Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Sell now and save: 20% discount on Final Value Fees.

Heads up for everyone!!! If you check your Selling Manager/Hub tool you may or may not have an offer. Actually got an email and low and behold...There it was as follows. My email was dated Wed, Jun 13, 2018 12:03 pm. Hope you received too!! Sell now ...

I don't understand the fees. I thought we paid 10% of the total sale?

Can you take a look at this and explain it to me? Thanks

Ccleaner update causing errors in listing on Ebay

Updated Ccleaner. Listing on Ebay stopped with this message:Something went wrong. We're sorry.If you want to start over, go to the homepage. If you're stuck, let us help you. I turned off Ccleaner and the issue went away. Verson 5.43.6522 64-bit. Cou...

Visit counter on summary page

Don't rely on the visit counter on your summary page. For days the counter has been coming and going. I currently have listings with 0 visits, but several "watchers". I have cleared cookies many times, it made no difference. Those with stores pay to ...

Are my eBay.ca listings showing on eBay.com?

WHY DON'T MY EBAY.CA LISTINGS SHOW ON EBAY.COM

List of freight forwarders

I started something I can't finish.I envy those of you who can use freight forwarders and USPS postage, but have no idea who they all are. I can see the USA from my back porch, but....Well, truthfully, I have to walk over to Willows Beach to see the ...

Shipping to Russia with tracking

As anyone been able to ship to Russia with tracking recently? I looked into it last year and could not find a shipping that shipped with tracking. Got burn last year.

Booksellers - I need help.

I have a couple of old books that I want to sell and I have no idea on how to do it. I know CD's but old books, I need help. How do I determine condition? These are the 2 books that I am looking to sell. I know they are not worth much, but will only ...

want to cancel your item on ebay because of a mistake ?

When I first started ebay I wondered why ebay asked you why you canceled you de listed your item for " no reason " . If you want to cancel your item what business is it of theirs ... Apparently it's a lot . The answer is raise your price to a stupid ...

Incomplete address

So I have this gift card I can't seem to get out of my possession. I sold it and the first buyer didn't pay so I after I dealt with that I relisted the item and it sold again. This time the customer supplies an incomplete address. I have googled the ...

Resolved! broken site: "Combined Payments and Shipping Discounts"

Since at least a week or two, the settings for combined payments and discounted shipping can not be changed. On eBay.ca the popup windows where the settings can be changed will not come off at all, on eBay.com and eBay.de is it not possible to save a...

Dotcom promo: ebay Bucks to Buy or Sell

Got this at 7:36 am today to my Buying-ID only on ebay.com. Thought it was worth mentioning only because it promises ebay Bucks to Buy OR Sell.

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USPS attempted delivery... Item returned to me

Sent an item to USA from Canada, and received it back today. Tracking notes state : "Recipient not located at address provided. Item being returned to sender." Delivery was re-attempted over a 4 day period I paid the shipping and now will end up payi...

Where is Canada for shipping location?

I was doing some research to list this CD and I am normally on shipping to the US as that is where competition is. I then usually plug in Canada to determine where I fall in terms of my pricing. Well they have dropped Canada, see for yourself.

Beware foreign language addresses from Ebay / Paypal

I sent an item to Taiwan using the shipping address supplied by Ebay/Paypal. It was in Chinese so you can't submit that to a post office so I used Google Translate to get it in English. The buyer said the package hadn't arrived and requested a refund...

Oh no. Sellers Hub

I have sellers hub on one of my sites. I wish I never opted in. I cant opt out any more, so don't Opt in till you know what you are getting into. This is a Beta style page. You will again have to learn your navigation through the page. Offers you not...

Constantly having to sign-in

I'm working in sale, entering info for a listing, having already signed-in. Very fast, no delays. Yet it asks me to sign-in again. This arbitrary signing-in request happens a lot and in different situations. Why?

eBay is phasing out "see other items" on Listing Page

I've noticed today that eBay is playing around with the buyer options on the seller listing page. My eBay listing page only has Save this Seller, Contact Seller and Visit Store. See other items has disappeared. Anyone else seeing this?

About payment method

Paypal is banned in Turkey and I want to buy something from a seller there. He wants me to use https://www.shopier.com/index_en I guess it's the Turkish version of PP. Does anyone here know anything about this as a method of payment?

Password situation

How can someone log onto eBay without entering a password?

Something new in the ebay store.. a thank you card..

just noticed the store now carries a nice thank you card, that you can sign or personalize. I like this so I can surely use some of these.. Just for those who haven't visited the site lately..4-Color, eBay-Branded 5.5" x 4” Thank You Postcards Multi-...

Free Shipping

I am feeling kind of stuck right now and not sure what to do. Ebay really pushes offering "free shipping" but they also push tracking your shipments but tracking outside canada is crazy expensive. I have two international customers open a case becaus...

Hmm buyer email address no longer in PAYPAL or paypal email messages...

I probably missed the announcement about this, but I had occasion today to need to contact a buyer about a returned item (sent back in February!) that I couldn't use the ebay messaging system for because it was past 90 days and saying anything about ...

Resolved! Shipping postcards and photos

Hi everyone, I have recently started selling postcards on eBay.ca. I used special self sealing rigid mailers and acid-free sleeves when I ship. These mailers can be sent via regular post (with a stamp) for usually about CAD$1.00. The issue I'm facing...

Gee, Ebay's favourtism towards Buyers

I can't even leave neg feedback against buyers who don't pay? I have 5 total in 2 weeks alone. that open a dispute is completely useless since it doesn't show on the member's profile the number of unpaid strikes. it is a hassle to configure the requi...

PAYPAL Important Update: Upgrade Your Browser... IS THIS LEGIT?

To meet the new PCI Data Security Standard (PCI DSS) required by all websites that hold payment data, PayPal will no longer support outdated web browsers.During this shift, your personal financial info will remain secure. All you'll need to do is upg...

Ebay "sales summary" section of left-hand side of "my.ebay.com" page disappears

Up until about a week ago, I used to see this on the left-hand size of the page. Now what I see is nothing but my "Purchasing" activity (which used to be above sales and collapsed) on the left and I have to scroll down to near the bottom of the page ...

Item says deliverd but buyer says he was gone on vacation and says post office sent item back.

Hello, I sold and item from Canada that was shipped to Germany. It was delivered on May22 with confirmation. The buyer contacted me on June 4th saying he was gone on vacation and that the post office has sent the package back.... That if i receive it...

Sold listings not viewable any more...

When something sells I usually click on the link in paypal to see the item. Now I get: "The listing you’re looking for is no longer available. Check out this similar item we found for you. " I don't want to look for a similar item! I want to see the ...

Resolved! Canada Post Solutions for Small Business questions

Prior to eBay moving to Shippo, I never had a Solutions for Small Business number since I didn't need one. Any labels I needed I did through PayPal, which I always understood to have better discounts. Now that both Shippo and PayPal seem to require o...