Seller Central

Customer tried to pull a quick one

Firstly, I am a seller and a buyer on ebay, and although this isnt in the rules nor is it policy. its more so just etiquette, i believe if there are issues from either parties for sales, they should try contact each other before instantly trying to c...

How does shipping get paid?

So I sold my first item through eBay and I had the buyer pay shipping since the item is pretty hefty, 717g. I saw that I can print the shipping label and I did. My funds for the sale are currently on hold. I saw $62 and some change were deducted from...

Promoting items

A little heads up one and all. The tool/interface for creating promotions has just changed. Saw a post about it on dot com. It definitely has!!!! Tread with care!!!! -Lotz

FedEx overbilling.

Hey there,Anyone else a little miffed, or incredibly disappointed and frustrated, at being overbilled by FedEx then having to repeatedly contact ebay customer service to try and get some kind of refund ? I was billed $193.92 cad after shipping a viny...

New to selling coins on ebay...any suggestions?

I apologize firstly, if my query is been asked a 1000+ times.I had to retire early(heart issues) and needed to supplement my income,and seeing as I had collected coins for over 40 years...here I am.As I have yet to have any customers, popular e-bay a...

Resolved! Any way to avoid GST/HST for items mailed to me from the US?

I have an uncle in Florida who heard I was selling stuff on eBay, and he asked if I would sell his coin collection on his behalf since he doesn't know anything about computers and eBay. From what I have read, I'll get charged HST/GST on any 'gift' en...

Buyer wants to remove or revise their feedback. How do they do that?

A buyer left me a negative but it was not for my item. When I asked them to please delete or revise it they replied: "Absolutely .. how do i do that .. or can you .. not IT savvy"

Resolved! Customer says item not delivered, tracking says otherwise

I'm a fairly new seller and up until today, everything has been going well. It's definitely a learning curve to get it all right, but I'm okay with that. What happened today is I got a message from Ebay saying one of my sales was reported as not deli...

Tax remittance on two ebay stores

I understand ebay remits taxes on our behalf. So I'm assuming if I have two separate stores, ebay remits taxes separately.Is there a way to combine the two for tax purposes?

eBay.ca vs eBay.com

I've decided to list more now (been here 1.5yrs) and have reached the 250 free listings limit. My choices look to be either open a store or use the free 250 listings on .com. Read through the posts here but most aren't very recent so hoping to get yo...

Anyone sold to Spain recently?

Just wondering if there's anything like Germany’s VerpackG with selling to Spain (or any European countries) at the moment. I got an offer from Spain... Thanks. This is my first sale outside North America in quite a long while!If it's gonna be more w...

I encountered the '737 Error - Please enter a valid postal code' while uploading listings.

Dears,I am encountering an issue when trying to upload listings to eBay. The error message I receive is:"737 Error - Please enter a valid postal code."I have verified the postal code with Canada Post and ensured that it matches the correct format for...

to hose who use UR tracking numbers: Have you noticed they've become much less reliable recently?

In the past several weeks i've noticed that UR tracking numbers, which have been so reliable, have become much less so. Often there are many missed scans, especially in the first half of a package's processing, with the first scan not showing up for ...

6 month review of promoted listings testing

I thought I would share my results over a longer time sample. During this time I tested some products with a higher ad rate but consistently found that sales did not scale with increased ad rates in any meaningful way, the vast majority of sales were...

buyer wants to make instalments

my buyer wants to make instalments. how do I set this up? thanks

First negative....unreasonable buyer

I am just fuming. This buyer opened a claim through eBay stating that the item (a Swarovski item in original box with padding around and double boxed) had arrived broken. She opened the claim without contacting me at all.I accepted the return and tol...

Ebay Labels - Lost Package Claim Canada Post

I need help with a lost package sent Expedited Lite. I've read all the other posts on this topic, which basically confirm the claims process is not clear.Seems like most of you have submitted a claim through Canada Post directly, then got a message t...

New seller wanting to put something up for offers only.

I have a rare vintage or antique Swiss watchmaking kit and I don't know it's value. It may be worth $400 or it may be worth $3000. I'm new to ebay and I was wondering the best way to sell this thing. I'd like to post it for sale and only take offers....

Resolved! eBay Fees

It was a typical chat with eBay on this subject with the same result as most chats that I have had with them - 'very little help and nothing resolved'.So I turn to you - the knowledgable people of the universe - How does eBay arrive at what there fee...

Cash on pick up transations.

For anyone interested here is the info if you are dealing with pick ups and your customer pays cash. If the payment is cash on pickup, then the marketplace (eBay) is not facilitating the payment. They are not required to collect sales tax if they did...

Re: Dead Sales, no views etc Canada

Hi is anyone else having zero sales, zero views etc? I pay a fee for a store subscription and have over 800 listings! I can’t believe I’ve had nothing in days. Help! Anyone!

Canadian Sales D.O.A

My sales are down 86% since last Fall. Never seen such a dramatic downfall in 23 years of selling on eBay?Dropped like a rock.Who else Experiencing this.

Issue Cancelling an order

Hi, i have an order i have to cancel for a buyer because unfortunately its out of stock. This is the first time i've had to cancel an order and i've already contacted the buyer explaning whats happening and that a full refund will be sent. For some r...

Resolved! Tracking Uploaded Metric

I received a message saying my top rated seller status in the US is under review, and it's because I uploaded no tracking information for items I shipped as lettermail. I am trying to understand why Ebay would penalize you for not uploading tracking,...

Payment issues for US customers

Is anyone else aware of US customers having an issue with paying? I just had someone message me asking me to cancel her purchase because she wasn't able to pay through her debit or paypal. I also had someone buy something yesterday and take a day to ...

warning about etsy

i have been selling on etsy since i had problems with ebay for over 6 months( now on ebay all is well after much trouble ) and everything was going well at etsy-- slow sales but well - evrything worked there getting paid daily for sales that day grea...

Low number of viewers for auction.

It's been about 24 years since I last sold on ebay. I just listed an antique 14k gold cigar cutter and I've had oly 3 views. There's 2 days left of a 7 day auction. Is that normal? I don't see the point in using ebay if I'm only reaching 3 people.I d...

SELLER NEWSLETTER INFORMATION

I have a question regarding Seller Newsletter. I have an eBay store https://www.ebay.ca/str/ottawaphilatelicsI am challanged to understand how I include a 'subscribe to my newsletter' option on my page. I just do not see one. Are we to assume that 'f...

Sending Invoice BEFORE a purchase

I get endless daily messages from customers asking me to send them an invoice for the items they have in their cart, and i always reply that i cant see their cart or their purchases till after they commit.I also ask them to use the REQUEST TOTAL butt...

My latest wordings for my "package is on its way" notes I send to buyers

I'm just posting my latest form letter wordings incase they or parts thereof are of use to others. I do get a lot of positive feedback from buyers from these....nobody so far has grumbled (until now since I've said this right!) I have two form letter...