Seller Central

Ebay $25 promo

Hello, on December 26, I received an Ebay.ca promo in my email titled "Here’s $25 CAD to go from buyer to seller" I had to list an item by January 4 and sell by January 19 to get the $25 Ebay coupon. I had done so and I am wondering how and when I wi...

Sending an invoice

More help please. Sold an item to a US bidder who did not contact me about shipping outside Canada prior to bidding. I want to issue invoice with revised shipping cost. Checked eBay help. It said to check ‘sold’ under ‘My eBay’. First of all, there i...

Buyer wants to return a watch

I sold a watch on ebay and the buyer after 5 weeks decided he didn't like how the dial looked and wanted a partial refund. I refused since I had already lost a lot of money on the watch so he filed a claim stating the watch wasn't as described. We we...

new markdown manager problems

Hi there For the past 2 days i was creating my holidays sales discount when today i find most of my items are back to normal price .Did someone of you had this experience ?Called twice CS not much help from there .Will appreciate any help .Merry Chri...

About a Case for a Damaged Item

A buyer in the UK opened a case claiming that an item had arrived badly damaged. I have 4 options and none of them works in this case. (Accept return, Give a full refund, Offer a partial refund, or Send the buyer a message.) The only response which c...

Two Invoices From eBay

I get an invoice that says "eBay Seller Fees - Dec. 30, 2017" and one that says "eBay Seller Fees and Reimbursements - Dec. 15, 2017". Any idea why I'm getting two invoices? And what is the "eBay Seller Fees and Reimbursements" invoice?Thanks!

Invoice

I sold an item to a buyer in Netherlands and send him the invoice for Tracked Packet International and he insisted that I revise the invoice with Tracked Packet USA to an USA address. I told it was impossible as all I got is his Netherlands address. ...

Can I use Send offer for a combined shipment of 4 items?

I have a UK buyer trying to buy 4 items and even though I have my items set up for combined shipping she is getting the “this seller does not offer combined shipping” glitch. Her original eBay message does show Reply and also Send Offer. Can I reply ...

HTTPS a curse or a blessing...

As I mentioned in other, earlier threads, my plan was to ignore the HTTPS stuff because it simply hides the problem and it was only affecting my oldest listings. However last week I got a fairly dramatic ebay message telling me immediate action was r...

Add to cart but don't see it

Hi! The buyer put 2 item in is shopping cart, but I did'nt see it on my side. I cannot do a invoice with the good shipping cost if I don't see it. What the problem? Thanks!

PAYPAL "Insights" report (Beta)

Not sure if someone already identified this but today I discovered a new report in PAYPAL called "insights" it has similar (more actually) information than was discussed regarding the emails some of us get. It is just in the report section of PAYPAL.

App to View Your Listings as Others See Them

When I view my listings on my own mobile phone, they look good and I always presumed that that was the way others would see them. But .... no. Apparently there is an app which allows you to see your listings as others would see them from their mobile...

I'm taking a week vacation in Jan and need to close down. What is the process?

I'm going away for a week in Jan and need to close down for a few days before and the week I'm away. I've got the screen that I do that for, will it work for all my listing on .com and .ca? I was just going to mark "keep buyer from buying" Any words ...

Hello How do I find how many listings I have left for the month I can not find it for the life of me

Happy holidaysWhere do I find how many listings I have left for the month ?Used to know exactly where to lookThanks

eBay.CA promo: Save 50% on final value fees for up to 10 sales.

Check your promo section to see if you got the latest offer. Save 50% on final value fees for up to 10 sales.For listings on ebay.ca and cafr.ebay.ca Requires activation. If it is like previous offers of this type, it is applies to listings created F...

New Promo Dec 28 to Jan 1 USA only by invite

right now: 50 FREE auction-style or fixed priced listings Start Date * End DateCreate 50 extra Auction or Fixed Price listings for free! Includes Buy It Now. Learn MoreDec 28, 2017 5:17:13 AM Jan 1, 2018 11:59:59 PM

How to cancel a purchase outside your offered shipping destinations.

Occasionally I have a buyer purchase an item who was not included in my shipping destinations.How does this happen?How can I avoid this in the future?How to cancel and what message do I send to the buyer.I recently had a sale with a customer with a R...

WWYD? Shipping from BC to QC

Today a person bought 9 CD's from me and paid $27 in shipping. I live in BC and they are in QC. I will be refunding to the buyer the difference. I did send him an email but if I don't hear back? What would you do, see rates below. Using Chit Chat I c...

Resolved! How to view your own listings as if a U.S. buyer.

I would like to view my listings on EBay as if I were located in the U.S. and as a potential buyer.

About Shipping Tracked Packages via Red Letter Box

In the past I've had problems with scans when I dropped packages in the Red Box and I'm wondering if others have had problems as well. It's neither here nor there because once it's picked up the PO has no way of knowing where packages were mailed fro...

So. Registered Mail. Incoming from Italy and Germany no-shows.....

I suspected from what I've read on the boards that registered mail from Asia is delayed on top of the fact it is untraceable inside Canada. Does that delay include other countries such as Germany and Italy? Two personal packages -- both Christmas gif...

Strange Return, Buyer stopped communicating, eBay closed case

So I have this buyer that had an issue with a phone, decided to return it. I provided a link to a label via Canada Post as I have a return policy. I get zero communication from buyer, then all of a sudden, they open a case on eBay. I upload a new lab...

Gave Buyer full refund, then buyer turned around and sold it again? Any recourse

I listed and item and used eBay's prefilled information unsing the UPC code. Buyer purchased, item shipped, buyer recieved, buye r emailed saying item was not as decribed. Turns out the picture on the prefilled infotmation from eBay was incorrect and...

Resolved! Is Paypal the best option for sellers for collecting payments automatically?

Hi, I've been selling a few items on ebay.com with "free shipping" and Paypal charged me around 4.1% fees. And now the money is in USD so I still don't know if they are gonna charge me another fee to convert it into CAD. Have any one of you tried ano...

Merry Christmas

Merry Christmas to all of you, I hope you had a great year, all the best for an even better New Year!

Resolved! Missing options on new listing form on ebay.ca?

Hi! Another beginner question... Never thought eBay would be so complicated before starting this! When I create a new listing on ebay.ca, there are much less options to choose from than when I create a new listing on ebay.com... Is there any way I ca...

Buyer requested an unreasonable SNAD return, what would happen if I don't want to accept?

Hello All, recently I sold an used backpack to a buyer located in South Korea. Before I accept his offer, I urged him to ask and review the condition of the item he was buying. It all went okay until he received the item, he pointed out one sign of w...

GST Number

I have been selling off some of my items but have sold very little since July. I have been sending in zero's in sales on the report when I filed at the end of each month. My sales have been less than 20.00 each month since then & with all of my regul...

Feedback Received: Leave As it Stands or Draw Attention to it with a Follow-up?

Opinions, please. I know a hustle when I hear one, and this buyer's idea of a 'major packaging problem' was that she improperly peeled her foil minifigure packages from the ebay-branded shipping supply sticker that held them to her packing slip; ther...

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Final fee in Computer / Table Networking Category for STORE 6% or 4%

I noticed that i am hit with a 6% final fee for ALL items that i'm selling in Computer/Tablet Networking .. Toner cartridges. But according to Ebay fee schedule for STORE, it's supposed to be 4%. Anyone having a store and selling things in that categ...