Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Weekly Chat reminder

Weekly chat is open now! Check it out here.

New Seller Metric page has arrived.

The new Seller Metrics announced in the last update have arrived to Seller Hub. I was expecting them to pop up in the Seller Dashboard but that's not the case. Instead, a new page has been added to the Performance tab in Seller Hub called "Service Me...

Where Is Reply WIth Offer?

I use to see "Reply With Offer" in my email but lately it appears to be missing.I received a couple emails that I would have liked to reply to with an offer as this option would make things so much easier but it's MIA.Any idea why it's missing?Thanks...

Resolved! How do you offer local pickup as an option

I have a buyer who is interested in an item of mine and it is possible that he could pick up & avoid costly shipping costs. I wanted to revise my item & offer this as a shipping option (so he could chose this when paying & I would not have to pay FVF...

How bad are sales, take a look!

This is bad. I have never had such poor sales since May 2018. It's like the light went off in my store. I know that I am in a dying field, however when I check CD sales overall they are still selling and my prices are in the middle. How are your sale...

Another new item specifics option - Non-Domestic Product

Just noticed this under my item specifics, also shows up in TL2. Non-Domestic Product which according to ebay means “Indicate if the product is designed for use in a region other than where it’s listed. For example, if selling a UK hairdryer in the U...

Sigh, even the MIA picture compensation is of little to no value....

I got my MIA pictures email today. I have an anchor store on .COM, so that's $299.99 US$ plus HST each month. This means I get 20,000 GTC listings and 2,000 Auctions if I list the max on each site. I am running just over 3,800 listings (if you go loo...

Ebay's bleak outlook

EBay Inc. (EBAY.O 0.37%) gave a lackluster sales forecast for the third quarter, signaling leaner times may be ahead for the company following a round of layoffs. https://www.bnnbloomberg.ca/ebay-s-bleak-q2-sales-outlook-signals-lean-times-ahead-1.11...

Program now available to help find which GTC listings of yours are missing photos

Hi all. Just got off the phone with a most excellent customer service rep who advised me that they do now have a "program" to help sellers pinpoint which of their GTC listings are now missing photos. Yes, I know, not as good as finding what the heck ...

Ebay system for dealing with listings is terribly crude, never meant for hundreds of products

My most actively-used pieces of information when selling are:-Sold, Active listings, Unsold, (left-hand side), "selling reminders" (middle page) and "messages." What is missing from this is a one-click SEARCH mechanism. People aren't all gifted with ...

What do you have your handling time set at and does it make a difference in sales?

I currently have my handling time set at 3 days. Within Canada, I mail usually the next day however with international and US, I drop off at Chit Chats 3 days a week, Monday, Wed and Friday. Now chit chats will be moving in Sept further away from me....

Canada Post memo warns of slow shipments to U.S. over trade dispute

More scrutiny over the border on things going into the U.S. Memo was not shown (that i could see) on Canada Post's website, but it was shown to me at a post office outlet. If Americans are wondering why packages are taking longer, this could be the r...

Selling limits?

I wish ebay was alittle quicker on the selling limits I have been selling on ebay for 90+days still can only list ten auctions a month.

NEW OPTION UNDER ITEM SPECIFICS: MODIFICATION DESCRIPTION

I listed an item tonight on eBay.com and under Item Specifics there is a "new" option called Modification Description (up to 200 characters). I believe this might be an option for mobile applications. Has anyone used it?

Experience with USPS - parcel not yet delivered

Sent a parcel tracked packet to Florida. Item arrived in the small towndays ago - was to be delievered Thurs. by 8pm. USPS. Tracking on theirwebsite now says "Awaiting Delivery Scan" for several days and the buyer says has not been delivered. I googl...

Closing Store

Hello. Business has been getting worse over the last year. Since getting treatment for cancer I haven't been able to keep up as much as I did before. I decided to close my store.I know that without constantly listing new things, my search placement i...

Listing clothing on Ebay will not accept size

I am trying to list items on the new ebay listing format. However when I go to fill out the size of the item the drop down menu has no options to select so I choose "Enter my own". I have tried Medium, Mens Medium, and 32 as a waist size and as soon ...

Tracking number on ca

Why eBay doesn't include tracking numbers for the sold items on ca? There are tracking numbers for the sold items on com but not ca. What is wrong with eBay for not including tracking numbers?? Anyone knew why eBay is doing this insane thing on ca??

How does one turn off the UID automagic process for .CA items?

Hmm I may have been here "forever" but I still find stuff I can't figure out how to do!! (Although really I'm still a .CA virgin...only been selling on .CA for a few months). Anyway, whilst on vacation, I normally turn off the UID automatic process f...

Resolved! So once positive feedback is received, shouldnt funds be released to PayPal

So I have sold a couple of items, one has been received and I have received positive feedback and even a thank you email from the buyer. Shouldn't the funds from that sale be released instead of a few days time. I understand the buyer protection but ...

New Selling Offer

This just magically appeared on dot ca. Hope its there for you too!!! Special Offer: 25% off final value fees!Start:Jul 30, 2018 at 9:00pm PDTEnd:Aug 12, 2018 at 8:59pm PDT *Qualifying Items are limited to select categories as follows:1. ElectronicsC...

Resolved! Ebay mobile app bugging out

I use the mobile app while sourcing. Since most of my customers are in the US i had it set to shipping to California. That way the sold listings showed what Americans were paying with shipping and I could value accordingly. Once in a while it will re...

Asia to Canada very slow shipping situation - worse and worse since 2014.

Hi - here's the situation from my point of view. I sell primarily from Taiwan in Asia (not quite the same as China!) worldwide - and a main problem recently, which had worsened in 2015, and now in 2016 seems even worse - is that stardard airmailed pa...

Shipping to Egypt

Anyone have experience with this? I used to have no problem shipping internationally but I have noticed countries customs departments will hold things forever/lose them/etc.

Is eBay as a brand in trouble ?

In my couple of months back on ebay all it seems like they are trying to do right now is play catch up with amazon . How many 10 - 15 % off sales have they had in the past couple of months .. How can eBay absorb these discounts (expenses) and grow in...

What happened to the chat session with Andrea this week?

Anyone know if she is okay, were there any problems, that did not allow the questions raised, to be answered? Mods, Tyler, please fill us in, thanks.

Why does Ebay always try to fix something that isn't broke? ie: Page Layouts!

Once again Ebay is changing page layouts that don't need changing. The new layouts are terrible. They are hard to maneuver around and functionality has been removed. These new pages must have cost Ebay a lot of money for zero improvements. In fact, I...

Is eBay as a brand in trouble pt 2

I am asking real questions whether anyone wants to listen or not is up to you . I love eBay as a brand and it is the reason why I began a career in online retail . My first and only post was pretty much about the same thing and you guys all seemed to...

Low cost shipping versus free shipping.

Conducted a small experiment with shipping cost. I had a lot of listings with free shipping. They had the odd view. Then this morning with the 5 listings offer for $1.00 final value fee, I decided to relist an item that I've had listed several times ...

not receiving sale confirmed emails again???

anyone else not receiving their "sale confirmed" email from ebay today??i have only sold 2 items 7 hours apart, i received the "'offer received" emails, but when i accepted the offers nothing to confirm sale..