Seller Central

Sending invoice after offer accepted keeps saying state doesn't match buyers state

Hello Everyone I would appreciate some advice I accepted an offer & trying to send the invoice The invoice won't send it tells me state doesn't match buyers state Tried a few times no success Thanks

How to set up shipping rates on ebay while using chit chat discounted shipping rates

Hello, I am a new Ebay seller ( less than a month old) and list on Ebay.Ca. I have recently posted some items to sell and use Ebay's calculator to determine the shipping rates. I only ship in both the US and Canada. The shipping costs calculated by E...

Technical loading issues with Bulksell / Rover / ebaystatic

Hello! This has been happening for several weeks now. Surely it is not only happening to me? I am using Firefox 81.0.1 on a computer. I am logged-in to eBay before starting any of the following tasks: 1) Sell Similar from All Orders page. It asks me ...

My blocked bidder list is jumbled and not in order, is yours ok?

If I go to add someone to my blocked list, it shows an unspaced, not in alphabetical order list of ids. They're all there, but in some unknown order. When I add one, it shows it at the end, if I go back, it is still there somewhere else in the "jumbl...

Buyer Making an Offer, and saying I don't accept Paypal - Scam?

This weekend, I've received two separate offers on different items, where the bidder says he gets a message that I don't accept Paypal, and provides a link to an article. I have not used the link, and do not intend to. In both instances, the bidder i...

Buyer Initiated Refunds - Why Sellers are Stuck With Fees?

I've had 3 buyer initiated refunds in a month. I think this has gone up a lot for me since I started forcing immediate payment. I guess it's either that or dealing with non-payment.I'm growing increasingly irritated that I have to pay the PayPal fees...

Protecting sellers during Covid 19

What is eBay doing to protect sellers for delayed shipments during covid 19? I have buyers counting the days and taking advantage by opening disputes ASAP. Further, if I can prove purchase of a shipping label, why does eBay refund my shipping fees?

The buyer did not recognize the transaction

This morning I got notice that a dispute has been opened against me from via the buyer's payment provider. The only reason I have "The buyer did not recognize the transaction". Am I really on the hook for fraudulent purchases? Note that I am on Manag...

payments

do I have to register for PayPal? or I can use my Bank account?

eBay countries excluded not updating correctly

Is anyone else having this problem? When I apply the countries excluded list from my shipping preferences to all my listings it works correctly, but I have some items I want to allow to be shipped to any country. When I edit those listings individual...

how i know there is buyer for my goods?

how I get information when there is buyer for my goods?

How to message buyer that send an offer?

Hey Forst time here so I apologize if I posted to the wrong sub forum.I need to message a buyer that sent an offer on an item but wasn’t able to find any way to do so. Any ideas?

Customers can not see the sizes

Hi everyone Recently I get many emails asking for the item's size, eventhough I specify all the details in item's specific section or drop down menu but still so many people seem not to see them, I was wondering if anyone else experience the same thi...

Parcel Sizing Issue - metric vs Imperial & ebay customer service

I am having trouble with ebay's automated shipping calculator, and ebay customer service. I have been at this on and off for about 3 months, with Ebay customer service and the ebay app customer service and they said that they don't have the answer, a...

EBAY CHAT

I would just like to say a good word about Ebay Chat. When I have had problems in the past itmean't phoning Ebay and sometimes with long waits. I have used the "chat" twice in the lastcouple of months to resolve problems, the last one regarding fees ...

Printed off my Free Shipping Tuesday label but still had to pay small amount of $

Was awake and noticed it was nearly midnight so decided to print off my free shipping Tuesday label. Only Expedited this year, no Express Post. No problem with that, it’s free. Well almost, my label was about $37 and the discount they gave me was app...

Weird! All my GTC items that should have renewed today have vanished!

Really! I went to check on an item which I absolutely know was in my active items due to roll over today and it wasn’t there. I looked at 2 other items that were due to roll over in a few minutes and checked and they also disappeared. None of my item...

Resolved! Change of Address - Should I Cancel?

I sold something and my buyer sent me a message about an hour after the sale stating her address is wrong, so she messaged me the correct one.I recall reading here that the address the seller ships to need to match the PayPal & Ebay address for selle...

Can't find item so what would you do?

I listed a CD 5 years ago which I just sold. I still have it but it is lost in the thousands that I do have. I have on occasion cancelled the sale as out of stock and took the hit. Other times I have found CD's on other sites and had them mailed to t...

Sent buyer wrong item, how to refund their return shipping cost?

So I described an item totally wrong. Didn't realize how many different versions there were. Anywho, I had them open a case, they shipped it back and I've received it. I don't have return labels and Canada Post will be cheapest anyway. So I ticked th...

unfair feedback

i have had an ebay store for nearly ten years now.i deal primarily in used semi and snowmobile parts.recently i have had to end my ebay relationship due to the effects of poor feedback.i had sent a truck component out in three packages due to weight....

Selling on ebay.com and Canadian sales tax collection start date

Anyone know when ebay.ca started collecting Canadian Sales tax on items listed on eBay.COM, but purchased through ebay.CA? It seems to be sometime in 2020, as I only noticed it in the past 3 months (example below). I don't think eBay.ca checkouts col...

ebay COM listing sold via CA_ Canadian tax example.png

Is it not possible to list variations on eBay.ca?

I am a new seller who wants to offer variations to my listing but when I make a new listing on eBay.ca I do not see an option to do so. If I make a sample listing on eBay.com then the variation option is clearly visible. My product is in the health a...

A simple question- Why has buyer feedback, an action taking only a few seconds fallen to so low?

I know it is not critical for sales, but please tell me why positive feedback from buyers is almost gone? Over the past year I no longer expect it despite a successful transaction. At the least the feedback indicates arrival of an item , especially w...

Recent eBay Observations

Observation 1: In the past when a customer wanted to cancel a transaction, I believe a reason was displayed. This seems to be no longer the case. Personally, this information should be relevant for a seller to choose if they wish to accept or not.(Ma...

Resolved! Buyer appears to be in the US wants me to ship to a CDN PO box

Hi, first time i've had this requestFrom what I was able to google, this could be a scam because if I ship to the non-paypal address I would lose if they claimed they had not received the item due to wrong / non PP address?Thanks!!Jim

Resolved! Free Shipping Tuesdays in Oct is Back

12 DAYS TO GOFree Shipping Tuesdays start soon.Are you ready? Send one free parcel within Canada, every Tuesday in October.You can only redeem this offer by preparing your shipping labels using Canada Post Snap Ship™. Check early to see if you can ac...

Shipping to Israel

I have a request to ship an expensive item to Israel and I'm about to tell her sure, I can do that, but before I give her the OK to go ahead and buy thought I'd post here and ask if anyone has any cautions in doing so.I've never shipped to Israel bef...

Can you tell me why an item is not showing up on .com in the search.

Can anyone tell me why an item is not showing up on .com in the search. Billy Idol - Cyberpunk. It shows up on .ca but not .com. I do ship to the US and Canada.

Zero feedback buyers

Anyone knows what's up with these? They generally have no feedback; some have 1-2 pseudo-positive, but it seemingly was left when sellers couldn't leave negative feedback. (the information usually says "never paid," "no communication," or something i...