Seller Central

Resolved! Need help reactivating my promotings which have been cancelled

I got the message that my ad campaign has been cancelled. I have tried every way I can think of to renew it. I just want 2% for every listing, I mostly sell low cost items but I need to promote them a bit. Can anyone tell me an easy way to do this pl...

Am I going to lose on this return request?

So I sold this statue to a woman in the US, and it cleared customs in what I assume is FedEx's customs clearance center in Memphis, Tennessee. From there it went to Pennsylvania, where it seemed to be delayed by about a week by the Fedex location in ...

Canada Post "Return to Sender" checkbox not present

I have been an EBAY seller for 15 years now and every time an item is not received by the customer, the customer initiates a claim through ebay. I sell on other sites where the Canada post shipping is not integrated like it is on ebay, meaning you ha...

Buyer goes inactive after a sale

I had 7 buyers who bought a digital item from me. They paid right away and when I went to give them feedback, it said "inactive user". I've never seen this before and have no idea what this means.

Resolved! confused about ebay labels and free shipping

Hi everyone, As a new seller, I am puzzled by a few things regarding ebay labels and free shipping. I have asked a question about free shipping before but I am still confused about it. Here are my questions. (1) If you offer free shipping, it won't w...

Your ad campaign has ended or been paused

Extend your reach beyond eBay with Promoted OffsiteYour ad campaign has ended or been paused. To continue promoting your listings and boosting your sales potential, reactivate your campaign or launch a new one. Anyone knows, what's going on? I notice...

What to do about buyers that don't understand lettermail?

I've been selling for a long time, and this is a new one. Buyer's item was shipped o/s lettermail a week ago. Could take up to 2 weeks to arrive since it's from one end of the country to the other. Buyer wants tracking. Tried to explain no tracking. ...

Resolved! More customers confusing CAD and USD

Recently I've had a lot more US customers sending a message with confusion regarding CAD and USD pricing. They claim they're only seeing the CAD price when normally they would see it converted in USD. Did eBay change something on the US site that is ...

Does INR cases close automatically?

Got someone who opened a INR and after back and forth he said he don't mind waiting over the time allowed and won't request ebay to step in. But he refuse to close the case and contact back. Dont INR cases close automatically after time if no trackin...

Shipping to Illinois.

Buyer from Illinois can't place an order. I sell wheelchair parts. I sold everywhere in the US but Illinois's not working. Any idea?Thank you!

Shipping worldwide tracking options

I would like to ship some of my better vintage jewelry items to some other countries beside Canada & the US but with tracking. Canada Post is very expensive but I have seen other sellers using UPS with tracking for a lot cheaper. Most of my items are...

Buyers not leaving feedback!

Ebay needs to do something about buyers not leaving feedback. Ebay chose to make the feedback the prominent method of judging users because 20 years ago when I was selling on here everyone left feedback. Ebay was a place where people sold valuable an...

Shipping Supplies Coupon

Hello, i am a new Canadian store subscriber and i am wondering where i find the shipping supplies coupon? would it appear on the website or would i recieve an email? Thanks

US de minimis - big changes possible?

https://www.whitehouse.gov/briefing-room/statements-releases/2024/09/13/fact-sheet-biden-harris-administration-announces-new-actions-to-protect-american-consumers-workers-and-businesses-by-cracking-down-on-de-minimis-shipments-with-unsafe-unfairly-tr...

Package sent to USA now stuck in US Customs since March 6th

Hello,I sent a package using Tracked Packet to the USA mailed on March 4th, USPS tracking shows it arrived in NY USPS facility on March 5th at 9:43 pm and then into customs but has been there ever since. I am tracking the package on USPS site but has...

Uline Coupon Code For Free Shipping When You Spend $500 (Expires Sept. 29)

The code is SP653CA I assume this is a general code, and not a one time use code. I figure this might save someone a substantial amount since shipping on a Uline order of that size is usually in the $100 range. Granted, you need to be the type of sel...

Cannot connect Facebook to eBay account

This message appears when I try to link my account. I inquired 3 times with eBay customer rep, but they all say we will make a note on your account blah blah and now it's a Facebook issue apparently so I got to contact Facebook. Where to even start w...

Beware of Ebays global shipping

This was the first and last time that Ill have used ebays global shipping program. Someone in Florida purcahsed an iPhone from me and I sent it from Canada through ebays global shipping instead of me manually adding tracking and buying through Canada...

Ebay collecting tax on used personal items.

I have been wondering and taken a simple look into sales tax on purchased items.Upon looking up for information on this subject. I come across that it says that if an item is PERSONAL ITEM and sold that no tax should have to be paid by the buyer, unl...

Resolved! Ebay is really into making it hard to find and read seller feedback

Gone are the days when one click and you could find the nice little chart showing feedback in the last 12 months, how many negs, neutrals etc. Now it takes mujtltiple clicks and, with the latest wrinkle, the little chart is gone altogether. If you wa...

Resolved! buy-it-now listings vs auction-style listings

Hi everyone, I am a new seller. I am not sure which way is more expensive. Let's say that you have sold your item for $100 through a buy-it-now listing or an auction. (1) Will ebay charge you more if you sell your item by auction than by buy-it-now p...

Can I reuse the uploaded image in my Listing via HTML ?

New to HTML, new to taking eBay Listing seriously. I understand uploading high-quality photos is best for your listing. If I want to further explain this or that image, I wanted to Thumbnail on left, details on right in point form and if the Viewer c...

Setting up shipping policies

How do you create a combined shipping policy on calculated rate for domestic and international orders on eBay Canada?Or how to set it up to offer a discount on shipping if they buy more than one item from you?

IOSS information required for UK or EU shipments from Canada (not using eBay's shipping program)

Hi everyone, I am scratching my head about how to use IOSS for shipping eBay items... eBay informed me this week that I need to add IOSS information to the shipping information I provide to my courier for each UK/EU shipment. The next day, as it happ...

Air Canada Lockout/Strike to effect shipping to US and abroad?

Many of the packages we ship outside of Canada go aboard Air Canada flights. With the pending lockout/strike, transit times could be severly effected. Strange i have heard very little about this from CP or Ebay.

eBay promotion automated for seller without their permission

Hello, I noticed that eBay promoted our products for coupon without asking seller's permission. We lost money after the promotion coupon. How can I contact ebay to remove our prodcut lists from the promotion coupon?

Ebay descriptions

I'm new to selling on ebay and although i'm filling in all the boxes and photos load okay, my descriptions are nowhere to be seen? Can anyone help out there?

Change in cancellation request option

There is an announcement on both .com and .ca that effective Aug. 28, there will be a change in cancellation requests. It sounds like buyers will be able to send a cancel request if an item hasn't been marked as shipped. The seller has 3 days to acce...

Anyone having trouble generating a shipping label?

I am getting an error message "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct." It started on Monday and I still can't place a shipping label order for every s...

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Resolved! How to deal with impatient buyers?

Hi everyone, I am a new ebay seller. I will start selling either next week or the week after. A friend of my friend used to sell things on ebay. He quit six years ago. He told me that he always provided his buyers with tracking information. But some ...