Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Did this packge clear customs yet?

This is my first Tracked Packet to the US (with $95 UK made goods and one $5 China made coin declared as China 5 Yuan 2023). I'm not sure what I'm supposed to see when it's out of customs and at the USPS facility. C.

I just noticed at least on .ca that you can screen COO, that is great, not sure about .com

I just noticed at least on .ca that you can screen COO, that is great, not sure about .com. Checked .com and it didn't show and then when I went back to .ca it didn't show either. I think that they are working on showing it. I know you can filter it ...

Ebay uses image AI to validate category?

I try to post a laptop together WITH a docking station in laptops category. EBay is blocking me saying that I am trying to list an accessory for laptop and it should go to Laptop accessories becsause or I need to mention Bundle in the title. I have n...

You know what would really help me and others.

If somewhere on the search listings it showed COO not only the country it is coming from. I know you can find that information by looking at the individual listing, but it would be good, to show that up front. 50% of my listings are made in the US wh...

Resolved! Selling to Switzerland or Noway

Neither are part of the EU, so are there any specific requirements to sell from Canada to those 2 countries? Will buyers from there have to pay duty or tariffs? Trying to figure future options.

Canada Post Tracking is Down

Yup. I wonder if this is why the tracking updates of items getting into US Customs are not updating.

eBay's Post about US Import Rules

Maybe everyone has saw this already but I noticed it posted at top of Board here: seller_news_teamCommunity Member(0feedbacks) View listingsOptions ‎08-06-2025 10:01 AMMost-recent updatesWe’re closely monitoring how the new US import requirements aff...

Sales Tax on used items sold with in Canada

I dont know if this subjet has been discussed before or even chalenged.Today i talked to an Ebay Rep at the Toronto Expo Show although they were from the USA was told that with in Ebay account if your account is not a business and you list items as u...

ANYONE STILL HAVING PROBLEMS WITH ISC CHICAGO?

I'm still having problems with ISC Chicago and recieving scans after the package clears customs. One package spent 9 days in customs and has not recieved a another scan since. I even opened a claim with Canada Post last Saturday (see below)... Sat, J...

Is there anyway that I can put my items on .com on time away and leave my .ca items active?

Is there anyway that I can put my items on .com on time away and leave my .ca items active? I just tried to only put my .com items on time away to see if it would affect .ca and it affected both. I need to do that pending me moving over the made in C...

Resolved! eBay label problem with Israel

Hello all, I just had an order from Israel. The customer was able to buy the item and pay. They used International Tracked Package. When I go to buy the label on eBay label for Israel, there is no options at all. the only one is Fedex and is greyed o...

For anyone needing to confirm pkg measurements when they don't display

If you ever need to confirm your measurements for a label (when double billing magically happens for unknown reasons), you can use the US link to eBay labels to confirm. https://www.ebay.com/ship/labels/seller-hub In a normal world the 25 cm would be...

"No services available" to get a label for international shipping since Aug 2!

I sold something Aug 2, but haven't been able to get a Canada Post label through eBay. It says "No services available". https://www.canadapost-postescanada.ca/cpc/en/commercial/service-and-systems-alerts.page Says "We're doing some maintenance right ...

Listings with Mixed Country of Origins

Has anyone come up with a creative or easy workaround in situations for creating a listing with different countries of origins? Unfortunately with mixed lots this happens often. It would be a very good guess there are current listings that fall in th...

eBay shipping label printed with unreadable address

I just got my very first Taiwan buyer who provided their address in Taiwanese characters. The address did not show up correctly at all on the label (see bottom where there are all the ¿¿¿...)Would ebay still let me cancel the order with "problem with...

The problems with returns to Canada from U.S. with Ebay

1. Most of the customers won't or can't provide a paypal address which would make it easy to refund shipping back. Since Ebay stopped allowing deposits of funds in paypal, fewer buyers have paypal accounts anyway.2. If you follow Ebay and generate a ...

Anyone else's sales to the US fall off a cliff after the Jul 30 Tariff announcement?

I'm specifying "sales to the US" because I actually have had some sales (non-US... one is UAE, the others are in various parts of Canada). On my dot com store which is marketed to US buyers it's been crickets mostly for two days. (There were a few ba...

China items shipped tracked packet with Canada Post

I can't find the thread where people were reporting their shipments through Canada Post tracked packet (with China items, or even items in general to say now long things were taking to clear). Since I can't find the thread and have a small situation ...

Stallion Express - Problem adding products (with manufacturer info for future DDP shipments)

So I'm trying to add the Royal Canadian Mint as a manufacturer for an item I'm selling and it's giving me "Manufacturer not found". It's the manufacturer of the product and I double checked the address on Google, so why is not not allowing me to add ...

shipping a gold coin to US?

Hi, I am looking at listing a gold coin (worth less than $400 Canadian) and offering shipping to US and Canada. I believe bullion is exempt from tarrifs or duty when being imported into US. How should I ship it to US? It looks like canada post doesn'...

Canadian seller, default item shipping location seems to be US

Hi, I'm a Canadian seller and whenever I list something the default domestic location is US and international shipping is Canada whether I list on Ebay.com or Ebay.ca. My item shipping location is Canada in settings. I've been an ebay seller since 19...

I need two shipping labels, one for item A, another for item B. They have to be shipped separately.

eBay assumes that the two items I sold to a buyer can be shipped in one package. But in fact the two items can not be shipped in one package, because the bigger and very heavy item will damage the other thin and fragile item. Because the buyer order ...

In my lobby I found this, the buyer is going to be shocked.

In my lobby, fedex left this at the door. The buyer never left the buzzer number so fedex just left the note on the front door. What I noticed was the import duties of $481.55, yikes. I sure won't be ordering anything outside of Canada.

Canada Post Workers Reject Last Offer in Vote

https://www.cbc.ca/news/politics/canada-post-contract-1.7599920

What happens if the majority of the postal workers reject the proposal on Aug 1?

Will there be full time stirke as a follow up? If so, roughly when will they start the strike? Or will they drag the negotiations till the Christmas season, and do the strike right before Christmas again? P.S. I know there's another thread for the sa...

eBay International Shipping program question

Hi all, looking for some clarity on the EIS program. I have read conflicting information online, as a Canadian eBay seller on eBay.ca, if I opt to enable shipping to some international countries (outside of US) will I have the option to use EIS and s...

Using Lettermail for International Shipments

This has come up in other threads, and always turns into a huge argument. I'm not here to debate whether or not you're allowed to ship this way, just want to discuss with people who do ship goods as lettermail. I had an interesting experience at the ...

Resolved! De Minimis exemption and Tariffs

De iMinimis and / or Tariffs I have had my shop in "Time Away Mode" for a while; but, I am wanting to get back to selling. I believe the De Minimis rule is still in effect for Non Chinese etc. goods. At least for Canadian & US goods - going to the US...

De Minimis Exception to end on August 29

DELETED. There's another thread for this. I missed it. Go There, sorry.

Resolved! Item Being Returned To Us Due To Address Issue, What are our Options?

We sold a game within Canada and it made it to the nearest post office to their address before being sent back to us saying "recipient not located at address provided". The buyer is asking why this is happening and insists the address is correct. If ...