Seller Central

Need to online chat with an eBay agent

Hi, I tryed to chat with a ebay Canada agent.But now they give only Call option. I need to chat with a eBay agent. so how can i do it.Are the stop the online chat option.Hope someone will be help me. Thank you

Can not put 0 (zero) at the weight

Hi All, I am trying to list items. All my items are less than 1kg, so I put 0 at the kg blank, but it fails everytime. There is a red banner say "The package weight is not valid or is missing. Provide a valid number for the weight." All other filling...

Canada Post Negotiation (What if...)

As sellers, we must be prepare to everything that can happen. What if there's a Canada Post strike? Personnally, I already created a business policy without Canada Post (That would be UPS and Fedex in calculated shipping). But that is way more expens...

I see Ebay has changed/streamlined how they present search results

Maybe i'm just part of an unwanted beta test but Ebay has changed how they present search results, at least in the 'list' view option. No longer says what country the item is located in, which i guess might be a good thing for us but the annoying par...

A repeat buyer feature I like on the .COM myebay page...

I hope it migrates to the .CA page, although I do most of my "work" on .COM anyway. I send a different message to repeat buyers vs first time buyers. Ebay is kind enough to tell us who repeat buyers are (repeat within the last 2 years), however if th...

What does or doesn't track/update within eBay. Personal observations.

After doing some testing/previewing, unsure why but eBay's All Orders display appears to not show tracking when the tracking info is either manually entered or when a partial refund is applied(One showed delivered Oct 3 in CP). If you click on a vali...

New to EBay… Disappointed with lack of activity

Hello everyoneI have recently moved my vintage and antique silver listings from Etsy ( been there for 12 years) with high expectations on the EBay platform. . I thought I would at least see traffic but It looks like a big bust for me. Any advice woul...

Resolved! View item locations for all listings

Hello, It has come to my attention that some of my listings may have the incorrect item location (City and Province) indicated in the listing. I'm trying to find a way that I can see an overview of this for any listings that may stand out and with th...

Canada Post Shipping Label Confusing

Below I have attached a scren shot of a warning eBay sent me regarding my package dimensions. I was about to send a box that is L=31cm W=24cm H=15cm via Canada Post. eBay says that the sum of three dimensions can not exceed 90cm. I calculate the sum ...

No July Shipping Supplies Coupon Here Yet (July 18, 2024) Have you got yours?

Not in My eBay, email and not showing up if I plant something in my cart. Are the July coupons out yet? Thank you

Resolved! Buyer pruchased multiple items, will have to send in 2 packages but can I put 2 different tracking #

Hello, Today a buyer purchased 6 items from me and I might have to send them in 2 packages. My question is can I enter 2 different tracking numbers on Ebay when I do ship the items. I might ship 5 items in a box and one item in an envelope. In my Eba...

Canada Post Tracking 18 numbers supposed to be 16

Hi there,I have been selling on ebay for about a year now. I have recently been selling more internationally from Canada. The tracking numbers that I have been buying through Canada Post on ebay have 18 numbers for tracking, but they are only suppose...

Suddenly Charged Gallery Plus fee?

I've had my item listed for a several months but suddenly I was charged a gallery plus fee without warning? I looked at several other listings and they still say its free. Has there been any recent changes to the gallery plus? eBay really needs to WA...

CLAIMED EBAY SALES AS REVENUE ( BUSINESS INCOME ) NEED TO PROVE EBAY REMITTED GST / HST SALES TAX

HI EVERYONE, THE CRA IS CLAIMING I OWE A LARGE AMOUNT IN GST / HST SALES TAX. BECAUSE I CLAIM MY EBAY SALES FOR BUSINESS INCOME AND EBAY IS REQUIRED BY LAW AS OF 2022 TO COLLECT GST / HST FROM THE BUYER AND REMITT IT ON SELLER BEHALF, WHAT DO I NEED ...

Buyer paid for item with expired card; how to cancel?

