Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

A Xmas miracle - sold 2 items to a "No longer a registered user". ;-)

The buyer registered TODAY, purchased 2 items, and then immediately became a "No longer a registered user". Kind of funny. The buyer is from the UK, paid 100 bucks, the address seems to be valid, so I will ship the items. Fortunately, I have 4 days t...

ebay international shipping

im sorry so confused i am enrolled in canada for ebay international shipping but is see others say they click on eis for there shipping is that instead of ups or canada post i never see eis as an option. i might have a setting wrong i have only been ...

Views and impressions dropped off a cliff December 17 onwards

My views, impressions and sales dropped dramatically in half on December 17th out of nowhere. Is something going on?I turned off promoted listings on December 11th to avoid the backwards changes starting in January and then a week later all of my vie...

Known Issue

Hi all!Currently their is a known issues for where sellers are reporting that the Canada Post Expedited Lite shipping service does not appear on their listings for buyers, so Canadian buyers are unable to choose this service and pay for items. There ...

Resolved! Change logo on listings page

I can't figure out how to change the circular logo present on a listings page. I've done this for all other logo elements of my storefront, but the on that appears beside seller info under the listing title eludes me. Image below. Thanks for any help...

Looking for ebayer to manage

my established account with excellent feedback. 75% of gross sales

Threatening my seller status

Just got an email from every threatening my seller status.'If your seller performance doesn’t improve, there’s a risk that the selling limits will be lowered on your account, and in some cases, you may be permanently restricted from selling on eBay'I...

Warned a buyer about tariffs, but then they refused delivery over tariffs....

Had a US buyer make an offer on an item made in China. So I warned them about Tariffs that will be taxed and billed to them at the border in my counter offer that they accepted. Then they refused delivery over said tariffs being applied. There's no b...

What is the usual time frame for EIS after switching to a DHL label before it heads to the us?

I shipped an item to a us buyer using EIS for the first time. The item arrived at the toronto hub and switched to a DHL label within 3 days. However, there has been no update since it switched to DHL tracking (Scanned into sack/container – Mississaug...

Merry Christmas and Happy Holidays!

Wishing everyone a happy holiday.... let this year be the best Ebay year! (Despite these on going USA/international issues).... Let me know how you are going to make this 2026 the best selling year to date... Let's all be positive and give helpful so...

Resolved! Canada Post Maintenance Update

Canada Post just announced that they are hoping to have everything resolved by 11pm EST. https://www.canadapost-postescanada.ca/cpo/mc/errors/maintenance-scheduled-dct.html

Any way to offer EIS to US only, and flat rate to the rest of the world?

Hey all, Wondering if anyone can off any info on this. Ok, so shipping within Canada, no problem. What I'd like to be able to do is offer EIS only to the US, and a flat rate option to other destinations world wide, and if EIS is offered world wide al...

EIS not working properly

I am enrolled in EIS and as of yesterday none of my orders to the US are automatically picked up by EIS. My US customers yesterday informed me that they need an invoice in order to pay for their order. When iwent to go see, I now have to select a shi...

Enrolled in eIS Canada but listings for almost identical items show eIS as option seemingly randomly

I enrolled back into eIS to try it after a couple of weeks frustration earlier and having listed a number of items since then. This was a couple of days ago, and just like a problem I had earlier, I have a number of very similar lisitngs, same manufa...

I suspect EBay is increasing fees

In lieu of lost revenue due to trumps tariffs I suspect eBay might be trying to make it up on their end by practically making it so if you use promoted listings starting in January that each sale will essentially be mandatory for the fee whether the ...

Additional Notes From Today's Webinar (Dec 18)

Here's some additional notes I made from today's webinar (that I don't think were noted previously)eIS is not currently available for authenticated items (sneakers / cards) but they're hoping to add that ability soon.Do NOT include bonus items (gifts...

Fees

Fees can take about 2/3's of what you are expecting for your items if you do free shipping, promoting and ebay fees so be prepared.

Resolved! Put "time away" but urged to ship by Ebay by Dec 22?

Seems to be a disconnect here as my time of return is set for Jan 6th

Tariffs prepaid with zonos, but listings shows import fees….

Hi, all my listing both on ebay.ca and ebay .com now show that my items have import fees.... yet, all of them are shipped with canadapost and all tariffs are prepaid with zonos. not 1 sale in december, this was our best month on ebay for over 25 year...

15yrs on Ebay and now it seems like no views on items

Has anyone else experienced what appears to be a glitch on not getting views? I price competitively and look for moderate STR, however, it seems almost impossible to generate clicks even with 3% promoted on each. I don't have a store but was curious ...

eBay International Shipping

Yestoday, an Australian buyer made me an offer of $150, with ebay's message reading:"..... Offer price does not include Shipping". I accepted the offer. Then, buyer paid the Item Price $150 + Shipping $40 (for Canada Post Expedited Parcel - USA).How ...

Sportscards manufactured in the states

Does anyone know if Tariffs apply to sportscards sold in Canada and shipped to the states, they are all produced in the states?

Another Canada Post / eIS Glitch?

So today I've had two different customers contact me asking for freight quotes to the US from Canada, which is odd as I have a calculated rate shipping policy system w/ eIS enabled and its been working fine thus far, but after checking it appears tha...

eBay International Shipping

When Buyer selected "eBay International Shipping" option and paid $80 for shipping, how much does Seller get from that $80? Does that $80 all go to eBay to cover its shipping and tariff costs?Yet, Seller has to ship the sold item to eBay's Shipping H...

Buy a macbook in the US and ship to Canada - shipping cost EIS costs btw 220 - 258 dollars? Haha

And that doesn't incldue import fees and taxes. So even a 500 used laptop gets a 258 canadian dollars shipping charge. It's not one but many of the macbooks listings have these sort of shipping fees.So if this is sort of shipping cost Ebay has for th...

Found an additional charge on a shipping label — has anyone disputed this with Canada Post?

After a seven month hiatus because of the Canada Post strike, I started selling again and have been running into new things every day. This time, I found an additional charge on the same shipping label in All activity which makes 2 charges on one shi...

EIS program?

EIS program? For me, EIS gives it a 3 out of 10. I sell antiques and vintage items, and at least 50% of my items can't be shipped to the USA. When items can be shipped, it's often at exorbitant prices. It's impossible to sell a lighter or a 100-year-...

trouble adding variations to new listings

Hello,I haven't been able to add a variation listing on ebay directly due to the "option" tab not being able to add any variations. Have reported it to ebay and rep said there was a ticket but it's been over 2 weeks and still not fixed. I am able to ...

unable to send an international invoice

ebay will not allow me to send an international invoice

Resolved! Just found out that an item I shipped is now en route with DHL, I feel cheated by the buyer and ebay

The Canada Post tracking hasn’t updated for days, so I checked the tracking info on eBay. That’s when I realized the package has already been rerouted to the U.S. through DHL. I’ve never experienced this before. What’s strange is that eBay is providi...