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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
  • 2853 Views
  • 48 replies
  • 9 helpful

Return option deprecated?

I am getting this message every time I try to relist. Deprecated is not a word I use every day! I looked it up and it is "disapproved". Apparently my return policy on my listings doesn't include International returns, and rather than have to change e...

User avatar by Community Member
  • 1085 Views
  • 13 replies
  • 0 helpful

Paypal Payments

Received a payment today from a customer. The details show the correct amount of the sale but for shipping and handling shows a total of 0.00. Then the final total is displayed with the shipping amount included as it should. To my knowledge have neve...

I can't see how many views my listings have

For the past few days, 17 or my 44 listings are not showing any views even though prior to that they showed the number of views. The listings are showing watchers, but just have a -- (double dash) for views. The other 27 listings appear normal. Glitc...

User avatar by Community Member
  • 574 Views
  • 6 replies
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Where has the search bar gone in our stores..???

I have gone into my store a few times, and the search bar is gone.. This is a pain, for buyers I am sure as they will have to weed through many items, But it is even a bigger pain for me when I want to sell a similar item, I have to take so much time...

User avatar by Community Member
  • 401 Views
  • 8 replies
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Need help with my store

I am finding that my store is such a mess. When I open it, the 12 items I have listed on .ca come up first every time, even though the other 680 are on .com. All the shipping is shown as the Canadian rate, but I am opening my store on .com. In my cat...

User avatar by Community Member
  • 142 Views
  • 1 replies
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What happens if you know an ebay buyer died?

I hadn't heard from one of my best customers in quite a while (about 8 months). I know he was not very well, had Parkinson's among other things. I googled him and came across his obituary. Does his account go dormant or should I mention it to someone...

How do Chinese sellers afford free shipping?

It's obviously a very cheap method, as it can take 6 weeks to arrive. The packages have pre-paid labels, some through Hong Kong, some through Singapore, some apparently direct, obviously they are paying something - I've heard they get volume discount...

User avatar by Community Member
  • 20665 Views
  • 63 replies
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Resolved! 'Start Using Seller Hub' but I cannot.... yet.... when?

I'm dying to have at Promotions Manager available only through the hub which is coming today. Except it isn't here yet. I've been trying since 6:30 am CST. Do we have an ETA? If it won't be available until later in the day, how much later should I tr...

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User avatar by Community Member
  • 2281 Views
  • 54 replies
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E-Bay Bucks 8 X Offer

I received this offer by E-Mail today June 3 to get 8 times E-Bay Bucks when you buy on E-Bay and when I went to activate it is expired on June 1 so it is all over 2 days agoJust a an other glitz in the great system to go along with the others.

User avatar by Community Member
  • 229 Views
  • 3 replies
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How do I add a tax ID number on ebay.

I have recently decided to come back and sell on eBay I now have to charge sales tax . I can set the tax rate but how do I show my tax id number to buyers so it does not look like I am doing something which could be considered fraudulent ?

Help me find something in Seller Hub

Hi All: I am looking for a way to see my Monthly Sales information in Seller Hub. I used to go back to the old Ebay Selling Page and there was always a nice summary at the top of the page that showed my total sales for the month, number of items list...

Shipstation.com

I am wondering if anyone is using Shipstation.com? Please let me know what you thinkThanks

User avatar by Community Member
  • 243 Views
  • 2 replies
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Resolved! Advanced search

As of this morning "advanced search" (top right corner) no longer allows search for sellers, only items and listing #. When I click on seller, it jumps to the bottom of the page. Is this another way to force searches away from sellers, straight to th...

Is ebay Canada simply not used much?

Hi everyone! I moved here about 3 months ago from the UK. I ran a successful eBay business back in the UK which made me a dependable $7000 ish a month. I am top rated with 100% positive feedback.after moving my account to the canadian eBay and gettin...

User avatar by Community Member
  • 3228 Views
  • 30 replies
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Sold items re-appearing in "unsold" inventory, selling, then "defect strike" What is going on?

So far, three SOLD items from me have mysteriously re-appeared in the "unsold" and if not caught when doing a general re-listing get RESOLD and since they are already gone, you get a "defect" or "non-delivery" strike against the account bringing down...

New Seller Hub problems

Where is the "View Order Details" on the new seller hub? Even if I click on the Record option nothing opens, nor the print invoice option works. Anyone else facing the same issue? Any solution?

User avatar by Community Member
  • 173 Views
  • 2 replies
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relist emails

Getting emails to "relist" old listings that have long since ended and been relisted. Remember seeing here that some sellers are not getting emails to "relist". Well, I'm getting them in spades.

Searching active not working the way it's supposed to?

Has anyone else noticed when using the new seller hub layout that sometimes when searching your own items using the provided search bar the item you searched for (that you know for a fact is active) is not displayed? Yes, when item title is selected....

User avatar by Community Member
  • 153 Views
  • 2 replies
  • 0 helpful

Functional issue with Ebay's top of page sales banners

This has to be THE most annoying feature of the Sell page on Ebay. You are trying to use say a slower kind of connection to post an item for sale, like wifi or a slower computing devices like a tablet or phone. Just as you go to enter/post something,...

Surprise, eBay charge commission for those items not sell it.

Surprise, eBay charge commission for those items not sell it.I just notice now, option Reserve price listen fee. It not free. Pathetic! I am deaf and nonverbal and without support. Is hard to complain with eBay. I never notice this option Reserve Not...

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