Seller Central

Spring seller updates on .com are out

Here is the link to the spring seller updates from .com. Everything should be read very carefully! https://community.ebay.com/t5/Announcements/bg-p/Announcements

Seller protection????

The reason I stopped selling on ebay after being a top rated seller for 7 yrs was because of NO SELLER PROTECTION. I was given bad info, time and time again. This dragged a problem on for months. The buyer could DO NO WRONG even when she did. It was ...

Potential Buyer sends confusing Message

I had a strange message from a potential buyer this weekend. She messaged and said she "would like to bid on your items but it say that you do not have a linked paypal account can you tell me how to go about bidding". I did message her bank & asked h...

Spring Store Fees Update. The Fun Just Never Ends

"There is no change to Premium and Anchor Store subscriptions on eBay.com, and no change for any Store subscription level on eBay.ca. When the new Store subscriptions are introduced on eBay.ca later in 2018, there may be an associated fee update at t...

FVF credits not taxed? Why?

I analysed very carefully the last invoice I got from eBay... the FVF are taxed, the store fee is taxed, but the credit on FVF is not... why? It should be taxed like everything else!

Resolved! Feedback, so how does this happen

Buyer with 0 feedback sends me a best offer which I accept, does not pay and did not hear from them. Cancelled the transaction as a buyer request, in hindsight should have filed a Unpaid Item. Anyhow a month later I receive positive feedback but with...

Do you have "seller insurance"?

Hey guys! I'm a bit concerned I may be overlooking a risk of selling online - especially since I sell a lot in the US. Do you guys have commercial / seller insurance? I am currently in the process of shopping for it but it's ridiculously expensive. I...

Sales for February: nosedive. Cause: Product-Based Search Results?

Time for a gripe. My sales have plummeted this month and suddenly as opposed to being slow from the start. Given that it's a 'short' month with only 28 days, I'm sitting at 55 per cent of my normal sales dollar volumes on Feb. 26. Sales were steady a...

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Can I pay my final value fees with a pre-paid gift card if it's a visa or mastercard?

I Will only be selling Locally from time to time since I have 50 free listings, at the beginning to avoid most of the fees. But the final value fees. Can I pay them with a prepaid gift card does anyone know? Thanks. And sorry for any punctuation and ...

Creating more business!!

Just spit-balling here!! How about the "option" for sellers to email watchers to find out what would be required to complete a potential sale? Hey, just a thought. Please don't shoot the messenger!!! It's all about the art of the negotiation!!! -CM

First time seller here. Have a few questions.

I have never sold anything on ebay before. I created my listing and set it to run for 7 days. We are down to the last 12 hours and im finding it very addictive to watch. Im selling my husbands old cell phone first and we have had over 790 views as of...

Resolved! First time seller, how to ship?

Hello!I am trying to get the item in my listing shipped but the highest bidder for my auction is located in Russia. I'm shipping my item with Canada Post with my international shipping option ticked off on my listing as "Canada Post Tracked Packet - ...

Buyer From Australia Wants To Return Item - Buyers Remorse

I have a buyer from Australia wanting to return a necklace because his wife doesn't want it now. Buyer asked me lots of questions before about what kind of stone it was? Told him honestly that I didn't know for sure, that it may be coral or some othe...

The estimated date to be received is going to be the death of me.

I got another email from someone in Sweden, where is my CD sent Feb 13. Now the estimated delivery date is Feb 19 to Mar 5/18 but still that is not long enough when you use economy shipping on .com. I told him to wait 2 more weeks and I told him if h...

Resolved! New buyers incomplete address

How soon can I make "second chance offer? Winning bidder (she is brand new to ebay) paid promptly. I went to the PO to ship, PO clerk said address is incomplete. I have messaged buyer twice through ebay system, asking for the whole address She has no...

Resolved! Buyer stated package not delivered, I refunded. Now see through tracking item was delivered after

So I sold a $40 item to a US buyer and used Tracked Package. The contact me stating they have not gotten the item and tracking states that notification was left with details of where buyer could pick it up. They said they did not get that. I asked th...

"Above Standard", member since 2007, why are payments suddenly being held?

Does anyone have any idea why Ebay would suddenly decide to hold my payments? I am not a new seller - sold some items 2 weeks ago and received funds instantly, but an auction that sold today has its money being held. It doesn't even tell me how long ...

Shipping

Hey guys so im trying to figure out the best methods for shipping small items like a video game or in this case specifically a CD Walkman I've definitely not mastered the art of shipping small items i have a great third party shipping service that i ...

Buyer claims he received an empty box - refused it - eBay closed request in my favor - small court

Hey guys! I'm not to sure what to do here. Here's what happened. A buyer opened an item not received case claiming he didn't receive an item he bought 3 weeks ago. I have tracking showing the item was refused and returned to my fulfillment center. Si...

Resolved! Package size and weight for flat rate shipping

Hello All:Moving some items to dot com and using a flat rate for both US and Canada, so does one have to spend the time when listing to enter the package dimensions and weight?. Cheers

Bidder retracted bid saying I revised listing as reason, but I did not revise

Is there a way to argue this or is it even worth it? I did not revise the listing, which I couldn’t do after it was bid on even if I had wanted to. I feel it reflects badly on me, when I did nothing wrong and did not do what they claim I did.

Resolved! Detailed seller ratings reports

I know these are not counted anymore regarding a seller's performance, but I used to be able to make reports on these... where have they gone? I don't see the link anymore

About Shipping to Chile

Does anyone here have experience with shipping to Chile? I noticed that Insurepost does insure Chile so it can't be that bad. Or is it?

Item arrived after filing a ticket with Canada Post

Hi all,What do I do if I sold a jacket (~100CAD) which was deemed LOST until it showed up on the buyer's doorstep, after refunding the buyer AND receiving a full compensation from Canada Post service ticket? The buyer has offered to pay me back, so d...

Resolved! Seller's "See Other items" not showing

So after a prolonged break,I decided to give ebay a whirl again..but just noticed something.Viewing an item on .ca,people cannot see my other items..is this because I list on the .com site.Do we have to pay for that visibility?Just never noticed this...

Horizontal Scrolling

What's the easiest way to get rid of the Horizontal Scrolling Error when creating a listing? I make my listings on a PC and look fine when I display. Have no personal requirement to have a Smart Phone so unable to view in that format. -CM

Has anyone else received an email asking for confirmation of an existing account?

When I logged in a couple of days ago, there was a pop up asking for confirmation of my email address on this account that I have had since September, 2017. I ignored it because I've been getting my emails from eBay with no problems and there have be...

Resolved! Buyer HAS PAID - WANTS SHIPMENT DELAYED 7 Weeks - Should I Mark Shipped ?

Hello - My buyer paid for 2 items Feb. 4th. From the beginning, he knew he was travelling and asked for us to hold shipment til the end of February. Now he has unfortunately broke his wrist and won't be returning home til after March 15th.... Is E-ba...

Ah, shipping to Italy. Without tracking, my hair would have fallen out

To preface my rant of the day, please don't allow this topic to dissuade you from shipping to Italy. Italian buyers are lovely. My beef is with the miscommunication between Canada Post tracking and PosteItaliane tracking. Talk about your 'lost in tra...

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How do I handle a return from USA if I sell on .com?

I have not had a return in a long time. I may be about to have one. I sell on .com so what happens? The buyer says the radio does not work so I assume I am responsible for the return. Does the buyer send it back and I refund him the purchase price an...