Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Boxing day sales ideas/plans

So I'm mulling over what I'm gonna do for my boxing week plans.I don't have a store so I can't just apply discounts.I was thinking of buy one get one half off or for my underperforming items bundle them together to sell as one lot, especially for ite...

hacked account not being shut down by ebay

how do these accounts stay up for so long without anything being done .. this is all being done by the same user .. BRAND NEW Nintendo Switch Console 32GB Red Joy Cons & Super Mario Odyssey BUNDLE - 143 $ .. 60 sold in 1 hour . 100 + since listing cr...

Resolved! Frustrated with underpaid shipping

I keep getting messages to say I owe for underpaid shipping. I mailed 2 packages last week, I measured very carefully and then add a cm to each measurement and added 10 grams to the weights, and both have come back with underpaid postage. I am wonder...

Seller hubs are down???

Can't get on either .CA or .COM Have cleared cache already..... no change.... Am on Windows 10 using Chrome. Was getting this for a while:We ran into a problem, but we're working on it. Please try later. Hmm of course now it just came up, mostly, som...

Issues with invoices.

I am a new seller and am getting the most annoying run around from the pre-written ebay help guide about invoices.Constantly asking me to click links that don't exist with no workaround.There is no "Actions" drop down menu beside ANY of my sold items...

How to View Watchers for One Store Category Only

Prior to last change made by eBay I could view the number of watchers I had for any store category I chose to view. Now I can't find that option. Is there still a way to view watchers for one category at a time only?

Combined Shipping Invoices - Missing Choice Of Email Address For Payment

I used to be able to choose which Paypal account I wanted for receiving payment,but lately I have noticed this option missing from my combined invoices that I send to my customers who are purchasing multiple items at once.It used to be a check box an...

the tracking for a package I sent out hasn’t updated in 12 days

I sold a funko pop and shipped it on November 27 to Mexico. I’ve been checking the tracking daily and it hasn’t updated in 12 days. According to the tracking it made it to Mexico. I messaged the buyer and asked them if they received it yet and they s...

No Sold Messages from eBay tonight

Gremlins at work.Halfway through the evening, my Seller Hub hiccuped and showed ‘unavailable’ for all stats under Orders and ‘zero’ for Active Listings.Coincidentally, I’m missing Sold notices for items that have been bought and paid. Maybe only duri...

Resolved! Ebay Shipping Supply Store...does it still exist?

Try to redeem my coupon but I can not find the store.ebayshippingsuppliescanada is a dead link and the USA counterpart has no inventory.If anyone know how to reach the store please provide a link.Thanks Community

Resolved! Vacation settings and out of office reply.

So set up my vacation settings, changed my handling time to 15 days and also set up out of office response. I'll be gone 16 calendar days, I might get a chance to change it to 7 days, mid way through my trip, but leaving it at 15 is OK for me. My vac...

We want to hear from you—Canada Post labour disruptions

Hi all, With Canada Post rotating strikes continuing for the third week with no indication of a resolution between Canada Post and CUPW, the eBay Canada team are looking to hear from Canadian sellers about the impact of the strikes on their business....

Resolved! Message about delay on Canada Post

I just checked the tracking on an expedited package and I got this message "Delivery may be delayed due to labour disruption". I thought the disruption was over.

Canada Post Shipping Rates are Changing

It looks like there have been rate increases planned for Canada Post. Can anyone confirm the claim of $12 per item for Oversize, and is this in reference to Oversize letter?If that's the case it would be a jump from $3.33 to $12 stopping nowhere in b...

What?? I got a return request for something that hasn't even been shipped yet???

This is very confusing, I got a return request moments ago for an item that hasn't even been shipped yet. (the reason is a changed mind reason). I'm surprised that is even possible to open a return request for something not shipped, it should send th...

Seller Hub

Any one know how its going to be possible to avoid eBay seller hub when eBay force it on sellers on July the 2nd against their wishes. Like every seller I know I have been wasting time on eBay trying to avoid and getting back to My eBay:All Selling

Combined shipping

How do you do combined shipping ?

Items not showing on ebay.com

A couple of items I listed last night don't show up in searches on ebay.com or when "See Other Items" is selected. Nor, oddly, does one listed last Sunday that until now has been OK. Of course, this would be the one that for me is a big sale. The sea...

Sales Tax Not Displayed Properly On Printable "Invoice/Packing Slip"

I presume everyone has this problem but since eBay doesn't have an email address and describing it to someone in a call center over the phone would be brutal I'm dropping it here in hopes it gets some attention. The sales tax is not properly displaye...

What would you do if you think that you screwed up but are not sure?

This concerns Time Life Christmas CD's that I sold. The one that was made in 1987, has 45 songs was sold for $25.49 and the one from 2001 has only 24 songs and sold for $9.34 A buyer had emailed me that she had purchased 2 of the same CD $9.34 but on...

Question About USPS First Class International (FCI) Shipping

For USPS shipping it used to be true that when Americans bought an FCI label on line that the service came with delivery confirmation, but when buying at the counter these labels were not stamped upon delivery. Now it seems to me that all FCI labels ...

Resolved! Shipping watches with button cell installed to USA

I'm trying to find info on the updated requirements of sending small devices like a watch, that has a single button cell to the US.Given that rules are being enforced, I want to try and get clarity on the issue and I am having a hard time finding inf...

Adding Items To An Existing Sale Markdown

Has anyone figured out how to add items to an existing Sale Markdown? When I try to edit & add a new item, an error comes up stating you have to have a Store to do the promotion, which I obviously have. I asked Tyler about this awhile ago & have neve...

Resolved! Post Office Refused US Lettermail that's not letters

So the title sorta sums it up. I had two packages going to the US, small enough to go letter mail rates and the guy feels the packages and says is it letter mail? I say no, then he says you have to send parcel. So I fill out the custom forms and send...

Resolved! Wow 500 Listings Free Today Dec 10 2018

Ask and you receivedAny one else get email with 500 FREE Listings in any format except 1-3 days started this morning 12am and good until the 18thI thought would of received offer sooner as it does not give enough time for xmas delivery. But I always ...

Round-up of the main shipping options and their deadlines for Christmas delivery

https://globalnews.ca/news/4681453/canada-post-strike-holiday-deliveries/

ebay only protects buyers and that's ebay's official policy.

This probably is quiet old information for many but this just happened to me today for the first time. The purpose of sharing this information is because it's simply confirmed information with an ebay agent. There's no any doubt on this and it will h...

15% off toys today....

@momcqueen

Free Shipping Labels Acquired During October Promotion

There was some question as to how long the tracking number would be valid if these labels were not used for several weeks or months. I wondered the same thing ... I knew the label would still be valid but I wasn't sure about the tracking number. As a...

Resolved! Is it Possible to Reverse an Accepted Return and do a Partial Refund Instead?

I accepted a return but then the buyer and I negotiated a partial refund after I'd already started the process. Is there a way to send a partial refund once you've already accepted the return and close the case once it's been set into motion?