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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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Resolved! I need help with computer change.

Tomorrow my computer is going away for a few day to get a change to Windows 10. I have been putting things on my husband computer, but eBay has gone to seller hub, and I just can't follow it, just too much going on at the moment. Does anyone know how...

User avatar by Community Member
  • 386 Views
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Resolved! eBay Seller ZeroFVF Promotion

Hello,There was an eBay seller promotion for free selling fees which I registered in late December. I have put up a listing a couple hours ago before the specified time on the terms but I can not find the promotion under my account now. I wonder if a...

Photo area for listing just has a spinning green wheel,

Good day for the past 24 hours or sowhen I try to make a new listing or sell similar item or even revise an itemI just get a green spinning loading wheel where the photo area is.it never stops loading.So I cannot add or change any photos.I have shut ...

User avatar by Community Member
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Resolved! unpaid item

Buy has not paid the item and no response, first time tried to open an unpaid item case, and found it too late, Unpaid item cases must be opened within 32 days of the transaction date.did not know the dead time, what to do now, could I get my F.V.F b...

User avatar by Community Member
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Advice:: Have I been scammed from an Indonesian buyer?

I'm not sure If my last post was deleted or not posted but I will post again. I am currently facing a 200CAD return bill for a parcel in which a "sketchy" Indonesian buyer (with considerable positive reviews-100) bought my item off Best offer, sudden...

User avatar by Community Member
  • 566 Views
  • 3 replies
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New Customs form for all international destinations

I am only a occational seller on ebay. I went to my regular postal outlet today, January 07. (By the way I was there Friday and no problems.) Today I am told I must now fill out a customs form online, mobile or through text message.So I go home and g...

User avatar by Community Member
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Hello, my name is Ebay...

Hello, m'y name is eBay! How do you do!??! "SIKE" I don't really care, I'm Just here to put all of you guys in the same pot and figure out how to charge you as much as I can, with your consent of course. Then I will keep that money even tho I've deci...

User avatar by Community Member
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  • 5 replies
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Shipping Within Canada via Signature Confirmation

Please let me know if I have this right. I ship so rarely within Canada that I never remember from shipment to shipment. I have to ship an expensive item within Canada and require a signature. It looks like I can pay extra for a signature if I ship v...

User avatar by Community Member
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  • 10 replies
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Unauthorized transaction

Sold a cassette tape last month and shipped regular mail, shipment method was part of my auction listing of course.Today got a Case opened email from paypal (there is nothing about it in my ebay account) so I called paypal to ask what is happening. T...

User avatar by Community Member
  • 1237 Views
  • 19 replies
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Buyer's Request - "Unable to Process your Request"

I have had two buyer's open a request on their item in the past month. When I've clicked on the notification from ebay and tried to view case details; "We are unable to process your request", has come up. The first time this happened I assumed the ca...

Please help canada post tracking says business closed but address is not a business!

Hey guys I shipped an item to a buyer and the tracking today said "business closed for the day- will attempt redelivery"My buyer's address is not a business address plus he was home all day to accept the parcel! Why would it say this in the tracking?...

User avatar by Community Member
  • 777 Views
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Resolved! Repercussions on tax

Had a buyer send a message this morning about a cup and saucer set costing $8.99, postage set at $9.99 to US. She wants to know if I will do free shipping because eBay is charging her tax!For one thing, it is not eBay that is charging tax. If I did t...

User avatar by Community Member
  • 418 Views
  • 9 replies
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FYI "Sale Confirmed" email messages are MIA today....

I've received none since last night, 4 sales so far today first one at 9:42 ET, so it looks like something broke when the year flipped! Mostly just an annoyance but I thought it worth posting.... (PS paypal payment messages are fine.....and arriving)

User avatar by Community Member
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  • 14 replies
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Resolved! Shipping cost cannot be calculated. Please enter a valid Postal Code.

One of my listed items will show the shipping amount if purchasing a single item, but when a quantity greater than two is put in it says "Shipping cost cannot be calculated. Please enter a valid Postal Code." How can I fix this. It's also very strang...

Resolved! Best method to ship video game using Canada Post?

When selling oldschool nintendo games, Canada post keeps claiming my envelopes (even non-bubble padded ones ) cannot be sent by small packet or with stamps because they are too thick in height "for the slot". The slot meaning this plexi-glass cutout ...

Details on shipping and handling fees

Hello, I need some help or advice. I am trying really hard to reconcile the shipping and handling costs from the eBay calculated costs (Canada Post) and what I really end up paying. It also appears that the 'handling' cost is not added. Is there a wa...

User avatar by Community Member
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Resolved! About Flat Rate Shipping Boxes

Further to a thread that I now can't find.I was in the PO today and asked about the shipping boxes.These are the prepaid ones, not the pricey boxes available for customers who bring their stuff to the PO without any clue about how to package it. The ...

Cancelling an order

I sold an item but when it came to package it, I found that I no longer had it. I don't remember selling it, but must have sold it back sometime ago and failed to remove it from my Turbo Lister File. I contacted the buyer and explained to them what h...

Domestic parcel rate from Vancouver to Winnipeg?

Soooo, I very rarely send anything via parcel domestically. I have heard before that selling parcels domestically is more expensive than selling small packets to the USA. I listed a stuffed animal and it just so happened to be sold to a Canadian buye...

Resolved! Can you add "Calculated International Shipping" to listings with "Free Domestic &Free USA" shipping?

Happy New Year Sellers! I recently added free domestic and USA shipping to some of my listings. When I configure my store shipping policy for Domestic buyers I switched my choice from Calculated to "Flat Rate". I get a check box for "Free shipping". ...

Shipping a gift card?

I'm new to selling - so far I've printed labels and sent items with tracking ID. ebay releases my funds once the item is delivered. I was wondering could I send an item without tracking ID? I just sold a gift card and I'd like to just send it in a re...

several weeks and numerous phone calls trying to list a few items...................beyond furious,

Since October I have made $4000 + in purchases to build up a good reputation and positive feedback. I have spent weeks scanning hundreds of vintage sports cards and preparing listings. I have also spent weeks preparing a 25 year coin collection to pr...

User avatar by Community Member
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  • 7 replies
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Resolved! Anyone else have bidders/ buyers blocked erroneously for not meeting Buyer Requirements?

This week I have had 2 bidders on my eBay auctions contact me to say they were blocked from bidding on my auction listings.They received an error message like this Sorry, you are not allowed to purchase this itemThis item is only available to buyers ...

User avatar by Community Member
  • 475 Views
  • 4 replies
  • 1 helpful

US Seller's Observation Re Drop in Sales

Regarding purchasing from US sellers that are now using Managed Payments. Are you getting checkout errors? https://community.ebay.com/t5/Payments/eBAY-Managed-Payments-or-How-to-Lose-International-Buyers/m-p/30511372#M66203 See explanations posts 3 &...

Check your mail - Another offer by Invite Only - Save 25% On Selling Fees.*

This showed up in my personal email. Offer is by invite only. It may or may not show up in one's regular eBay email. Fingers crossed for anyone that does qualify and can meet conditions everything works as planned. All applicable screenshots attached...

List in demand A.JPG List In Demand B.JPG List In Demand C.JPG List In Demand D.JPG
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