Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Time away isn't working....

I have been trying to put my store on vacation/time away with no success.Beside doing what is straight forward. I don't know what is wrong.Is it me missing something or there is a glitch going on? Has anyone used the link? And has it worked for them?...

Sending Offers

Posting this as a head's up for anyone that uses random best offers. I've heard this reported in the past and believe I've had it happen to me a few times over the course of time but have never been able to properly document. I sent an offer to rando...

Is anyone else having problems with Shippo today

Hi it's Dec 23 - I had an sale come through this morning around 11 am, and the sale or ability to purchase the shipping label has still not shown up on my Shippo orders page. It's now 4:15 PM Is there something new going on that i don't know about, o...

Scammers

Hi, Recently trying to list some items I have for sale...I keep getting these accounts that offer to buy but want me to add a gift card and such, all from US numbers. Obviously I haven't agreed to anything as they sound too good to be true. Doesn't E...

Pictures from USPS terminal

A few of my FaceBook friends have been posting these pictures of an unidentified USPS terminal, apparently taken in the past few days.The vast amount of packages is edifying, but what interests me is that there are no workers shown.

Cant take Pay Pal Payments?????

Anyone know much about this. I received notice to change my way of receiving payments. Is this something I have to do?? How am I going to Print labels if payment is no longer through Pay Pal? Not good. eBay now manages the end-to-end selling experien...

Buyers not paying!

When I first started selling items, my buyers paid right on time, No hasslrme. But now, the last 4 or 5 items I've sold, the buyers are taking their sweet time paying..this is so odd. They let it go 8 days past the payment date and the the Unpaid Ite...

"You’re an eBay Top Rated Seller" but no Top Rated Plus seal

I got the message I was a top rated seller last month but I haven't had the top rated plus seal on a single one of my listings

What is a tax I.D? For export documentation

I have a us postal box with MyUS.com I buy things from American websites that charge a lot to ship to Canada, and then have my items shipped to my customers from there. I’m shipping something to Brazil and on a form it’s asking for a tax I.D for expo...

I need help to compose an email re delay.

I dropped off 8 parcels at Chit Chat's on Nov 30/20. A buyer emailed me asking me when I was going to mail it? I checked the tracking and it just showed that it arrived in Blaine Washington on Dec 1/20 but USPS had not scanned it. I contacted Chit Ch...

How to Print a Return Label for US Return

I just printed a return label for an item being returned to me from the US and thought I'd post the process here because it's been a concern for so many sellers. I use Shippo. I contacted them asking how to print a return label for an item being ship...

Important to all sellers Ebay scamming millions on shipping fees

Hi every one I had to write the Title as such to get attention to all sellers out there.Here goes the issue Ebay reps have now knowing for over 2 months and they have not corrected and I have to spend freaking time effort every 3 days or so to call t...

Completed orders vanishing from order overview.

Hi all, I process several hundred auctions per month. I've experienced it a few times over the years that a completed order showed up in "Manage all orders", where you can rate a buyer, mark an order as shipped etc., and then after a few days (within...

Resolved! how many people on ebay.ca would actually prefer COD?

Did you have any sales that way? How much did you save in fees or is it about the same? by the way for anyone that doesn't know. COD is Cash on Delivery.

Resolved! Free Shipping Supplies (Canada)?

I was curious to know if it is possible to get free shipping supplies in Canada? I know you can get free eBay branded shipping supplies in the US but wasn't sure if that applied in Canada. If there is no such thing, could you guys please send me to a...

Handling delay in shipments

say, if a seller has posted an item Via letter mail (with no tracking) but taken a proof of shipment Picture of item with stamp/address on it and if buyer has not received the item & raises a concern. As a seller, i am trying to understand if we have...

Who is getting tired of E-Bay siding with the buyer?

To all the E Bayes out there that are tired of E Bay giving refunds back when the Buyers are putting in clams that the product did not make it on the date E Bay states to the customer. The buyer can see a note on USPS stating delays and from UPS as w...

Return timeline

Would anyone know on the board how long does a buyer have to ship an item back after return has been approved? I am not talking about the time that it would take to get back to the seller. Thanks for your time.

Cash on delivery

Hello everyone, I just start doing business, could you please clarify for me, is it possible to rent any 3pl logistic service to store my inventory, and to deliver my orders with COD cash on delivery?

Your seller performance status is at risk in the US.

Your seller performance status is at risk in the US. this what i got in my notes by E-Bay. i contacted a e-bay person that personally did give a **bleep** and told it is because you had to many delayed and not on time parcels. We all no except E-Bay ...

I seem to have hit a wall?

I hate to be one of those people who complain about slow sales but right around the election in the US my sales came to a complete stop. I actually had a defect send me to "below average" but ebay support removed it and I went back to above. Just in ...

Has anyone used Asendia Priority Tracked International Postage through Chit Chat?

Has anyone used Asendia Priority Tracked International Postage through Chit Chat in Ontario? It is now come to BC and I want to know your experience. Thanks

How can a buyer -repay for a refunded item?

An item took over a month to arrive. I refunded yesterday as it had not then arrived. Now the buyer says he got it today and wants to repay. I don't have his paypal email address as we no longer see those. How can he repay?

Sending Random Offers

A reminder heads up when sending random offers to buyers. I brought this up in a discussion a few weeks ago. It appears it is still happening. When a seller sends an offer to a buyer and they(the buyer) are using the app it will show free shipping ev...

What photo hosting site do you use for your ebay listing photos?

Hi Folks,I've been using Photobucket to host my ebay listing photos for years, but in recent months I've had constant issues...site runs slower and slower....today it was nonstop Security Certificate Pop Up issues (followed all posted solutions to no...

Canada Post delivery standards

Why is that eBay does not recognize that Canada post has suspended all delivery standards ???Stop telling people when their item should arrive or at least advise them.

Is the Mississauga DC a Black Hole Again?

I have several packages (shipped from BC and on their way to BC) that are showing no tracking movement, and have been stuck at "processed" status in Mississauga for over a week. Is this just a tracking issue, volume issue, or is something else going ...

Does Ebay.ca remit HST/GST to the CRA?

My first year being registered to collect HST. Ebay does NOT remit to the CRA on your behalf, this is correct? Downloading sales activity reports filtered by Canadian sales, it appears the amount deposited after final value fees, etc, does seem to in...

Have I Done Something Wrong?

Hey all, I've been selling items frequently on ebay now to little to no issue, until recently. It seems like things are delayed, coming in and shipping out. It's difficult, as buyers usually don't understand that I can't make the shipping go any fast...

ISC San Francisco Lost Package Part 2

Update from a post I made earlier: Mailed out a costly item through tracked air mail on Oct 16 via Canada Post. It arrived in the US at ISC San Francisco on Oct 20th where it promptly disappeared off the radar. I called USPS San Francisco depot who c...