Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Canada Post International suspension of service (March 19)

Canada Post is not accepting mail and parcels for these countries due to a temporary service disruption. Date posted: March 19, 2020 https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page ALBANIAARGENTINAAUSTRIABOSNIA/HERZEGO...

Using PayPal statement as proof of income to apply CERB

So, I am a college student who has been selling figures on eBay since 2018, last year I made around $8000 from this account which surpassed the $5000 requirement, however, due to Covid-19 my sold went down to only $300 since January as my suppliers f...

At What Point Is a Potential Buyer Wasting Your Time?

I’m new at selling on eBay Canada and have am starting to get good feedback as a seller. Today someone with zero feedback messaged me asking about shipping rates for multiple items. They also asked about a discount for multiple items. I don’t have a ...

Customer Service closed?

When I tried to call the customer service I get: "We're currently unavailable. Please check back during our normal business hours from Not enabled. Closed 24x7". I called them at normal business hours twice but still no luck. Guess eBay find a way to...

Returns from usa to canada

I am just looking for the most recent info for how to send a shipping label to a USA buyer to return to me in CanadaOriginally created the label to send to them through canada post snap shipLet me know what’s the best way without asking the buyer how...

For those who use USPS to ship to Europe

USPS has started diverting air mail to ships for delivery to Europe.https://about.usps.com/newsroom/service-alerts/ https://about.usps.com/newsroom/service-alerts/

Question about Shipping from Japan to Canada - COVID-19

Hello ! I have bought 5 items of photography coming from Japan to Montreal, Québec in Canada. The items are not under global shipping , they will be sent by particulars to my address. I have a doubt about received them... I cannot find the informatio...

HMMM Side effect of the introduced "shipping exclusions" changing handling time??

All of my items have always had 2 day handling time. Today I noticed my items listed on .COM are all saying "Same Day Shipping" in the little notes under the item price. (doesn't matter whether you view them on .ca or .com) Items on .CA do not. Items...

Buyer hasn't arranged collection.

Hi all.So first time seller.Someone bought the item I was selling, with local collection only, no shipping stated on my add. I'm in Ontario and the buyer is up in Nunavut. Firstly they asked if I could ship it to them. I refused reiterating "local pi...

Seller Changing Locations

Hello everyone I am wondering what steps I have to complete in order to change locations as a seller. I have relocated about 3 hours away, within the same province. I do plan on returning to the original, primary location, but that will be months dow...

200 Extra per month until July Promo just rolled in.....

Just saw this in the Seller Hub.......(for non-Store sellers) We knew this was coming for May, June and July, I was a bit surprised that it also included 200 for April 27 - 30 as well. This is over and above the original 200 they already gave out for...

Create Listing page not found?!

Is anyone else having trouble listing? I go to My eBay, click the Create Listing button, select Single Listing, and then I get: We looked everywhere.Looks like this page is missing. If you still need help, visit our help pages. Selecting "Multiple Li...

Resolved! Important update for those who import shipments into the US via the US border

If you are currently crossing the US border to import customer shipments for reshipment via a US carrier/USPS there are changes to the requirements. Previously shipments that qualified as Section 321 informal entries (essentially goods to a consignee...

Listing Title Question For Your Amusement

This listing was refused: "Roller Coaster, Chesapeake Bay, Buckroe Beach, Virginia, Vintage Linen Postcard" I now know why...Do you?

Resolved! Just sold an item - I see tax has been collected (Texas) - How do I remit this??

I am an individual (not a store) based in Canada. Just sold an item (used, not new) to someone in Texas. I see a USD$40 charged (and payed by buyer) in the payment confirmation. How do I deal with this ?? It's the first time I get this (out of about ...

GSP >> Pecking Money off Canuck Buyers

Ok. I don't usually buy when the Seller is in the GSP. Unless, I really need it, I'll buy it. Much to my dismay now, that this type of pecking is beginning to be quite evident that some of that money is going into the pockets of Ebay + Pitney Bucks. ...

Chit Chats Telling It Like It Is

This appeared on the Chit Chats web site yesterday. Lots ot real good info, whether you are shipping through them or directly with Canada Post. Well written, important info for all sellers. A good read. As the world continues to take the necessary pr...

Which carrier is the most advantageous for large shipping volume (~150k in shipping fees / year)

Hey guys! A family member has his own website and he has grown a lot in the past few years. Last year alone he paid about 150,000$ in shipping labels alone (about 14k packages). He is currently with Canada Post but he isn't getting much of a discount...

Resolved! Can I still ship to Denmark?

I need to ship to Denmark by lettermail. Paper item. Canada Post says cannot ship by International Parcel Air but Small Pkt., etc are still okay. Does that mean Lettermail is still okay to ship?Has anyone sent anything there recently?

Greece and Switzerland?? Who is the moron?

Who is the moron at ebay dot ca that decided to block Greece and Switzerland? We ship to these 2 countries all the time. We also sell on dot com in USA (USA account with a USA address) and these 2 countries are not blocked there. Also we sell on othe...

Report form improvement : add the reason "Title and pictures does not match description"

I would have a suggestion for improvement of the “Report item” form. I sometimes would like to report listing that are misleading in the following way : the title and pictures does not match the description. I come across these listings relatively fr...

Seller hub down morning April 23

As of 8:30am EDT seller hub returns service unavailable on both .com and .ca. Checked in multiple browsers, on both DSL network and mobile LTE network.

Resolved! Worldwide Shipping

I notice that when sellers ship Worldwide, there is still a list of exclusions Shipping to: WorldwideExcludes: India, Brazil, Israel, Philippines, Ukraine, Indonesia, Jamaica, Qatar, Singapore, Greece, Saudi Arabia, Switzerland, Nigeria, Sri Lanka, C...

Exclude shipping locations

I got some buyers told me they they were not allow to buy from me for their location.But I looked at the "Exclude shipping locations" under "Site Preferences", their locations are not in the "Exclude shipping locations" list.But buyer look at the lis...

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Fee Deferral Program

Hello tyler@ebay Do you have a basic example of what a seller will see when they receive this months invoice based on the Fee Deferral Program. And will the payment automatically be removed based on the updated invoice and/or will a seller be able to...

Did I do this right?

A new buyer contacted me stating that they received the CD and that they didn't like it and wanted to return it and wanted to know how to do it. It is world music Cesaria Evora. I responded to them that I was sorry that they didn't like it and that a...

How can I be responsible for a transaction return claim with another seller's item ??

I hope for advice from my fellow sellers. I sold to a ship forwarding company in California 30 Stamp Sheet.order is still in transit. The forwarding company/buyer informed me to write a specific registration number on the parcel, which I did.Few days...

Resolved! Monthly selling limit

Hi, I am looking for help since the eBay call centre is closed due to pandemic. I am a new seller at eBay, I can only sell 10 items in April. I have sold 9 items but two items were cancelled at the request of the buyer. Buyer made two transactions fo...

Remove automatic payment method

If I choose to remove my automatic payment method, in this case, Paypal from my eBay account, will I still get the funds that are on hold in my Paypal account that are from a recent sell I made on here? Not sure how connected eBay and Paypal are duri...

Is there letter mail service to Russia?

Is there letter mail service to Russia? One Canada Post link says yes and another says no. YEShttps://www.canadapost.ca/tools/pg/manual/PGIntDestDetails-e.asp?table=tblCountry&txtLetter=RUNOhttps://www.canadapost.ca/cpc/en/our-company/news-and-media/...