Seller Central

Anyone have US buyers being charged duties for items under the threshold?

Hi all—we've received a handful of reports from sellers using global eBay sites, including Canada, that ship to buyers in the US. In these cases, buyers have let their seller know that they were charged duties for their item, even though it was value...

Is the Ebay algorhythm that supposedly 'buries sellers items from search results a MYTH or reality??

I have heard for several years certain sellers, power sellers, people with stores, some without, they claim they will search for items they list, on a public computer , not their own IP address or a friends computer, on a different network than what ...

Resolved! help with auctions please

I posted a question in questions, but I am getting no thoughts back, so if posting it twice is annoying, Im sorry. I have one auction. I dont know if it is set up wrong, but I cannot find it anywhere when I search , even with exact wording..what am I...

Resolved! Can you file a damage claim with Canada Post when you ship Small Packet Air (untracked)?

I sent a $35 cosmetic (liquid eye serum) to a buyer that arrived damaged (I think it just leaked). The item was packed well, but loose inside the manufacturers box which caused the lid to get loosened during shipment. This is the first time something...

Filing a damage claim with Canada Post

Does anyone have any experience or advice for filing a damage claim?Never had an issue before, but in this case it was a Tracked Packet USA via Shippo that I packed in a pretty standard shipping box. The buyer sent good photos of both the damaged toy...

Can't fulfill order. Best Practices?

Question for the community: A buyer made an order I can't fulfill. The item they purchased is missing in the storeroom. 3 weeks have been spent trying to find it and it does not want to be found. This is annoying and unacceptable for both parties. Bu...

How do you determine your selling price?

I have a CD that is rare, OOP and in demand. There is only 3 listed on ebay, $59, $79 (from Japan) and New $202 (from Germany) as USD. On Ebay, one sold for $59 USD (Japan) and one sold at auction for $13.50 (Japan) USD. On the river, there is one fo...

Invalid Postal Code Message When Listing.

Hi, I haven't sold anything on Ebay for the last year or so and decided to list a few items but keep getting "invalid postal code" error message. I tried everything from caps/no caps, space/no space, my old postal code but it just keeps saying "inval...

Input on scammers filing for non-receive only cause item/s had no tracking

I lost official faith of Ebay during the holidays in the way it handles when in my opinion scammer that think like smart alches and using Ebay flaw that when an item shipped has no tracking as it sent via regular mail upon receiving the item they fil...

top rated seller

Hi there Since the market has change in past 1 year and ebay also made changes to benefits of the top rated sellers.We pay high fees to having store on top of it .After all what is the benefit right now to be top rated ?And what you think about this ...

what to do with a negative feedback I feel I don't deserve ?

Maybe some of you will recall my post on a sale gone wrong with a particularly difficult buyer. I'm relieved he finally kept the item after threatening me that he would return it if it didn't arrive on time. It arrived 3 days late so I refunded all h...

how long does it take to ship from Singapore to Canada these days?

With regular airmail. Does anyone know?

Testing GSP Listings (.COM)

As the title suggests, on .COM I signed up for GSP to be added on my listings. I'm adding a few items and will report the aprox. weights that I do or don't report to eBay. I've noticed that as I start my drafts on eBay Mobile, some items automaticall...

MC011 Your eBay selling account has been restricted

Dear eBay Sellers' Community,We have received email from customerhelp_ca@ebay.com with a subject line MC011 Your eBay selling account has been restricted on 6th Jan 2019.Unknown Reason statement: A review of your eBay account has raised some concern ...

Resolved! Fraudulent return

Hello,I am fairly new to selling on Ebay, and have just experienced my first return request. The buyer claims the item is not as described, saying there is " skin residue" on the item, and that the charger is bent. He has included pictures he took. I...

Purchasing "Signature Confirmation" after the fact

Have any of my seller friends here ever made the error of assuming that domestic Xpresspost included "Signature Confirmation", only to realize once the label printed out that it wasn't included? I ship so much to the U.S. that I didn't even search fo...

New Listings Disappeared Yesterday....

Good morning!Yesterday I listed somewhere between 15-20 listings and most of them have disappeared from my active listings. Has anyone else had trouble like this before? They're not in drafts either. They're just gone.Thanks in advance,J.

Resolved! Buyers name is their email address

Just had a sale and found the name on the address is actually their email address which seems strange. I checked Paypal and it is their email address. Not sure what I think about this, buyer has over 1600 feedbacks.

Suggested Changes to MyEbay Account Activity Page

Hi Sellers, Not sure if this is the right place to post a suggestion but may help in clarifying Sellers Fees that are listed on the MyEbay Account Activity Page. So I recently sold some items and saw the Final Value Fees were more than 10% of the ite...

Ebay canada NEED EBAY REP, issue with taxes

Hi there, if an eBay Canada rep can contact me I can go into more details. I have found a bug on eBay where buyers are not charged taxes according to your taxes table. I won't go into more detail to avoid giving buyers a trick to not pay taxes as eBa...

Customs Form for Coin Collection

I would like to sell a coin collection of US Coins and would like to know how to fill out the customs form.Can I just put US Coin Collection Quantity = 1 and the total weightor do I have to itemize each item with weight and quantities of each type of...

Buyer Fails To Pick Up Package

Somehow I seem to be having more problems with buyer's this past couple months than in the past 20 years I currently have a buyer who isn't picking up thier package from the post office. I messaged them incase they didn't know it was there & they hav...

Resolved! Traditional Payment Methods Gone Way Of The Dodo

Customer asks me if I accept money orders.I say yes.Customer hits a BLOCK WALL and complains to me that checkout can't be completed - being forced to pay electronically via Paypal or credit card.Since all of my listings are (and always have been) set...

Small Packet USA Air - No longer available in the Shipping options?

Happy New Year to All! I have been a long time member (since 2004) but more recently rejoined as a Seller since Dec 2018. So far, so good, everything is pretty straight forward. I just recently noticed (yesterday Jan 15) that the Small Packet USA Air...

Shipping Delays noted by my US customers, anyone else having issues?

I've had 7 US buyers contact me in the last few days stating their items have not yet arrived. Most of the items were sent Canada Post small packet air service (non-tracked) between Christmas and New Year's.All I can think is that this US Government ...

Promo Jan 20 to 29 Auction style plus BIN Free by Invite only

Interesting I got an email about this promo but it was not in my Sellers Hub, probably because it does not start until Jan 20List up to 500 auction-style listings for FREE! Start Date Jan 20 End Date Jan 29 List auction-style, plus add BIN for free. ...

Inserting Text Into Multiple Listings?

Hi...Is there a way of inserting the same phrase of text into multiple listings all at once? I'd like to insert some shipping information at the very end of over 100 listings without having to go through each one. Thanks in advance!

Resolved! How to combine items on shipping supplies coupon?

I want to combine 2 items using my shipping supplies coupon, but I can't find a way to do it. I am not surprised that buyers get confused, maybe it's just me. Any help would be appreciated.

Resolved! Receiving payments

Anyone else having trouble reciving payments this month ?

Shippo for non eBay items

I've tried to use Shippo of non-eBay items a number of times but unless I can import items I always run into a glitch. When I try to buy the label I get the message that I can't do so because the shipper (CPO) isn't supported (or something like that)...