Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

So when did that change.......

potential no pay on item. when to check when I could start the nonpayment process.Saw this : "Sorry! You cannot open this case before 26-Nov-20 17:02 EST.You can only open the case 4 days from the end of this listing."Since when did this change from ...

Adding .CA listing to post on ebay UK. Seeking clarity with shipping fees.

Hello. My listings that are posted to the UK site through the "additonal eBay site UK" options are having issues. I'd like to post the odd listing on UK here and there with simplicity to the buyer and reduced long term effort to myself. UK buyers are...

Help! Ready To Abandon Ship!

First of all, let me say I hate this Managed Payments already. Had my first sale using it. So eBay sends me an e-mail saying item is sold & paid for. But I have no record of where the money is yet. PayPal always sent me the paid statement with all th...

Resolved! Cheeky Customer with Question

I'm still laughing at this one. Got a question this morning on a cookbook I have listed."My mom had this book. Can you send me the recipe for the yams/sweet potatos?" Sheesh.

Beware of Scammers Posing as Recent Buyers

Someone just messaged me with a sob story and a screenshot of "new address". Please make sure you know who payed for your item by double checking its name. Don't fall for such scams. Be safe!

The best way to ship $1K - $10k item from Canada to US / Canada

Would like to sell a few personal collections. Each item is approximately 0.1kb, 11x8x2 dimensions, around $1k - $10k I would like to insure the package ($1K - $10K). The maximum coverage for Canadapost is only $1k. So what are my options besides CP?

Is airmail from canada to USA still shows tracking

Hi i used to mail some packages with airmail before and when I entered the number next to barcode it would show the tracking later after like a week. Is it still doing it? I just shipped a package this way

Can't find my shipping supplies coupon? I saw now I dont see

Hello, Cant find my shipping supplies coupon. I had it now I can find it anymore. thanks

Can I send an invoice through Paypal?

Hello,This must now around 1-2 weeks that I have not received the payment from a buyer. He tells me that he called eBay and PayPal and he says the problem is with me, that I have to accept payment on Paypal and a lot of other things. It must be said ...

"Invalid Postal Code" When Calculating Shipping: My Solution as a Seller

tl;dr: Check the listing's shipping weight/dimensions for the correct unit. I found them changed from imperial to metric (e.g., 12 oz -> 12 g). Over the past few months, potential buyers have messaged me, saying that they cannot calculate shipping on...

State Sales Tax no longer displays

Did anyone else notice that the US State Sales Tax no longer displays in the transaction detail in Sellers Hub (Approx. starting Nov 15) and on the eBay/Shippo created packing slips. It seems to have automagically disappeared although when you click ...

Strange things happening

Since I started using seller hub I have had several strange occurrences.Today I got a message that I had made an offer on an item, I certainly haven't done that.Then I got a message that I had left a different item in my cart, again I certainly did n...

Resolved! Just got Activated for MP - Question

Hello everyone, I just got activated for Managed Payments overnight, and I have a question regarding payouts and paying fees. With MP, will I have to pay my fees at the end of the month or on a specific date like it was with PayPal payments? I used t...

No Sales

Has Anyone not had sale for the last few days I have been getting this message both when i list and when I edit listingsApproved electronic payment method is missingImmediate payment PayPal email address missingI have Managed Payment so the is no pay...

Resolved! Buyer want to pick up an item and pay cash

How do I do that? Obviously I want to do it through eBay, do I just remove the postage and tell them to bid?

Resolved! How long does a buyer have to open an INR case? 30 days or 30 business days?

Just wondered because I had one opened on Nov. 11th that should have been delivered by Sept. 4th. So is it 30 days since last estimated delivery date or 30 business days that the buyer has to open a case? Going to refund of course but would like to k...

Resolved! switching ebay.ca to ebay.com

I would like to switch from ebay.ca to ebay.com Is it okay ? how it depends to the ebay traffics and sales #stay safe guys ! have a great day

Ughh ... Payments Wheel Is Beginning To Turn

Got an email from ebay today. "Getting paid on eBay just got simpler" Hooray, I'm thrilled! I'm selling on .com and receiving USD in Paypal, I thought that would buy some time on this but it appears I may have been dead wrong about that. I went to my...

Resolved! Unable to find my store items

Usually when I click on my store, I can search for items just in my store, today I only have the option to search all categories. I had a buyer wanting to purchase a couple of books, just describing them, I could only go through hundreds of my listin...

Looking For Some Constructive Feedback (New Seller)

Hello Everyone! I have been reading these boards a lot over the last few months so I thought it was about time that I made my own post. I started selling on Ebay in October. I have sold on other platforms before but this is my first time selling on E...

Is there a better way to handle free shipping on multiples?

So I recently switched a bunch of my items to free shipping after incorporating the cost into the item itself. However, I have had a few orders where people want to order multiple items which bumps the shipping cost up because I can no longer send th...

Redirected to ebay.com from ebay.ca

I can't resume listing a draft on ebay.ca. When I click the resume button up comes the ebay.com login page. I've tried a different browser and a different computer and the problem persists. Talked on the phone with an ebay assistant and he said just ...

Title vs Description -- what if there was a typo in the title?

A buyer bought an item having only read the title -- they didn't look through the listing pics or the listing description. And didn't ask any questions before bidding. However, there was a typo in the title. The text under the "Description" details t...

Toys & Hobbies Promo broken

eBay Canada sent out a promo to me on October 28th: List the Toys on Everyone’s Wish ListPay no selling fees on up to 10 sales in Toys & Hobbies** I was switched to Managed Payments just around the same time I received and activated the offer, so it ...

Canada Posts Commitment Plan to Improved Service to Remote Native Communities

For anyone that ships to Remote and Northern Native Communities. Canada Post President and CEO Doug Ettinger shares his excitement that the country’s largest Crown corporation has a unique opportunity to play a meaningful role in reconciliation.5 min...

Sell similar not working

For the past few days "sell similar" from my active listings hasn't been working. Any one else having that issue? How do we correct it?

managed payments

My managed payments wont deposit in my account, i checked over my bank info and everything is correct, I've had this same account with for five years with PayPal to receive my funds. Plus my sales have dropped drastically. any help on both will do.

The buyer do not respond me and eBay get him back full refund with out return

Hi,I need help regarding return items, I sold an item, after that the buyers asking a partial refund, he said the items not working that was not true, and also I was mentioned returning not accepted on my listing, after that he open the case I did al...

Resolved! Exclusion list

I want to remove Morocco from my exclusion list. (I have 5 or 6 countries on it)I went on site preference to access the list, and it says that I don’t have any countries selected. But when I see my add, « shipping worldwild » see exclusion list, thos...

Buyer alternate shipping address

Hello: Seller has already paid for a item by paypal but did ask that the item be shipped to his home address vs his work address that is linked to his paypal account. I don't want to refund him his funds and then ask him to add a alternate address an...