Seller Central

Being Scammed By Buyer

Hi everyone,I just tried selling a product. I got an offer from a buyer that gave me their phone number. I accepted the offer and texted them (this is my first time selling on eBay. I'm used to selling on kijiji so I assumed contacting the buyer dire...

CAN A BUYER FILE A DISPUTE AFTER HAVING LEFT A POSITIVE FEEDBACK ON THE PURCHASED IT ?

i sold an item and after purchaser receives item the purchaser leaves positive feedback saying item arrived and all as described .20 days later files a dispute saying item not as described because it was missing a knob . i thought that when a buyer l...

how to send offers to your watchers

does anyone know how to send offers to your watchers ? is there also an option to send offers to people that check an item's page ? Thanks in advance

Anyone with issues shipping to the US reliably right now???

I'm getting ready to re-open my store and I am leaning towards requiring tracking for shipments to the US. I have done some ordering from the US since lockdown and my receipt of item success rate is sitting at 50%. Two items got here - took a month t...

Sales tax information in listing description

Hi all,I’m not a new seller to ebay but i am newly registered for GST/HST in canada and PST in various provincesMy question is not about collecting sales tax but what we need to show in our ebay listing description about the sales tax that will be co...

Resolved! Buyer's address is local but lives internationally

Hi guys! I just had a quick question as I'd like to know all the info I can before anything possibly happens. I had a buyer purchase an item for $600, paid right away and the address on Paypal is in the same province as me. Tracking info was uploaded...

NOT AS DESCRIBED DISPUTES AFTER POSITIVE FEEDBACK RECEIVED

WHAT CAN A SELLER DO TO PROTECT HIMSELF FROM A CASE WHERE I SOLD AN ITEM UNDER THE HEADING OF FOR PARTS OR BUYER RESTORATION . THE BUYER RECEIVES THE ITEM AND LEAVES ME A POSITIVE FEEDBACK SAYING ITEM ARRIVED AND ALL AS DESCRIBED .THEN APRX. 20 DAYS ...

RE: Managed Payments- slightly less frequently asked questions.

On the whole this post was helpful and even reassuring.But it does not allow for more detailed questions. Can I receive funds in USD if I list on eBay.com?While you will still be able to list on eBay.com using a Canadian bank account, you will not in...

Are we getting another 200 free listings for June?

I thought we were getting another 200 free listings for June like we got in April and May. Am I wrong? If I am, I’ll have to start ending some items on my non-store account! If we are getting more, where do I activate it? Nothing on my Hub under prom...

Whats Managed Payments All about

I just got the ebay email saying they are converting to Managed Payments, and I have until July to sign up. Is this eBay's attempt to get around Paypal? After 20 years, and a rough start, Paypal is now a good service that works (unlike eBay's frequen...

No estimated delivery time on my order.. what do you do??

So i bought 3 items, from a seller in Quebec, selling on dot.com, with international shipping, and all 3 of my items say no estimate of delivery available.. I assume because he is in Canada and says he is shipping from the USA, back to Canada, it is ...

June 1: Canada Post fuel surcharge drops another 2%

If you wait until Monday (June 1, 2020) Canada Post parcel labels will be cheaper. Regular and Expedited parcel for Canada will see the fuel surcharge drop another 2%Out of country Tracked Packet and Expedited Parcel will see a 1% drop.The new rates ...

Managed Payments

Hey I am just wondering if anyone can shed any light on the following..I have recently signed up for the managed payments ( since it is going to be mandatory I figured I may as well get on with it) and now have access to the info on what to do to get...

managed payments ! is it mandatory to sign up for this ? what happens if one refuses

what are the advantages to managed payments vs the old style pay pal system ?

Resolved! Buyer's Remorse Nightmare

Hello! Hoping to get some assistance from tyler@ebay on this one. A few days ago, a buyer opened nine return requests for a series of items that were originally purchased on March 4, with "Found a better price" and "Changed my mind" as the stated rea...

EBAY MANAGED PAYMENT

IS THIS MANDATORY ? can a seller refuse to sign up for managed payment ? is there any advantage for sellers to sign up for MP versus staying with pay pal ?

Changing or Editing Variations Should Be Easier

I have a listing that is showing the dropdown as "Size (Women's)", I want to change it to "Size" or "Size Men's" but it's not allowing me. I deleted the "Size (Women's)" but I don't see "Size" in the list to choose from. I tried to "Add My Own Attrib...

Shipping Rate Tables

I am trying to create two shipping rate tables for a few heavy-ish items. I managed to create a domestic one for Canada (charging a different rate depending on the region), and an international one for the US (charging the same rate for the whole cou...

Canada Post Holding Lettermail Deliveries Hostage- Then Charging Buyer Package Rates to Release!

This is the weirdest thing I've ever seen and I'd like some of the longtime sellers that regularily use domestic lettermail to chime in! These aren't my sales, but rather purchases by someone on one of my buy/sell groups. She buys small cosmetics tha...

eBay - Paypal glitch paypal information shows incorrect/invalid ebay item number

This is a new one on me! Actual ebay item sells: 382532166226 Paypal payment says item number is: 10025847117809(both in the email and in the actual information in PAYPAL) The description is ok, it is only the item number that is at fault. I'm not su...

VERO Parallel Import Policy violation

Hello allI would appreciate it if someone can explain this to me.I was hit with 3 Vero Parallel Import policy violations yesterday."Importing certain products from other countries without the rights owners permission may violate their import intellec...

Resolved! PO Box Without a Steet Address???

I have a buyer in Sacramento, CA and their address is just a PO Box number...no street address. With this Zipcode: 95834-8763Is this a valid address in such a large city?

Trying to get help on misappropriated item put up for sale by other seller

I sold and shipped an item to a customer. The customer didn't get it and filed a case, customer then informed me the SAME item has shown up for sale by another seller. Tried to report this via the reporting item system but all options are greyed out,...

Resolved! Will be still be able to use Paypal when Managed payments start?

This really is getting too complicated for me, I am not sure I can still keep selling on eBay. I don't want to sell on .ca, I tried that a few years ago and the .com sales in US dollars was much better. I don't have a US bank account and I don't know...

Buyer opened refund case about not received item...item was delivered a day after opening the case.

Hello, so last night I got a message from eBay saying that a buyer has opened a refund case, went to check and it was about a non received item, thought it was weird so I went to check the shipping code and it stated that during that day (May 26th) t...

Bid from a country I have blocked

I have a few auctions listed at the moment, and I have a bid on some china and the buyer is in a country I have blocked. I am wondering how that can happen? I have sent them a message a couple of days ago saying that I don't ship to South Korea, but ...

Resolved! offer settings on items listed

HiI am trying to figure out the best way to set my offer settings on my items. On the listing form (basic form as I don't have a store). I always use the buy it now feature add a price and then options shows up when i click on that it says what is th...

CA-CHING ! cash register sound for sellers

About the 10th of May, as I remember, the eBay app on my older android phone was missing from my home screen, and when I sold something no CA-CHING ! sound of the cash register occurred.Not knowing why, I attempted to re-load the eBay.ca app, and was...

Minimum spending requirement

Hi, Im new to eBay and was wondering if there was any way to make it so buyers must spend a minimum amount at my store. I want to be able to sell multiple small items and hopefully save on shipping by sending multiple small items to the same place. T...

Resolved! Solutions to shipping

So I ship from Calgary and I ship to the US a lot so I was getting frustrated with shipping calculation and the pricing so I decided the get three boxes of the sizes I use most of and i generally have the same size for most items. I decided I’d rathe...