Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

eBay shipping labels and RTS fees?

Hey folks, I searched and found nothing so looking to see if anyone has had this come up yet or if I'm the first: I had a US customer request a return, but instead of mailing it back he wrote 'Return To Sender' all over the package and dropped it bac...

eBay: How about seller protection during Canada Post website issues?

Canada Post's mailing labels have been unavailable since June 30 and remain unvailable as of July 3 (a.m.) eBay's response? Marking SHIPPING OVERDUE on items that can't be shipped without a mailing label. No statement on seller protection for late sh...

Chit Chat has widened availability!

Got an email today letting me (and probably thousands of others) know that ChitChat has partnered with Purolator to open new drop off points!One is less than a kilometer from my house, next door to my hairdresser.And the prices look good so far. this...

Canada Post Tracked Packet USA

anyone have trouble printing a Canada Post Tracked Packet USA label ? Buyer choose this option and when i try to print the label, the Canada Post Tracked Packet USA option is not available whatever the dimension or weight i choose.

Labels not charged to me since July 1st

I have not been charged for any labels since July 1st. I use Canada Post and I know they have had some problems recently. I would like to pay for all these labels I've purchased before Tuesday's payout.Anyone have this problem?Thanks

eBay's discounted Canada Post shipping rates gone??

Hi there, I'm kind of freaking out here, what happened with the seller discount rates for Canada Post?? It was bad enough we were not able to access the shipping labels since Monday, and it's back now but the rates are set to the regular Canada Post ...

You are close to carrier limits.

Have the rare sale where I have to pack/ship a box larger than the usual 4 x 4 x 4 (in) I normally do. These are the dimensions I entered. Minimum 14 x 9 x 0.1cm. Maximum weight 2kg, length 60cm and sum of three dimensions 90cm This is the message I ...

Exclusions from de minimis: any/all FDA regulated items

Link here: https://www.ghy.com/trade-compliance/pga-filing-exemption-ends-for-some-de-minimis-fda-products-effective-july-9/No cosmetics, dinner ware including utensils, and any device emitting radiation (microwaves, TVs. CD players, etc)Effective as...

Court approves class-action lawsuit against Canada Post

I wonder if this will be the final straw for CP: Court approves class-action lawsuit against Canada Post alleging illegal 'drip pricing' on shipping

AGAIN !!! All Canada Post USA Service are Temporarily unavailable

It seems all eBay Canada Post USA shipping labels are still down this morning, I went to the Canada Post website and I am able to create any label for the USA, so the problem is on eBay, is anyone else having problems ?

eBay July Announcement

I happened to be on the dot com discussion board and spotted this for July. More details:What you need to knowTracking your sales is crucial for seller protection, enhancing buyer confidence, and improving overall business performance. It helps you a...

Manual CP customs forms creators, fix for errors after clicking Review Customs Form

I see this is happening again today. A big error message comes up after clicking the "Review Customs Form" button. You do not have to recreate it, simply hit the chrome (browser) "refresh" button and it comes up after that. This isn't a new bug, it's...

Its not only late label charges, sometimes refunds are fixed up later too!

Today I happened to notice a promoted fees refund from an earlier sale. It's a jumbo 34c but hey it's a plus so one can't complain. I looked into what it was from, it was a result of a partial refund I did for a sale back in February this year.... th...

eliminate followers

have a follower need to get rid off, extremly rude

Cost of Shipping Label at CND Site to US Buyer has increased Three Times. Is It Glitch?

Hi Guys,Since Jul 2, Cost of Shipping Label at CND Site to US Buyer has jumped almost $7 to $21 even for simple letter mail. The same problem exists at different stores. However, for Canadian buyers, it is perfectly same as before.Is it a Glitch or s...

Offering discount shipping on multiple purchases

I've been trying for days to set up discounted shipping when a buyer buys multiple items in a single order. I want to fix a $2.95 flat rate plus 25 cents for each additional card. I simply cannot do it and cannot find a solution anywhere here. I had ...

Issue buying Canada Post Tracked Packet USA shipping label

I am trying to purchase and print a shipping label through Canada Post for a Tracked Package to USA. I entered the same dimensions and weight as previous items I have shipped, but I now get an error "Sorry, we were not able to generate the label. Ple...

Have had 2 cancellations in a row tonight

I have been selling on eBay for over 23 years & rarely ever had a cancellation. Tonight I have had 2 in a row. One put the reason as Ordered By Mistake (even though they accepted my offer) & another said Found A Better Price. Has eBay changed their p...

New INAD Scam. Refund without a return?! - How to proceed?

A modest priced item was sold April 28th, posted with tracking the same day, arrived on May 3rd. On May 27th Buyer Opened a dispute with their financial institution "did not recognize the transaction."June 7th Dispute closed in our favour as it is co...

Any update or prediction on canada post situation?

The last update was about postal workers voting whether they accept the offer or not, but ever since there's no any update on the matter. What is going to happen? Or what do you think will happen? Can anyone share you any thoughts?

Making an offer and combined shipping not working on items

Making and offer and combined shipping not working. Over the past few weeks I have had several (4) people who had watched items, I sent them an offer and in order to purchase they had to pay for each one seperately. They tried to put into the cart wi...

WWYD when someone ask for a 80% discount and then begs, pretty please?

WWYD when someone ask for a 80% discount and then begs, pretty please? Of course I blocked them and have not responded to them. Should I just ignore them? I am not willing to negotiate with them.

Resolved! Canada Post shipping down?

Hello everyone. Ive stumble on an issue of shipping ive never seen before.Package sold has found a home in Finland from Canada.Package . Canada Post small item tracked international.Seller level 4.140g 18cm x 23cm x 3cmCustoms is filled out.Service u...

CanadaPost option for sales made through ebay.com is still not available

I sell on both ebay.com and ebay.caI use ebay.ca for printing labels from both stores.The Canada Post option is now available for sales made on ebay.ca, but still not available for sales made through ebay.comIs this something eBay developers missed?T...

To anyone not seeing the correct rates in eBay Labels

If you are still having problems generating labels with the correct rating (eBay Canada), you may want to try restarting your browser. That did the trick for me.

So how is someone supposed to enter HTS and CoO codes when using the CP online customs form?

And where does one even look up the codes? Every Tom, Dick and Harry sending something to the US has to enter these codes that they have never even heard of.

Anyone having trouble generating a shipping label?

I am getting an error message "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct." It started on Monday and I still can't place a shipping label order for every s...