Seller Central

Resolved! Item Returm

I had a item return request today which is very unusual for me. What was really funny was that the item arrived yesterday & she left me +FB then today wants to return reason being "changed my mind". eBay says in their notice that I do not have to ref...

Combined Shipping Not Possible

I've had several buyers tell me they couldn't use the combined shipping feature, as their purchases would not go through without them paying. As I do NOT have an immediate payment setting on any item in my store, I enquired further and found that thi...

Help with shipping

Hello I am just getting ready sell some coins on ebay. Not a large amount but enough to make some extra cashBut I can't understand the shipping prices that are being charged buy some sellers. These are all US pricesI see a 1 cent coin sell for $13.00...

"Watchers" not showing in listing

Recently the subject of "watchers" not showing in listing, was brought up here. Someone said they would only show, if there were 5 or more. I currently have a listing with 6 watching, they do not show in the listing, only on my home page. Other like ...

RICARMICs slow delivery, MIA, Neutral/NEG etc form letters, use what you like!

I promised this so here it is! Note that these are the base form letters, I almost always adjust them to the current situation, but the base wording normally stays the same. They've served me well over the last 20 years!! Please feel free to make use...

Self insurance cookie jar RICARMICs statistics to 2019

It is that time of year again!!!.... Overall Notes:-I live in the stamp collectors world, so these results are all from postage stamp selling categories-prior to 2018 I sold only on .COM. Beginning 2018 Canadian centric stuff is listed on .CA, everyt...

Anyone know how to opt out of the Net Parcel Shipping

Trying to print a Shipping label and cant get to Canada Post because it seems ebay ? Pay pal again is forcing us into their direction. I am not interested in this shipping set up they have. You can only use Fedex or UPS and I don't want to use either...

Resolved! Sale says paid, no record in Paypal.

When I got up this morning I found a sale at 3.40 a.m. Says paid, no message from Paypal I checked Paypal, no record of the payment. Checked eBay, there is a mark that denoted paid. What do I do, is it safe to mail?

Current known Issue in Shippo 01-28-2020

An Fyi to anyone who uses SHIPPO for their day to day eBay shipping requirements. There is an known issue in the NEW Shippo Experience(platform). When you attempt to fill in customs there is NO available field for HS customs codes. You can toggle bac...

Resolved! My order was not received , again and again and again....USA

For the third time this month my posted items to the USA were not received. I only sell coins, mostly one at a time, very low price. These are coins mailed from Canada to the USA via canada post, envelop mail, so no tracking. l sandwich my coin betwe...

Resolved! Buyer returned empty box, eBay denied my claim in spite of police report

Hello everyone, I was scammed out of 2800$ on eBay and am wondering what my recourse could be. I sold a rare marvel steelbook collection in October, buyer claimed some of the movies were open, filed a return request, and returned essentially an empty...

.CA account - Selling to US customers via Broker? Issues with Calculated shipping.

I've had my Canadian eBay for many years, I'd like to offer cheaper shipping to my USA based customers. I have a broker that I use with a USA address, so my items are in Canada but I send them to my USA address via my broker, and then USPS from there...

Resolved! Is this the new normal?

Anyone else seeing a pattern here? Captured a few days ago but seems to be a running theme. Hopefully not the new normal!! -Lotz

Canadians are the worst lowballers...

What is it with Canadians and their lowball offers? I get low offers from Americans, sure, but usually they don't go 30% below asking price - which seems pretty reasonable. Canadians are sometimes offering 50-75% below of my asking. WT...???I auto-re...

Lost Top Rated Status

Just got a note from eBay saying that I lost my Top Rated status because I don't provide tracking for 95% of my items sold. That is the only defect I have, not on anything else. They are being totally unreasonable. A lot of lower priced items are jus...

End of year promo for NEW listings on ebay.CA

Check your promotions section in the seller hub. For Canada based sellers listing on ebay.ca by January 5, 2020 (Sunday).3 new listings that sell have no FVF charged. Offer must be activated.GTC and auctions that automatically renew do not qualify.Se...

New listing promo - 500 FP or Auction

https://pages.ebay.ca/promo/2016/list500.html As always read the fine print.

CP Shipping Discounts / Non-Amazon Fulfilment?

I'm still fairly new to selling any volume on Ebay.ca - we've always been mostly retail. But I'm curious for opinions and ideas from others about shipping. Right now, we are a level three small business shipper. We were a level five commercial shippe...

Resolved! Am I Required to Give a Refund In This Scenario?

Some backstory. I had up for auction a videogame which bidding ended on December 20th. The winning bid was for somebody in New York (I'm in Canada). I offer two shipping options at checkout for US customers: a cheaper untracked lettermail option and ...

Canada Post is broken

I regularly order small value items from the UK and shipping time to Canada has become awful. I live in a major Canadian city with regular postal delivery, not in a rural area with limited service. Over the last 3 years postal times for Airmail have ...

Return label help?

How can I buy a return label for somebody else? Snap ship let’s me only modify the addresses but the name of sender is gonna still myself. Is it ok if I create a label whereSender:Luckylegend , address of buyerReceiver: luckylegend, my address?I trie...

Item not received issue.

Anyone had this issue. Buyer bought and paid for item using PayPal. I sent the item to the buyer to the address provided on the PayPal notification which was an address in Quebec. A couple of days ago the buyer sent me a message stating he had not re...

ChitChats

I have read the threads on here but I still don't have any answers.I am trying to save on shipping costs for my buyers. For example, when they check out they pay $30CND, but I know that they could be paying around $10CND through ChitChats. Obviously ...

Question about Sales Reports

Does anyone know why the sales reports page does not function? Been trying it now for over 2 weeks and keeps says "Sorry is not you our site is down" I print my 12 months at the end of the year to compare to my info for tax purposes. Not sure if it i...

A mistake made in tracking, should I refund?

I shipped an item from Canada down to the states and for this item, anything that is rare, valuable or above a certain amount I have the buyers pay for tracking to protect me from potential scammers and to allow the customer to keep track of their pa...

Experiences of not as described false claim

Hello,Do you sellers have experience with not as described claims because of measurements. They claim that its 10 cm bigger than described. Which is totally not true. I measured it and took pictures so I would be able to not forget to put it in the d...

"Best Offer" Shipping Address

I typically set up my listings with best offer and free shipping, so I can accept lower offers from Canadians when the item can ship Lettermail, and lower offers from Americans when it has to go Small Packet.Today I had an offer today from someone in...

anyone had to deal with internation return labels?

I am at my end with Ebay and this stupid return shipping labels. (international) I have a return where Ebay sent be the request and says to print a label to my USA customer. GREAT! How do I do that. Doesnt seem to be away in Canada. Then I get anothe...

Item sent and delivered, but Ebay made me refund the buyer

I just had a poor experience with a buyer claiming they didn't receive the item I sent.Tracking info shows as delivered, but I didn't require a signature when I sent it (in hindsight, I will never do that again, I guess). Buyer messaged saying he had...

Buyer bought item, left positive feedback, now wants refund a week later?

I recently sold a video game to someone; the condition was noted as "Good" as it had minor disc scratches from regular use (as most used games do), and these scratches were noted in the ad description. The game was tested and working perfectly (also ...