) Return Labels are not available in ShippoThank you.

Resolved! How Long Can You Delay Signing Up For Managed Payments?

I got the email this morning...ugh.How long do I have before I need to switch over? Anyone go beyond their allowed time and get cutoff from selling?

Right Address & Postal Code but Wrong Prefix

One of those days...Was in the middle of sending out a package and ran out of ink from printer so I had to write the customer’s address by hand. It’s going to southwestern Ontario but the street name was the same name as a very popular road in Toront...

Resolved! Resuming draft bug? Always turns my posting into US region instead of Canada

All the units turn into Imperial, all the shipping options become US postal services only, and currency is only in USD. What's causing it to get stuck in US mode when I resume a draft? Is there a way to change it back or do I have to make the posting...

DISHONEST BYERS

As sellers we get some information about buyers but not enough. i would like to know how many items they did not receive an item and asked for a refund for and how many times they asked for refunds for unsatisfactory goods. i had a chinese buyer who ...

Is There A Bulk Listing Preference to Turn Off Best Offer?

Every time I create a new listing, it defaults with a Best Offer option. I don't want Best Offers. So I have to manually turn it off each time. And sometimes I forget. I list in the app, so not sure if this makes a difference.This morning, about 12 o...