Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How to get a personalized e-mail address and ~ how much does it cost year?

Hey guys! So I've been doing business with a @hotmail.com e-mail address for the past 8 years and never bothered to get a new one for my business. Now I'm strongly considering getting something more professional with my business name (@vipmp.com). Do...

Resolved! Did anyone else get this message from eBay

We'd like to know more about your recent buying experiences. Could you take a 4 minute survey for us? Your responses will help us make eBay a better place to buy.

Claims with Canada Post for Undelivered Items

Pretty sure I am not able to claim anything, but I've had some parcels apparently not arrive with some US eBay buyers. Parcels were shipped as Small Packet - Air (no tracking...). So, if an item doesn't arrive in the timeframe it should, buyers want ...

Anyone else having trouble with the new lettermail rates?

So among other things, I tried to send a standard envelope (below 30 g, containing Pokemon cards) today. I had 90 cents worth of stamps on it, using old stamps I'd bought from here on Ebay. But the manager of the Sobeys post office I usually go to in...

HELP from all sellers! My account is being bombarded with Best Offer "Auto-Updates"!

tyler@ebay please help!In the past week, ebay has "auto-updated" 30 of my listings with "Best Offer", on 3 separate occasions (Jan 23th, 26th, 27th) at 4am, and sent an email telling me which ones they've updated. So far, they seem to be only new lis...

Resolved! stamps on polymailers

Can stamps be placed on polymailers/polybags ?Can it be used to replace envelopes for letter mailing?

Scams with multiple purchases one transaction input needed

I've seen some sellers have claims made with multiple small price purchases with one buyer through feedback and on the odd forum thread. Does this occur a lot in your experiences ? Im considering using the stop buyer function to limit purchases withi...

EBAY CONTROL!

Hello, my name is eBay and if I don't like what you post on the community board I will create problems for you as a seller. People will be able to see your items, but will have great difficulty actually purchasing your items. You can call in, if you ...

Resolved! Transaction Defects

Do Transaction Defects ever expire? I have one on my account from ironically following bad advice on the forum relating to handling a buyer who paid for shipping but then arranged pickup in person. Anyway, I digress, but it's been on my account for m...

Can you help me get up to speed on shipping options and discounts right now.

I haven't been selling on here for a while now and want to start selling again, but I don't remember the stuff and all my old postings were gone so I can't use them for reference. I remember ebay used to have some kind of deals with CanadaPost so sel...

Resolved! Suspicious Email, buyer requesting refund

So I sold 3 items back in August 2020 to someone in Australia. I sent the items small packet air no tracking to australia to save on money which the buyer was fine about. 4 months later, the buyer messages me requesting a refund and says they haven't...

2 Different IDs with the same address. What could go right?

Hi, An item was sold today, and I searched the buyer's ID and address into my email inbox which I always do to avoid the scammers in the past. Then I've found more than a year old purchase with the same address. The address and the last name of the p...

Canada Post Small Business registration question

All I use ebay for is to sell my personal belongings as an individual, and I don't have a business name or registered officially or anything. If I put down a business name on Canadapost to register for the Small Business account and get the discounts...

.ca redirecting to .com on every search & unable to create a marketing sale. Whats Up eBay?

Resolved! Detailed Seller Ratings

As most sellers do, I try to keep my record 100% in all categories. I sell only a small number of items, and work with my buyers for the best of all. When I notice a notch in the Detailed Seller Ratings, under Reasonable Shipping Cost it upsets me. I...

You may want to check your Site Preferences to see if they are still correct

Just had an Australian buyer tell me she was unable to purchase one of my items even though I have always sold to Australia. I went and checked on my site preferences page (which seems different now) and found Australia was checked off as a place I d...

Managed payments - opt out?

A while ago I enrolled in: Managed Payments" it of course has not started yet. But after doing some research I would like to opt out. I don't see a way to do it. Anyone know it it can be done and how?

Wrong address Info provided by Paypal

I received an email from one of my buyers saying that "my order got shipped to some address I have no idea how that worked..I checked my address today & it is now not the same."This was a sale within Canada. I shipped to the address on my notificatio...

Resolved! got a negative feedback for sending wrong item

I just got a negative feedback today from a buyer saying that received wrong item.The Tracking showing that was delivered more than 3 weeks ago in Jan 13th, and left a feedback today and never contact me, leaving a feedback for receiving wrong item a...

SELLERS BEWARE OF E-BAY RESOLUTIONS ! THEY ARE LIARS AND INCOMPETENT .

I SOLD AN ITEM ( 284046442993 , FOR $499.99 PLUS SHIPPING TO U.S.A ) ALL WAS CLEARLY DESCRIBED IN THE LISTING DETAILS FOR ANY BUYER TO READ BEFORE PURCHASE . ITEM IS SOLD AND PAID VIA PAY PAL . BUYER RECEIVES ITEM AND THEN FILES A DISPUTE FOR ITEM NO...

Nasty Comment from buyer who is not doing business with me what do I do

I just got a nasty message from this buyer who is not doing business with me and never has before he just decided to leave me a message about my product. I responded with thank you for your opinion. What can I do to stop him from sending me more mess...

Print Labels bug with combined items

Hi, This image is what I see when I combined shipping on one invoice to a buyer who bought 2 different items. I chopped the URL ending digits where it was showing a single item number after the slash (which is not needed here). The workaround that I ...

Anyone still including printed receipts with purchase?

Im considering stopping since its all online. What are other people doing?

Managed payments - only registering US Bank info

What happens if I just register my US bank info only no Canadian Bank?

What Happened to Ebay Canada.

Ebay.ca is not working properly. I am on ebay.ca and when I select Coins and Paper money the site switches from Ebay.ca to Ebay.com now all the prices are in US. This does not work for me. I need the prices in Canadian like it used to be. How do I st...

Exchange rate fees report

Under managed payments under fees I'm looking for my exchange fee expenses for US$ sales converted into cdn$. But I can't seem to find where that is located? I want to know the amount I actually paid, not how it's calculated.

buyer claims item wasn't accurately described 9 months after sale

In May, 2020 I listed an item for auction described as Vintage William Kurelek print. It was a framed print which I was selling as I found it, and which I listed with a starting bid of $29 with no expectation of getting much more or of even getting a...

How to prevent Fraud from Buyers

I was wondering if anyone has any advice for me. Ebay has done nothing but side with the buyer is this case. Every time I call or message eBay its a new person and they don't have all the facts. They make decision based on a lack facts and its very f...

Switching account, how to get my selling limits removed?

I've been selling on ebay for a long time and have maintained a perfect feedback record throughout, but have recently decided to switch to a new account. This page says "If you have more than one seller account, you may also be able to raise your lim...

Managed Payments and Personal Bank Account

All: I am always loathe to allow any company to have access to my personal bank account and always prefer to link payments to a credit card. IMHO one gets a extra layer of protection with a credit card. As we all are now forced to use managed payment...