Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

What a bunch of Ebay balony get 50000 Free Listings only now to be taken away

About 5 days ago i received a promotion offer of 50000 free listing on sport cards, i had been working on them and storing on Turbo Lister to up load this weekend, what a bunch of bull that now its gone from my account, completely disappeared.No wond...

ebay blocking Israel and Switzerland?

Who is the idiot at ebay dot ca that is in charge of blocking countries for no reason? We regularly ship to Israel and Switzerland with sales from the other platforms we sell on but are prevented from selling to these 2 countries on here. These 2 cou...

Sales and Covid-19

I was having my best four months ever (I only sell 5 months a year) and it just quit.Then the US woke up re: Covid-19 - not one sale in the last 2 weeks.eBay thinks people staying at home will increase sales.My wife thinks people just don't want to s...

Is Buyers remorse an excuse for seller to have to refund??

Im in a few sports cards collectors groups and its now happening more then ever that buyers are using Ebay flaw return policy and are getting away with it. A buyer will purchase an item thinking they can resell for more only by the time they get the ...

eBay...Paypal ... Skype

It is time read about the history of eBay in relation to Paypal, and Skype. And now it will be the new... Managed Payments option ... The links are Paypalhttps://en.wikipedia.org/wiki/PayPal Skypehttps://en.wikipedia.org/wiki/Skype eBayhttps://en.wik...

Same day listing message

I sent an email to eBay about this problem, this is the reply. I understand that you are worried about your listings. Carol, I have reviewed some of your items but I did not see "Same day shipping" rather I'm seeing the "4 business day" handing time....

Weekly Chat follow up: Shipping Labels

Hi @flyhooks4less - would you mind getting me the steps you took to get to that error? The Shipping team wants to make sure that folks aren't able to get to that until it's ready so they don't get their hopes up. Thanks!

Cannot promote my listings or access seller hub

I started my ebay account yesterday and since have listed a few products. I wanted to promote my listings to gain some initial traction but found out I am "ineligible" for promoted listings and cannot access the seller hub either. I do not have any s...

Pirated goods on Ebay (opinion wanted)

Has anyone reported pirated merchandise to Ebay? Did Ebay do anything about it? I recently reported a movie seller to Ebay and nothing was done. The person wasn't even being secretive about it and yet no action was taken Am I wasting my time? Is the ...

Buyer Was Allowed to Open a Case for Item Not Received

This is annoying. I shipped an item to the States April 16th (11 business days) and today eBay allowed a buyer to open a case for Item Not Received. Even during the best of times that's not long enough. Just letting off steam because I don't understa...

Resolved! New seller cannot list any item

I just started my eBay account yesterday and listed one item for $140. My listing limit is 10 listings and $1000. I only have one listing but when I go to list another one it says I have already reached my limit. Can anyone help?

Resolved! Still having problems with combined shipping

I always allow combined shipping, but over the last 5 or 6 years some people are just finding it impossible to do. I have phone eBay about 6 times, I am always told that the buyer needs to put their items in their cart and then it will work, they che...

the same item I listing has sold for $10k but my item got taken off when listed for $6500 ?

E bay removed my listing but everyone else is still selling

custom form when shipping an item

Hello, Say, I sell one item (Blu-ray movie) once every 2 weeks & ship from Canada to USA.What am I supposed to enter in the Custom form exactly? Please advise.Say, value usually I enter as $10 or something.Should I select 'Other' & give what explanat...

Question about US customs

Does anyone know if there is US customs in Montreal for packages, or is the only mail customs located in the US. I have been waiting 11 days for a package to arrive in Massachusetts. It took a week to go from Ottawa to Montreal and finally now usps s...

Resolved! Intl Customer bought an item after I shut down intl shipping - PP but no ebay record for sale

Just got a weird message from a customer in south east Asia about an item he said he purchased off me two days after I shut down all international shipping when COVID was just beginning to wreak havoc with postal systems. There is no ebay record for ...

Ebay Managed Payments Going Online? HUH?

I a bit leary signing up so I left it alone. Is this how Ebay will fully depart from Paypal? How does this actually save money since I see other payment processors on there. the Process looks like Paypal's

Just checked my items again, still showing Same Day Delivery!

Anyone else still having this problem? I list a lot of items on .Com and those listings are mainly 1 day delivery but are now showing Same Day Delivery. I’ve even tried changing some to 2 day but makes no difference. It does seem that the listings on...

Sellers of others' goods

I have goods that I would like to sell in Canada but don't really have the time to sell directly. Are there e-bay sellers who sell items for a commission or some split of proceeds? Items include classic original newspapers and magazines, books, items...

Since When Are Scheduled Listings Charged A Fee?

Since When Are Scheduled Listings Charged A Fee? I like to list my items ahead of time so that they will start at a certain set time. I have never been charged a fee before. Is this something new that has just strated?

Managed Payments buying USPS Labels on eBay

Hi,I use a cross border shipper so I need a USPS shipping label on my parcels. I buy my USPS Shipping labels from eBay, which are paid with Paypal. I would actually prefer it if I could charge it to my Credit Card where I get points. How will this wo...

Resolved! Buyer has 2 different Street names and numbers on order details

I just have a quick question! I made an expensive sale ($300) but the buyer has 2 different street names and addresses under the view order details. One street is located in the North end of his city, and the other in the south end. I have asked the ...

Paypal case notice - not authorized, What Now?

I received a notice from paypal: "We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase.Here are the case details:" Purchase was made November 3 and delivered ...

Buyer requests refund for 64 year old used car part after 25 days since delivery

Hello so I have a little situation here as the title says I have a customer who wants a refund for a 64 year old used car part after 25 days since delivery. Do to the nature of selling extremely old rare car parts I cannot assure the working conditio...

Canada Expense tax

I work 9-5 job and made $25k after taxes. I started selling on amazon and eBay last year April. I had $28k in sales in 2019. Amazon I sell in Canada and eBay I usually sell on .com My expense sheet I only wrote down whatever I had the receipt for The...

Selling Limit

Hello,Need your inputs please.Say, i currently have 23 Active listings and if i try to add one more item, it says 30 is my monthly limit & does not allow me to list a new item.Won't the selling limit move up in selling more items? Or it remains the s...

eBay Canada, label printing, spring seller update.

Hi Folks,I was wondering if anyone has been able to print a shipping label with the newly announced eBay method? When I try I get the error in the attached picture.I usually use Shippo, but since I will have to switch to Managed Payments soon, and Sh...

Re: Get it back on the shelf with Non Paying Buyers

tyler@ebay For anyone else in a similar situation. We could relist but according to the cancellation details the item relists automatically either when the buyer accepts or the 10 days run out. According to the 1st page item was successfully cancelle...

Customer Who Says he Paid But No Record In Pap Pal Then Claims Items from April 1 DNR

I have been dealing with this customer all day 10/12 E-mails He bought some items on April 1 and tells me today they were not received on May 4. I checked PP and they were mailed the same day and he tells me that he has not received them yet. So that...

Mark down strategy advice please.

Hello, I started a store only to sell off a long time collection of model trains. Once it's gone, I'm done as a seller. I went mostly with BIN, good til cancelled listings. Very few "make offer" listing. Sales were brisk the first two months with the...