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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

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Community Update: staffing support

Hi everyone - I wanted to update you on some developments and introduce two new faces on the Community you may be seeing from time to time. jasmen@ebay and velvet@ebay are the two newest members of the support team on .com. They're both interested in...

User avatar by Community Member
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I've had enough.

This is the worst company ever. I've been a seller for many years and pay thousands in fees every year. I needed assistant and contacted eBay via the chat function every time when I ask to speak to management they acknowledge but left me there waitin...

Losing Top Rated status

I woke up this morning to find that I was losing my top rated status because of a high defect rate. Apparently I cancelled 7 transactions seeing as I was out of stock. Well, I am never out of stock as I sell one off items. Once an item sells, it disa...

User avatar by Community Member
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  • 11 replies
  • 1 helpful

NetParcel / PayPal shipping. Does it still work?

Morning all. Hope someone can help. For years I used NetParcel for shipping from Canada to USA primarily...UPS typically provides a much better price than CanadaPost. Linked through my paypal account and I would copy and paste JUST THE ORDER NUMBER t...

Brokerage fees pp Netparcel?

I just had my first sale, and I just shipped through UPS via Paypal Netparcel. I'm honestly having a panic attack at the moment. I just sent out the package.I noticed from my research on these boards that going through Paypal Netparcel there are no b...

Buyers who don't come through

I just started selling items and I'm finding everyone wants to go offline and text. If I don't agree to it, they cancel their offer which takes forever for ebay to update. Is this (going offline, cancelling) common? Does anyone have strategies to avo...

Is this Celine tote authentic ?

Hi , I can't seem to find a lot of information on a Celine vintage tote I bought recently . It has a code M 13 and a Lampo zip pull . Not sure it's authentic.

6402BB29-D699-47EC-885A-722D71576876.jpeg 84824642-36DA-4C89-90D3-D2F0766CDFCD.jpeg 54E38E52-0BE7-4B11-A987-0C7F064956BC.jpeg 562BE6AC-367D-4EDE-B0E8-B56F04D94303.jpeg
User avatar by Community Member
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Some of my tracking numbers are missing!

I just got an item not recieved claim and went to check the tracking on my orders page. It's missing! Then I noticed quite a few of my orders are missing the tracking ID. When I went to add the tracking number manually it was already there ready to b...

User avatar by Community Member
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Managed Payments, RICARMIC update...... I'm in???

I thought I'd start a new thread just so I only have to put this in one place.... I had an inkling when I read Tyler's response to @hlmacdon that the link might work for me now. Unfortunately I remain very concerned that those pesky "US" warnings wou...

User avatar by Community Member
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Contact with buyers

Hello again, I have alot of questions today In the Spring I sold an item in the UK, a piece of art (print), the buyers is a really nice person, so we would message each other every now and then, talking art and the framing of the prints I had sold hi...

User avatar by Community Member
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Resolved! Options to print shipping labels online in 2021

Hi everyone! It's been around a year since I sold anything on ebay. I'm just wondering what the current online shipping label options are to print shipping labels? I guess Paypal is no longer an option. Hope this isn't a silly question. If someone co...

payoneer

Hi I have applied to payoneer as adviced by e bay and was accepted. the problem I am having now is when I try to list any thing e bay site doesnot accept and come up with this message:It looks like there's a problem with this listing.Since you're reg...

User avatar by Community Member
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Do you offer any discounts to watchers?

Do you offer any discounts to watchers? I know that I have been offered discounts, but mostly watching for competition purposes that I have taken advantage of 2 of the 40 I was offered. What about you, do you offer and what is your opinion of it? Wha...

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Purchased label & insurance through eBay for Canada Post, item got lost and now no insurance payout

I sold and shipped an item worth over $1000 and purchased the shipping label with insurance for full coverage (total cost for the label was around $50 CAD for expedited + insurance) for Canada Post through eBay. The item got lost, and this was confir...

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Resolved! Buyer Purchased item but put wrong address (middle of nowhere) now want's me to reship

Buyer want's me to re-ship to an address that's a random buisness & not a residential area. The first address was also a random none residential area. the item got sent back to me & I'm wondering because this buyer has no reviews & just made there ac...

User avatar by Community Member
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Resolved! Insertion fees?

Hi there. Where can we see how much we paid insertion fees and how many we used on our monthly limit? I don't think i ever paid insertion fees since i'm listing on ebay... The only thing i see is in the seller hub overview there's a ''montly limit'' ...

Scheduled listing fees

I was reading another topic here on insertion fees. A link was provided for eBay Canada site fees. Fees for optional listing upgrades In this section under scheduled listing fees it says Free for fixed price listings. No mention of Auctions. I rememb...

User avatar by Community Member
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How Brexit has destroyed online sales to the UK from Canada in 6 months flat - my story

(this is a commentary about my experience selling to the UK from Canada in the last six months) If someone would have told me this time last year that I would essentially no longer be selling to UK customers in one years time I would have laughed in ...

User avatar by Community Member
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  • 10 replies
  • 4 helpful

Canadian but Wants to Ship from US to US

I am in Canada and selling on ebay.ca.I have been shipping to US from here but i have now found a supplier who is based in US.My question is that is it possible to ship from US to US with my canadian account?How can i do that? Since it shows that i a...

User avatar by Community Member
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Listings no showing on Google

I am going through some listings to revise prices on my craft books, so I am looking for similar item on Google to see what others are charging, but mine are not appearing on there. There are listing from several other countries. Do I have to do some...

User avatar by Community Member
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When does the clock start for shipping times?

Just wondering when the official clock starts for shipping time. For example, if an item has a 5 to 9 day estimated shipping period and I have a 3 day handling time, my understanding is that the estimated time the buyer will see has the handling time...

User avatar by Community Member
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help me understand the late shipment report

Can any seller help me to understand the late shipment report. From January 2021 - June 2021, my report states that I have 2 late shipments. I always ship within 24 hours of payment received, except Sundays. When I look at the detailed report, I have...

User avatar by Community Member
  • 1214 Views
  • 3 replies
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Is there any way I can reduce attempted scams ?

I use to mainly sell on ebay but have branched off to other markets because of how much ebay has changed and currently sell on 4 platforms not included ebay . Have been back for about a month and sold about 50 new items mainly electronics . 5 total i...

"We've removed some results...."

I've just listed a vintage PDA complete with accessories. When I searched for it on eBay.com (a common enough item, with 547 results) I was surprised not to see it, but lo and behold, if I click "We've removed some results to show you the most releva...

User avatar by Community Member
  • 241 Views
  • 6 replies
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