Seller Central

Providing US Buyer with return shipping label

Hello, Everyone. How does a seller from Canada provide a return label for an American buyer? Before suggesting Shippo, please note they state the following: Note: International (Cross-border) Return Labels are not available in ShippoThank you.

Resolved! How Long Can You Delay Signing Up For Managed Payments?

I got the email this morning...ugh.How long do I have before I need to switch over? Anyone go beyond their allowed time and get cutoff from selling?

Right Address & Postal Code but Wrong Prefix

One of those days...Was in the middle of sending out a package and ran out of ink from printer so I had to write the customer’s address by hand. It’s going to southwestern Ontario but the street name was the same name as a very popular road in Toront...

Resolved! Resuming draft bug? Always turns my posting into US region instead of Canada

All the units turn into Imperial, all the shipping options become US postal services only, and currency is only in USD. What's causing it to get stuck in US mode when I resume a draft? Is there a way to change it back or do I have to make the posting...

DISHONEST BYERS

As sellers we get some information about buyers but not enough. i would like to know how many items they did not receive an item and asked for a refund for and how many times they asked for refunds for unsatisfactory goods. i had a chinese buyer who ...

Is There A Bulk Listing Preference to Turn Off Best Offer?

Every time I create a new listing, it defaults with a Best Offer option. I don't want Best Offers. So I have to manually turn it off each time. And sometimes I forget. I list in the app, so not sure if this makes a difference.This morning, about 12 o...

NEGATIVE FEEDBACK LEFT FOR ARRIVAL 2 DAYS LATER

TELL ME HOW MANY EBAY SELLERS HAVE EXPRIENCED THIS ??? A BUYER LEAVE NEGATIVE FEEDBACK BEFORE CONTACT SELLER. WHEN EBAY (POP UP) EXPLAINS TO YOU SHOULD CONTACT SELLER FIRST.. SELLERS NEGATIVE FEEDBACK READ Item hasn't arrived yet. It's overdue for ar...

Store home page listing glitch?

Recently all of my store listing scans, around 800, changed in size, about doubled. Of course the frame size remained the same so now only about half of my item is visible. I've spent 100's of hours trying to make everything look good and now...... I...

Incomplete Address - Buyer keeps on buying anyways...

So, last week I get an order returned to me in the mail with post office markings "incomplete address" , I'm sure you've all seen that before, as have I. Usually it's a simple contact buyer and get complete address. Well first time for me now, the bu...

Buyer tried to cancel order after I shipped

I am dealing with a situation that feels fishy to me. A buyer of mine in December from the UK bought an item from me and then cancelled it a few days after purchase (luckily this was before I purchased a shipping label) they then re-purchased the sam...

Does eBay frequent this board?

Hi Folks, I am wondering if anyone knows how frequently eBay employees frequent this board? Its hard to say for sure, and I certainly do not know, but it seems like lately eBay employees are here very infrequently. The weekly chat gets opened and clo...

Dont trust eBays timelines

We are a seller, and had a package that was taking longer then expected due to covid and xmas. The seller opened a claim, and it was put on hold for 15 days. As per the request, we had until Jan20th to deal with it. I come in January 20th, open my me...

Is this a new way for combined shipping?

Late on Friday night I was checking "my eBay" and I saw an amount in red for payment not received. I supposed that the email has not arrived. On Saturday morning, still no email, the buyer had purchases 3 items, but no notifications. I went ahead and...

Re Canadian delays ; I call BS

from ebay: Significant delays to Canada Post deliveries to the United StatesThe delays are more likely items sitting in USPS main postal hubs, in the USA... Chicago among others.. MAKING this a UNITED STATES POSTAL SERVICE issue Example shipped item ...

EBAY CUSTOMER SERVICE / APPEALS HAS BEEN TERRIBLE

Customer bought itemCustomer wanted to return item while item was in transit and opened up a case I replied to the customer they could return the item no problem - I forgot to respond to the return requestEbay granted the refundItem arrived on time a...

Password Entry

I am being asked for Password much more than usual, but it will not accept them, then it will ask for CAPCHA verification, which it will not accept, then you might get through after five more tries... Is someone at Ebay is working on a new passwords ...

Canada to usa shipping problem

Hi, i'm new to the ebay sellers platform.I'm having issues with the shipping options from canada to USA.While i made my listing, i chose UPS, and Canada post Parcel wich is fine. But when my item get sold, i click on "print shipping label" and i get ...

Resolved! received tax form 1099-k from ebay , but live in Canada

Just got a email '' information regarding your tax form 1099-k '' never received this form before , is this just if you sell on ebay.com , if you sold at least $20,000 in gross merchandise and exceeded 200 transactions for goods and services you will...

Resolved! re-invoice

Refunded buyer friday after 6 weeks of "where my item" yes tracked (item hanging out in Chicago) Yes kept constant contact with buyer replied to all/any queries working to keep buyer as in the loop as possible, you know being the "good ebay seller" I...

Weird template issue.

My sales dropped recently but thanks to a customer I found out the issue. One and only one of my templates has restricted itself in what countries I ship to. The only editing I did recently on this template was changing postal prices and services. Un...

buyer claims the item as defective

the item condition in question was clearly shown and described with close up pictures showing its condition . repair was made to the item prior to listing for sale and this also was declared . buyer makes all kinds of false claims on its condition . ...

Stupid on line Canada Post Customs form

Has any one used the idiotic CP customs form in conjunction with the HS codes. Link is below https://www.canadapost.ca/cpotools/apps/cdc?execution=e2s1 It takes forever to fill out. Anyone know how large it is when printed? Personally, another brainc...

Heads up for Sellers using Shippo tonight Jan 22-2020

Shippo Scheduled Maintenance, Friday, Jan 22, 11pm-1am PST Fri, Jan 22, 2021 12:36 pmImportant Security and Maintenance Message from Shippo: Please note that Shippo will be undergoing server maintenance from 11pm to 1am PST tonight, Friday, January 2...

Oversized Lettermail being held at Gateway due to hand sorting?

My post office told me today that not just parcels but oversized Lettermail were being held at Gateway Mississauga due to the Covid outbreak. Evidently, only letters are processed mechanically, all other mail is hand sorted and not going anywhere jus...

Managed Payments - Rough Fee Comparison

PayPal Payments + eBay FeesNov 23 - $1,169.00 - PayPal Fee $43.55 + eBay Fee $126.45 - Net 14.5%Dec 7 - $1,209.99 - PayPal Fee $47.49 + eBay Fee $124.30 - Net 14.2% Managed PaymentsDec 15 - $1,624.00 - eBay Fee $231.75 - Net 14.3%Jan 21 - $430.05 -eB...

Adding tracking number to multiple item order(s)

Is there any way to add tracking numbers in bulk on a multi item order or does each item have to be done individually? I go the the post office with mail requiring tracking.

How Long Have You Held Something For Someone?

Years ago I did a Antique Show in a small community near me. A 3 day show I sold a Vintage Newspaper Box for a few hundred dollars to a guy early on in the show. He paid and asked me if he could leave it at my booth til he was ready to leave. Not a p...