Seller Central

Resolved! Buyer stated package not delivered, I refunded. Now see through tracking item was delivered after

So I sold a $40 item to a US buyer and used Tracked Package. The contact me stating they have not gotten the item and tracking states that notification was left with details of where buyer could pick it up. They said they did not get that. I asked th...

"Above Standard", member since 2007, why are payments suddenly being held?

Does anyone have any idea why Ebay would suddenly decide to hold my payments? I am not a new seller - sold some items 2 weeks ago and received funds instantly, but an auction that sold today has its money being held. It doesn't even tell me how long ...

Shipping

Hey guys so im trying to figure out the best methods for shipping small items like a video game or in this case specifically a CD Walkman I've definitely not mastered the art of shipping small items i have a great third party shipping service that i ...

Buyer claims he received an empty box - refused it - eBay closed request in my favor - small court

Hey guys! I'm not to sure what to do here. Here's what happened. A buyer opened an item not received case claiming he didn't receive an item he bought 3 weeks ago. I have tracking showing the item was refused and returned to my fulfillment center. Si...

Resolved! Package size and weight for flat rate shipping

Hello All:Moving some items to dot com and using a flat rate for both US and Canada, so does one have to spend the time when listing to enter the package dimensions and weight?. Cheers

Bidder retracted bid saying I revised listing as reason, but I did not revise

Is there a way to argue this or is it even worth it? I did not revise the listing, which I couldn’t do after it was bid on even if I had wanted to. I feel it reflects badly on me, when I did nothing wrong and did not do what they claim I did.

Resolved! Detailed seller ratings reports

I know these are not counted anymore regarding a seller's performance, but I used to be able to make reports on these... where have they gone? I don't see the link anymore

About Shipping to Chile

Does anyone here have experience with shipping to Chile? I noticed that Insurepost does insure Chile so it can't be that bad. Or is it?

Item arrived after filing a ticket with Canada Post

Hi all,What do I do if I sold a jacket (~100CAD) which was deemed LOST until it showed up on the buyer's doorstep, after refunding the buyer AND receiving a full compensation from Canada Post service ticket? The buyer has offered to pay me back, so d...

Resolved! Seller's "See Other items" not showing

So after a prolonged break,I decided to give ebay a whirl again..but just noticed something.Viewing an item on .ca,people cannot see my other items..is this because I list on the .com site.Do we have to pay for that visibility?Just never noticed this...

Horizontal Scrolling

What's the easiest way to get rid of the Horizontal Scrolling Error when creating a listing? I make my listings on a PC and look fine when I display. Have no personal requirement to have a Smart Phone so unable to view in that format. -CM

Has anyone else received an email asking for confirmation of an existing account?

When I logged in a couple of days ago, there was a pop up asking for confirmation of my email address on this account that I have had since September, 2017. I ignored it because I've been getting my emails from eBay with no problems and there have be...

Resolved! Buyer HAS PAID - WANTS SHIPMENT DELAYED 7 Weeks - Should I Mark Shipped ?

Hello - My buyer paid for 2 items Feb. 4th. From the beginning, he knew he was travelling and asked for us to hold shipment til the end of February. Now he has unfortunately broke his wrist and won't be returning home til after March 15th.... Is E-ba...

Ah, shipping to Italy. Without tracking, my hair would have fallen out

To preface my rant of the day, please don't allow this topic to dissuade you from shipping to Italy. Italian buyers are lovely. My beef is with the miscommunication between Canada Post tracking and PosteItaliane tracking. Talk about your 'lost in tra...

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How do I handle a return from USA if I sell on .com?

I have not had a return in a long time. I may be about to have one. I sell on .com so what happens? The buyer says the radio does not work so I assume I am responsible for the return. Does the buyer send it back and I refund him the purchase price an...

New Seller - Terms of Service Help

Hello again, just wanted to get other people's thoughts on my terms of service: --- BIDDING INFORMATIONUS and Canada only. Bidders with 20+ feedback only.PAYMENT INFORMATIONPaypal only. Please make payment within 3 days of winning the auction. SHIPPI...

Shipping Costs Ridiculous

I had 2 fur brushes for sale last week both free shipping worldwide not 1 single excluded country ( am I supposed to exclude any btw?) . One was sold to Victoria , One was sold to Quebec. I live in Vancouver, BC. The Victoria one shipping cost was 9 ...

Summary page frozen

Has anyone had any issues with the summary page? Mine has been frozen all day. Not knowing if anyone is looking, or whats about to expire. Where visit counter should be, there is a line, timer works on and off. I work on a desktop, so this is frustra...

'Group Similar Listings' So when did this start on ebay.com?

Being a loyal and border-respecting Canadian seller, I don't often find myself on ebay.com but when I do, I tend to back out quickly because everything is weird and icky. Like 'Group Similar Listings'? When did this start? Can we trust the data that ...

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Resolved! are canadian ebay sales on ebay.com considered to be foreign income ?

Long story short; instead of adding my ebay net profit (loss) for 2016 in the form T2125 like all the previous years I've added it to the line 130 "Other income". Looks like CRA doesn't like it and they've sent me an additional questionnaire about th...

Resolved! A different notification message

I just got a message from eBay about a confirmation sale. They usually say "Your eBay item sold", this message had a rectangular box at the begining, and then a message "Sale confirmation". Is this a new way of the messaging? I checked Paypal and the...

Resolved! A promotion I might be able to use.

http://pages.ebay.ca/promo/LCP/2017/ZIF1000.html One thousand free listings for Fixed Price.Invitation only. Should I wear my formal gown? How about the tiara?

If i give a partial refund for postage is my top seller rating affected?

If i give a partial refund for postage is my top seller rating affected? My buyer paid double postage and i want to refund him.

You never know when you'll need your own advice again!

Got a negative this morning, it's been so long, more than a couple years I think, somehow since the last time I needed one, I cleaned up (aka deleted) my "neutrals/negatives responses" form letters out of my email, couldn't find them anywhere! Then I...

emails from fake buyers

Recently received two emails. Neither was from a verified buyer. The first things to do is .... Do Not Click on anything in the email... Check the email's correctness!!! Clicking on anything in the email will give the sender a link to your informatio...

Tracked Packet International question

How to offer tracked packet international only to the countries where tracked packet is offered?If I choose tracked packet international and check the box for worldwide shipping will it only be offered to countries where tracked packet is offered?I k...

Speculation: 'eBay May Wrest Control of Prices from Sellers'

I read a story about a month ago the suggested ebay as a corporation subsidizes those great deals from their select chosen-one sellers as part of Ebay Deals which is how the sellers can afford to sell their frying pans for 70 per cent off retail. (Li...

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ebay case dispute and evidence.. sellers are not protected

So I have been a member for a while now.. I usually use ebay as a buying platform but once in a while I sell cell phones which I buy.. Recently, I sold a phone to an individual gave him a little discount and he received the phone, verified etc. Long ...

New Seller - Shipping Help

I would like to start selling some of my trading card collection (to US/Canada only) at ~5 listings a month. To begin with, I will be doing <$50 listings.Canada Post's cheapest estimates I got for a tracked packet:7x5" bubble mailer <2cm height, 75g ...

IT LOOKS LIKE THE ITEM PAGE WATCHERS ARE BACK!

It looks like the watchers are back on the listing page but only on items that have five watchers or more. The items with less then five watchers are still missing.....