Seller Central

'Collections' dysfunctional

Is anyone else experiencing a problem with their Collections? I'm trying to update mine, and create new ones, but I'm hung up on adding items that stall and won't actually add. I tried the usual fix-its to no avail.

New seller asking for shipping experience

Hi, I am a new seller. After weeks of photographing, describing each item, open paypal account......now, I got stuck on the problem of SHIPPING! I will sell pre-owned antiques, most of them are porcelain or pottery arts. Yesterday, I went to a post o...

Contacting a buyer

At one time you could access a buyers contact information. Address, phone number etc. Can this still be done? If so can someone steer me to the spot. Could not seem to find anything. Reason i am asking is that I have two US buyers that are having pro...

Closed all three stores today

Good buy ebay

when is ebay.ca seller tools getting updated?

For a while now i have noticed that people on ebay.com have much more useful tools over us on ebay.ca, for example their dashbaord looks clean and updated, you can see your impressions, etc. Also now they have promoted listings! So i was wondering do...

Using postage stamps without concequence

I've been selling on eBay.ca on and off for the past few years and I'm really trying to make it work this time. I specialize in selling video games, and when I ship them I use Canada post over sized letter to ship them. This works out great because i...

I am in Canada, but listed on eBay.com-

I cannot navigate the shipping section at all....will not show Canadian Postal Code and shows on my listings Pick Up Only.....will I have to re=list on eBay.ca?

Worldwide shipping options not showing for certain products

I have multiple items for sale with the same weight/size dimensions and the same worldwide shipping options. But when I login to on my desktop and change my location from Canada to say Australia, some items do not show any shipping options for that c...

Cancelling An Auction

I had a BIN item on today and and a Buyer in the UK bought it and I only ship to Canada & the USA. I went to the resolution centre to cancel it but the reason for I don't ship to the country option is gone only 3 reasons are left and the only one tha...

EBay cracking down

If you've received an email today with the latest update to the eBay User Agreement, I'd advise paying attention. Usually I just skim past these updates, most are administrative and have little direct impact on how we do business here. This may be di...

Resolved! "Apply my promotional shipping rule" is missing.

I am trying to make a discounted shipping for my buyers. I have tried the flat and promotional shipping and when I used a guest account to check the final number, Ebay still charges the shipping per item. I have also experimented with the currency di...

Buyer returned item with UPS, arrived with 130$ custom fees

Hey guys! I have a big mess on my hands and not sure how to proceed. I sold a US buyer a 400$ camera. He was having troubles with it and decided to return it. He used UPS didn't mention it was a return and indicated full value on the custom label. Re...

Where is the promo code for the free shipping Tuesday? - PLEASE IGNORE!

On the Canada Post Snap Ship website, it states: "Find your promo code right here, every Tuesday this October." But there is no code and no link to a code. Hopefully someone has already used it this morning and knows where it is. Thanks. UPDATE: It's...

Undelivered Item Claim Placed and Refunded directly through PayPal

Hi all: Just wanted to share my very latest lesson learnt on eBay, in case it might be of interest or of any help to the community.I have been on ebay since 2011 and for the first time I encountered a situation like that. In short: a US-based buyer b...

I am so happy that I didn't watermark my photos

Last year when ebay moved away from watermarking our photos, I was thinking that I would do my own watermarking. I did some experimenting but eventually dropped the idea. Boy am I ever glad I did that now. Every year, I have had to spend major time r...

Buyer to pay return postage costs

My listing states 'buyer to pay return postage costs'. Buyer wants to return perfect item - says faulty. I started return procedure but Ebay asking me to send the return postage to buyer first. I think if I do this, Paypal will refund the whole amoun...

An Open Letter To Ebay.

Hello World, As an active seller for 5 years (since 2012) I can safely say that this is the absolute WORST experience I have ever had... As a growing business it is hard enough to grow our working capital without having fraud, charge backs, frozen mo...

Local Pickup

In the past 3 weeks, I have had numerous offers to buy an item but only if they can pick up locally. Very strange none of these members live in my community - yet state they live near me. Most state we will pay you extra for your trouble sometimes mo...

So if you ship to the US, you are forced to sell worldwide?

I ask this because I keep getting international bidders in countries that I don't want to do business with. I had an option to ship in the US.

How To Add Discount To a Listing

Is there a way to offer discount in a listing. I thought that option would be available in the listing itself but I don't see it.I would like to set-up something, for example, if I have 2 tops listed and if you buy one you pay $10 but if you buy both...

Item not received case but it was shipped

$30 item sold Shipping to Peru was about $10-12 for air service. The day the buyer could have opened a dispute they didI responded saying that I have never lost an item and all delays have arrived. This is true to over 45 countries in the last 10 yea...

shipscript Active Content / links / HTTP scanner now available

shipscript, an eBay member who makes free tools for eBay sellers, has updated her tool for scanning Active Content to check for the HTTPS issue. http://www.isdntek.com/ebaytools/ActiveContentScanner.htm To get help on this tool, post in this eBay.com...

Ask Shippo event coming September 12th!

Just posting a reminder here that there is an upcoming Ask Shippo event on the 12th of September on the Shippo Central board. More details here: http://community.ebay.ca/t5/Shippo-Central/Ask-Shippo/m-p/383108#M659 Hope to see you there!

Is it fair the way eBay charges its taxes on insertion fees?

Last month I listed 2800 items and paid 0.05 + 5% tax on each item which was charged per item for a total of 5.25 cents per listing.If I went to Walmart/any other big box store or actually any store that charges tax for that matter I would pay 5 cent...

Ebay false positive - Remove contact info from listings

It looks like they are rolling out warnings, at least via users who use seller hub on ebay.com. Had a new listing pop up today with a warning and action item under tasks to remove contact info from listings. I use a template service, with no external...

Revise a listing.

Just ran into a new Revise Your Listing page My first response was ... What is this? Then I looked at it with several listings... and... it does look good and easy to use..... Editing listings individually will be very easy.... Only one page... easy ...

Rodney leaving - it is on the chat boards

See the chat boards

Late shipment report not updating from June 20

Curious is anyone else having the same issue, If your are registered in canada and using usps labels, (ie using a service like chit chat express or driving over the border ect...) USPS shipment stopped updating usps tracking june 20 to Aug 20, seems ...

Should I list items twice - Once in French and once in English?

Hi, I am looking at listing on eBay Canada (from the UK). What I am not sure on is whether I should be listing each item twice, once in english and then once in french? There doesn't seem to be much guidance on the help pages on this. I know that the...

Ebay is messing around again - can't edit on .ca and add pictures

Well, the useless programmers or bugs are at it again. Trying to edit and looks like a very old listing screen comes up instead of the newer one. Can't add images as all it does is spin and spin. Any one else tried it to see what they get? Is Ebay ev...