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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

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Recovering Insurance Cost from Canada Post

Short story, someone claim that they got their item damage and requested a partial refund. I gave that partial refund. Now I need to recover the cost from Canada Post since there was insurance coverage on it. How anyone gone through this process and ...

User avatar by Community Member
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  • 8 replies
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How to switch shipping to USPS First Class International?

I wonder if a seller can help with this. I'm in Canada and often buy clothing from eBay sellers in the US. Priority International is generally extremely expensive and the Customs fees are automatically added too, so I sometimes ask the seller if they...

LISTING WITH FREE RETURN OPTION

i see that several sellers are stating free returns on their listings , what exactley is the advantage in stating this feature when ebay on disputes forces the seller to pay for return shipping or provide a return shipping label . failure to do so wi...

Downgrading a Store

Has anyone recently downgraded from a Premium to a Basic store? Were there any problems caused by doing so? Were you still able to qualify for a quantity(??) of additional free listings or did that suddenly end? -Lotz

Two Buyers No Item Received What Can I Do?

Now I have two buyers whose shipments are way late and have not arrived, each with tracking and both stuck in Chicago with the same reply 'in transit'? I have kept in touch with each buyer, one is reasonable states "not your fault", the other seems t...

User avatar by Community Member
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New format for selling ITEMS is Terrible.

I am in IT and it is obvious that this was not tested or had any user feedback. For example I sell comics, so if I select the book to be from the Marvel publisher by default it should default in the universe field MCU (Marvel). Why the hell do I have...

Resolved! Quantity not taking into consideration on checkout - buyer buys multiple but only one shipping

Where do I specify the buyer will receive a revised invoice for purchase of multiple quanities? A buyer recently purchased quanity of 5 and paid only 1 shipping. I checked the invoice, eBay invoiced the buyer only 1 shipping. I can't find any reason ...

quantity2.jpg quanity1.jpg

Time To Order My "Free" Shipping Supplies

Once again, it's grin and bare it day. Last day to use the coupon. Something we do every three months, sometimes in the hope that they may introduce more of a selection, perhaps cubed boxes? Or something closer to what I/you could actually use. I rea...

User avatar by Community Member
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MP Invoice Due Date

Does anyone know under the new MP system what the correct official due date is for Monthly invoices payments? See attached screen shots? Both reference the same amount owing. a) MP Financial Summary Page: *********************************************...

Ebay Invoice MP Financial Page.JPG Ebay Monthly Invoice 1.JPG

Why is ebay paying me $8.79 on a sale of $42.52

Ok, so this is my 3rd sale from the "managed payments" **bleep**. The first 2 i received the money 3-4 days later, which included the sale and shipping costs, which i then printed out the shipping label and sent the item out.(before the money was in ...

User avatar by Community Member
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Blocked buyer created another identity and bought from me

Good morning everybody,Hope you can give me intelligent suggestion how to resolve the situation. The person who lives in Germany (Russian woman married to German man) was my buyer and to deal with her was very unpleasant - for every simple transactio...

User avatar by Community Member
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1099-k form for Canadian citizen/ resident

Hi.i have a US-registered Ebay & Paypal account which has a US address and SIN / TIN. I’m a Canadian citizen & resident though. In 2020, I exceeded the $20,000 USD threshold so I received notice from Paypal for a 1099-K form. Do I still have to file ...

Payouts -- Weekly or Daily

Hi everyone. I recently switched over to Managed Payments and things seem to be going ok. It takes some getting used to the payment system, but so far so good. I'm just a small time hobby seller, so I don't have as many concerns as the bigger players...

User avatar by Community Member
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UPS Shipping from Toronto to USA - Duties and Taxes?

Hopefully a quick question that I can get some help onI am a hobby seller on eBay selling odds and ends, and most recently sold an old cell phone of mine to a buyer in the USA.I was looking into shipping options and noticed that UPS actually has a re...

Tracked Package Shipments to the USA

As a heads up to the continuing saga of bad tracking info in eBay, I processed a shipment last weekend. It was small so just used the local community mail box(Sunday evening) for convenience. Normally I would drop off at the closest depot to get the ...

Resolved! Managed Payment Fees Calculation Help?

I just recently signed up for eBay managed payments, and just made my first sale as well. I am quite confused though on how the final fees were calculated. I fumbled around and was able to find my transaction in my eBay account, but it simply lists o...

Canada Post Discount Rates For Shippers

I’m in the process of setting shipping rates and I have a question. If I decided to buy my postage from Ebay, do you know the percentage discounts off the published Canada Post list prices I would receive for each of the following services: Canada Po...

Selling Overview page says "Add recommended item specifics" to almost ALL listings!

https://community.ebay.ca/t5/Seller-Central/Selling-Overview-page-says-quot-Add-recommended-item-specifics/m-p/443352#M116945 For anyone still following along: 17-->47 Posts for this discussion are from the last 4 days making a zombie thread by seman...

Book Listing View.JPG Book Tool View 1.JPG Book Tool View 2.JPG Book Tool View 3.JPG

Management Payment System over charging update

It clearly shows this new Payment Management System is over charging on feesThe item below was sold to USA buyerUnder Ebay rules if you offer free shipping or mail with in 24 hours although i can be for sure I had been toldthat when i qualified as To...

User avatar by Community Member
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  • 4 replies
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delivered policy

i was just trying to put food on my plate in these hard times. the changes with no paypal and the delivered policy caused me to shut down my short lived store. now im about 1000$ in the hole and waiting for my ebay payout and waiting for my refund fr...

User avatar by Community Member
  • 269 Views
  • 5 replies
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Glitch in offers I just came across

Hi, Buddy and I struck up a deal for an item I listed. We agreed to $80 all in. I chnage the listing to $80, free shipping, and I wake up this morning to him asking me why the price is lower? I check it out on my phone, yes! The price is $53. I look ...

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