Seller contacted me to tell me he used an expired card. But the eBay software says that I must issue a full refund if I cancel the order. How do I prevent this? Is there a way for the buyer to pay with a different card after the buy it now is complet...

Costco Bubblewrap

I was in a Costco Business Center store today and picked up a 175' x 12" bubblewrap roll in the box for $14.99. Around here that is really great price, unless you are buying a much larger quantity. Business Center stores are open to all Costco member...

Messages have disappeared from Home Page

I go to click on my messages and I get this.... We looked everywhere.Looks like this page is missing. If you still need help, visit our help pages.Go to the homepage Is there away to access my messages on a desktop computer..... ?

Resolved! Why was my friend (a seller) charged for free shipping?

Hi everyone,My friend and I are both new sellers. Unfortunately, I haven't been able to sell my first item. My friend did. However, he was charged for free shipping. He bought an ebay label for the item he sold. Then he packaged it in a box and took ...

When is ebay going to start protecting sellers again?

Once again, another terrible experience with a seller and ebay does nothing. When are we going to be able to leave negatives for buyers again? I have had numerous non-payers, bad buyers, etc. etc. There is literally no way to warn any other ebay sell...

Resolved! Ebay still don't show taxes paid on shipping label bought on their website

I don't think that's even legal, unless there's no taxes ? Aren't they obligated to show us their tax number and the tax collected in an invoice when we buy a shipping label on eBay ? We are literally buying from them. Right now, I don't deduct the t...

Canada Post "Free Shipping Tuesdays" is back for 2024!

Good news, folks! It's back! 5 Tuesdays in October this year, so 5 free shipments.One domestic Expedited Parcel up to 5 kg OR 1 Tracked Packet USA up to 2 kg. Details: https://www.canadapost-postescanada.ca/freetuesdays

Can US Buyer pay with bank Debit Card?

I have a buyer that has been trying to pay and it is not letting them. She said she's using the same card she uses all the time for online purchases but it's not working. She is in the US and she said she's paying with her bank card. I'm assuming it'...

Resolved! eBay should show taxes before a purchase, not after.

eBay should really find a way to let buyers preview taxes, even if it's just "estimated", before they accept an offer or make a deal, because it's SO frusterating sending out offers to people watching my items, for them to ACCEPT the offer, or make m...

Selling Auto parts on ebay - canada - usa

Hi there Beginner ebay seller here , I am selling a Tailgate on Ebay and I have sold my item during a auction . The Buyer has a fairly high Buyer Rating with over a 1000 feedbacks Comments. I found it a bit daunting how many options and buttons there...

Resolved! Need help reactivating my promotings which have been cancelled

I got the message that my ad campaign has been cancelled. I have tried every way I can think of to renew it. I just want 2% for every listing, I mostly sell low cost items but I need to promote them a bit. Can anyone tell me an easy way to do this pl...

Am I going to lose on this return request?

So I sold this statue to a woman in the US, and it cleared customs in what I assume is FedEx's customs clearance center in Memphis, Tennessee. From there it went to Pennsylvania, where it seemed to be delayed by about a week by the Fedex location in ...

Canada Post "Return to Sender" checkbox not present

I have been an EBAY seller for 15 years now and every time an item is not received by the customer, the customer initiates a claim through ebay. I sell on other sites where the Canada post shipping is not integrated like it is on ebay, meaning you ha...

Buyer goes inactive after a sale

I had 7 buyers who bought a digital item from me. They paid right away and when I went to give them feedback, it said "inactive user". I've never seen this before and have no idea what this means.

Resolved! confused about ebay labels and free shipping

Hi everyone, As a new seller, I am puzzled by a few things regarding ebay labels and free shipping. I have asked a question about free shipping before but I am still confused about it. Here are my questions. (1) If you offer free shipping, it won't w...

Your ad campaign has ended or been paused

Extend your reach beyond eBay with Promoted OffsiteYour ad campaign has ended or been paused. To continue promoting your listings and boosting your sales potential, reactivate your campaign or launch a new one. Anyone knows, what's going on? I notice...