Seller Central
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Ask Us Anything: eBay International Shipping Canada
Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...
Phone Help Customer Service Closed
Just tried phoning customer service (he U.S. one for anchor stores), I got a message saying they are closed to adhere to current best practices. Kudos for doing the right thing. I do not know if all their other c/s locations are also closed. But (isn...
browser issues???
I am using Firefox. it is up to date and windows 10.. It just starting displaying this way today.. When i use internet explorer it is fine..
how to refund
I cancelled my order and he already paid threw Paypal and Ebay says my funds will be available on April 2.So my question is do I have to wait for my funds to refund?I'm not really good at english.Thank you.
Selling server is down
Is anyone experiencing an error when trying to list an item for sale? It says server is down and has been since last night.
US Tracked mail scans not showing on Ebay
I use Shippo for my purchasing/printing labels and have for the last year. Within the last week or two it seems acceptance scans aren't showing on Ebay tracking. The Scans do show on Canada Post tracking website but Ebay tracking isn't showing anythi...
A big disappointed on how ebay stands for the seller side.
I recently sold a few items together and sent the proof of the mailing photo at the post office and the receipt to the seller the day I was in the post office. However, eBay made a full refund to the buyer. Seller didn't mention it to the eBay and cl...
Free listing promo today ... odd timing?
Just this morning I received a 500 free listing promo. The timing of this seems very odd in view of current events.Just activated it, not sold on the idea of using it just now. Open to comments and/or suggestions.Offer detailsCreate 500 FREE auction ...
A silver lining to the feedback "cloud"
As most of you know, I've been here over 20 years now. For the first 20 years, I've had an almost always 100% positive feedback rating, and I put a lot of effort into trying to keep it that way. This last year has been a disaster, I've got the most n...
Sales have pretty much stopped over the last few days
I haven't had a sale in almost a week. Normally I have a couple a day. I remember in 2008 I had to stop sales for a few years as they went down to nil.
Resolved! Best way to collect sales history info for filing taxes 2020 ?
What is the most effective way to collect sales history information for filing taxes in 2020 ? Just looking for tips anyone has for how they gather all the necessary eBay sales information required for filing their taxes. Thanks!
HAHAHAHAHA - Caught the SCAMMER!
So, buyer opens a case asking for a refund, 10 business days after I ship, stating item not received.Of course they do this because they see I sent the item Small Packet Air (untracked).I respond to the claim with the "UR" tracking number - and it wo...
Wanting to sell item outside of previously specified shipping destinations
Hello! I had listed an item a few months ago and had received an offer for it just the other day. I was happy to have a buyer but I am now realizing that the buyer is in Australia and I, in Canada, had only specified the USA and Canada as shipping de...
Can't bulk list promoted - "There was a problem promoting your listing. Please try again."
Anyone else having trouble bulk promoting their listings? Tried like 5 times and get the following message in red:- "There was a problem promoting your listing. Please try again." Yet another ebay glitch?
Canada Post delivery issues: Mongolia, Italy
https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page March 11: Mail and parcel services to Mongolia suspended March 11: Mail and parcel services to Italy are experiencing significant delays February: delivery delays for Chi...
Late shipment rate
I was under the impression if an acceptance scan receipt and stamp were provided when a buyer says late delivery for transactions that show up under the late shipment report would be removed. Two were previously removed after providing acceptance sca...
What the hell?! Scammed 3 times in a row while trying to sell something!!
I've been trying to sell a Google Play Code (US Only) that I accidentally bought and now, three times in a row, I've had 0 feedback people hit 'buy it now' and never pay. Is there ANY way to protect myself against this?! I just want to sell this damn...
IS IT LEGAL FOR eBay TO DIVERT TAX MONEY THROUGH MY PayPal ACCOUNT?
Does anyone know what the US and Canadian laws would be on this? Can eBay legally deposit and withdraw the tax, that eBay is required to collect, through MY PayPal account? I am really bothered by this. We do not have a nexus in the US and are not re...
They aren't kidding when they say to prepare parcels to have 50 lb boxes dropped on them...
This box came back from Russia (expresspost). Interestingly it came back (as far as I and the Russian buyer can tell) as "Refused". Now it never made it to the buyer so he did not refuse it. It appeared to go through customs, so I don't think they re...
Post office has tried redelivery twice but Buyer has not claimed Item
Hi, I have sold a quite expensive item and shipped the item the same day with expedited shipping and signature confirmation. I have recently checked the tracking and it was confirmed that post office has made 2 delivery attempts. I have contacted the...
Bought an item in the U.S. from Canada mailed it to my customer in the U.S. EBay took $17 for tax?
Why am I charged tax when I purchased an item in the U.S. and sold it to a customer in the U.S.?I was stung with $17 tax on a sale of $215!! It's just not worth trying to make a living on EBay anymore.They have all kinds of ways to squeeze your profi...
China mail delivery?
I shipped a package untracked to China on 1 Feb a few days before start of delays in postal service because of coronavirus. Buyer has just asked about not yet receiving it. I asked him to wait a bit longer. Does anyone else have this same problem? An...
Shipping out CD's. Advice needed for shipping within Canada. Long story, sorry.
Hi I sell CD's worldwide. When I first started selling CD's I shipped them with the plastic CD cases and I used letter mail to both Canada and the US and light packet to International destinations. Then shipping costs went up and I decided a couple o...
Resolved! Barcode no working
My husband came back from the post office, there were 3 small packages among the mail and he was told that the bar codes were not working because the numbers were too close together. This is how they come up when I do the Paypal label, I have tried m...
An email I got from Shippo
Support for TLS 1.0 & 1.1 to the Shippo API and App is ending on April 30, 2020.Translation: If you are using a very old internet browser or TLS version, you need to update to continue to use Shippo.Do I have to do something? What does this actually ...
Buyer Violates eBay Policy, eBay sides with Buyer
Hello everyone, I am new to eBay as a seller but am an established eCommerce seller on other platforms.I wanted to ask if situations such as the one I described is a norm as a seller on eBay? As this is not normal on the other platforms that I also s...
Shipping with new Seller Update
Good Day, Does anyone know when the new shipping label platform will be available for use? I have tried a few times to use it and I either get an error or I get redirected to Shippo. Thanks for any help you are able to provide.
Orders to Far Off Lands
Have you had an order to a far away place recently? Were you nervous to ship? How did it go? Which service did you use? Did it arrive at the speed of light or like waiting for paint to dry? Any details how the customs procedure went? Add your experie...
eBay Store Markdown Manager not working. Not marking down items, taking to long to process request.
Ok guys I think I'm taking one for the team here and trying to figure out why: The eBay Store Markdown Manager not workingIts not marking down itemsits says its processing but taking way too long. (Was working fine last night)Markdown sale manager is...
Quarterly Credit For Promoted Listing Fees
I'm curious if others have noted receiving any Promoted Listing fee credits. There is documentation in the ebay.com help pages stating that store subscribers and Top Rated Sellers receive quarterly credits towards PL fees but I've never been able to ...
Sell Similar/Draft Photos Not Changing
For some reason the photos in my draft is not changing to the ones I changed it to. I usually just copy one of my existing listing and copy it and change the photo but some of them are not changing. Is this a glitch? Thanks!
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