Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Account locked down

Just a heads up, over the past 2-3 days, my account was locked down twice. The first time I had to change my password after Ebay made my then password null and void. The second time Ebay wouldn't let me back in until I contacted customer support. For...

selling my personal collection - No profit really

sorry if this is a duplicate question.Long story short - i am selling in ebay just to want to get rid of my personal collection (pre-owned) mainly movies with an exception of very very few new items. Honestly, its like say I buy all those for $5k, i ...

Interesting discovered nuance to eBay Labels on dot com

Discovered this on dot com. Unsure why you would want shipping label costs on the printed label for buyer but it is there as an option. The add note feature would be nice for canadapost shipments. Also able to increase amount of insurance at a cost o...

For anyone that uses Fedex - Important message

This was recently posted on dot com. Unsure if it applied to any sellers on ca but here it is for the record. https://community.ebay.com/t5/Selling/Update-for-Shipping/m-p/34373699#M2376808 ‎03-27-2024 10:59 AM - last edited on ‎04-04-2024Due to a Fe...

Anyone know when our next discount code for shipping supplies will be notified?

Thought it was in April last year. Also once its here where to I look for it. Many thanks

Declaring income made from flipping items on Ebay: Line 135 or form T2125

So I have been going through past forum posts regarding declaring ebay income on your tax return, and there does not appear to be a clear answer between simply declaring your net profit on line 135 (as "Other Income") or going the extra step of filli...

Didn't recieve item

Hi everyone, My other account is banned on eBay and before getting banned I sold a pair of shoes. The shoes got authenticated to be shipped to the buyer. The buyer never received the shoes and the shoes were getting shipped back to me. But I never re...

Resolved! Seller charged with import fees / taxes for product return - is this correct?

I recently sold an item to someone in the US and they claimed it is defective and want a refund. Aside from being pretty sure they just changed their mind and are abusing eBay's buyer-favoring system, I went ahead with accepting the return (the buyer...

Canada Post Expedited Lite

Hello dear community, I have a quick question regarding the new Canda Post Expedited Lite, Just to make sure befor eusing it, orders shipped using this option can be delivered anywhere in Canada or there are restrictions ( delivering to few areas onl...

Watch List No Photos

The pictures on my lists on .com stopped diplaying months ago and now they no longer appear on .ca or .UK either.Does anyone know of a fix for this?

Resolved! How to Avoid Defects with Canada Post Combined Shipping

Hi everyone, I have a quick question about combined shipping with Canada Post: I just received my first defect due to combining two items in one package -- even though I uploaded the tracking number to the second item + marked it as shipped. Based on...

Advice on Refunds with Proof of Arrival

Hi, This is a long shot but I am just curious about any advice. I refunded a buyer (highly rated, clearly active) in March, and long story short I received proof of arrival of the item from a third party after I refunded the buyer. I also evidently p...

Does eBay EVER come to the assistance of a seller when they are being abused by a buyer?

A few times in the past year we have been accused of things of which we are not guilty. We have been harassed by a psychotic buyer who because we would not provide handholding to solve some ridiculous problem, were then rewarded with neg FB. Today, s...

Incomplete Address: What Do You Folks Do?

Hello all, Sold a listing last week and while entering the address in my CP app, it showed that the building they want this shipped to is a condo or apt. block & they did not include a suite number. This buyer has 0 feedback and has not seen/responde...

The NAICS Classification has Changed for 2022.

I just found this when filing taxes this year. There is no longer a separate NAICS code for online/electronic shoping "Internet retail, direct selling, and mail-order retail are not separately classified from traditional in-store (also known as "bric...

Why is the US shipping standards not held to the same standards as everywhere else.

I purchased an item on March 10th and paid promptly. Item was shipped by seller on March 12th. Since then its been travelling at a snails pace. Hasn't even left the US yet. Picked up to bring to the Hub where it sat for days and now finally moving bu...

How to do a Variation Listing but With a Minimum of Buy 5

Hello,I’m adding new products to my listings and want to do a variation listing but would like to list a minimum of buy 5. These items are very small and not worth it sell just one not to mention the shipping cost.It is possible to list it this way? ...

Shipping Supplies Coupon

Hello, i am a new Canadian store subscriber and i am wondering where i find the shipping supplies coupon? would it appear on the website or would i recieve an email? Thanks

Resolved! Buyer opened an INAD for color...what to do?

Hello...I recently sold a designer handbag that is that weird color between beige/gray/taupe. I listed the item using accurate photos which the buyer said looked like off white on her phone. In item details was listed as grey/gray neutral/taupe. She ...

Elizabeth II 10 dollar

Hello I have a coin and I want to sell it.

Item disappears when sorting search results

Trying to get serious about my store and get some stale items moving so I was doing some research and came across an issue that I wondered if anyone was aware of. I am using a specific example of Fantasia VHS, Canada Only that I have listed for 10 pl...

Business Policies

So I learned something new today. Thought I'd share and see if there was something i could have done differently in hindsight. I wanted to add a return policy to my listings. I eventually landed in Business policies and create a Return Policy and add...

Is the Tracked Pkt USA discounted shipping ending March 31st?

Does anyone know if the discounted shipping for Tracked Pkt USA is ending this weekend? Any chance it will be continued? Edit: never mind, I just saw the notice that it has been extended indefinitely! Yay!

Loyalty Discounts

Wow. Great news. eBay is showing sellers a little love. Beginning today, running until 4-15-2024, eBay is recognizing sellers, especially those who have been on the platform for extended years. Program is automatic, you do not have to click a link. F...

Package sent to USA now stuck in US Customs since March 6th

Hello,I sent a package using Tracked Packet to the USA mailed on March 4th, USPS tracking shows it arrived in NY USPS facility on March 5th at 9:43 pm and then into customs but has been there ever since. I am tracking the package on USPS site but has...

Resolved! The fees are outrageous!

Is it just me or the amount of money ebay is taking from sellers now making it not worth selling anymore? They are even putting fees on the sales tax??? What on earth? They are being extremely greedy

Can't List Items (eBay.ca)

Hey all,This morning, I listed about 12 items on eBay.ca without issue. I came back a bit later to do more listing but each time I click the "List item" button, the usual successful pop-up window doesn't show and instead, I'm redirected to my Active ...

Is chitchats manifest scan at Canadian branch recognized by Ebay.com? re 1 day handling time

Hi, Anyone using chitchats and have handling time set at same day or 1 business day? I have my handling time set to 3 biz days to cover the time CC takes to get items over the border & the USPS scan in. I recently read that chitchats tracking is now ...

Issues listing?

Anyone else experience issues listing right now? When i confirm to list a listing it brings me to my active listings but don't post it. I go back in my drafts, click to edit to try again, then listing is broken. Gets an error. And i have to delete it...

eBay Canada Post Label changed Country of Origin

Hello, I printed my first eBay Canada Post Label last night since it was around $1 less than my Shippo discount, and I specifically chose the Country of Origin as United States while choosing the dropdown boxes (since that is where the item originate...