Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

RETAIL DELIVERY FEES

So I just sold an Australian stamp to a US buyer and part of the charge they paid was a Retail Delivery Fee.I use Canada Post/USPS for shipping.Would this be the Trump Tariff/ federal sales tax?The stamp was $13.99 plus $1.04 state tax and the Fee wa...

Are unused labels created through eBay not charged?

If I create a return label for a buyer through ebay, and the buyer doesn't use the label, will the return label automatically not process and show no charges? Or will the unused return label still charge my account? (Asking as I would like to pre-emp...

Chrome and Edge both freeze when I try and edit the Destination on Intl Shipping

So I have to refresh the brower and my choosen Destination change doesn't happen and I'm stuck on World Wide shipping. Just lost $5 on a sale because my flat fee price is for the US and not World Wide. The issue happens both on Chrome and Edge on Win...

What would you do in this case?

A buyer in the US purchased seperately 2 CD's of the exact same. One was Brand New and the other was near mint. I sent emails on both listings and she has not responded as I think she made a mistake. I did a bit of sluething and found out she is 57 y...

We need eBay management to disseminate shipping pitfall warnings

devon@ebay It's imperative that information be gathered and guidance given for all the shipping to US pitfalls that are starting to accumulate in the last few weeks: from UPS billing senders for uncollected tariffs when packages are refused by their ...

Does eBay always place a [Feedback Removed] notation when feedback is removed by a buyer?

We have a situation where a buyer opened a what is this charge case through their financial institution on the item. eBay closed the case because we're protected from it under seller protections. The buyer then opened a new INAD case through their fi...

ChitChats suspending purchase of Canada Post tracked packet USA labels for Ontario

From the Canadian eCommerce Resellers FB group. Please see the attached photo.

USPS RTS (Return to sender) Mystery

The joys of no longer being able to use cross-border shippers! Shipping to the US direct with Canada Post has been surprisingly smooth so far except for this odd ball. Item just returned to me withthe sender address / phone # completely blacked out w...

Your thoughts on this Shipping Issue

Over a month ago buyer from Florida purchases item from me. This Parcel, shipped by Canada Post with tracking is returned to my Ontario post office box as "insufficient address". I contact buyer who acknowledges they did not provide Apartment # in th...

Resolved! What to do in this situation?

Long story short, sold some items, items cost $15, postage was $25, Canada post tracking shows it was delivered but the buyer has informed me that the package was empty of its contents, and there was a empty envelope and letter from Canada Post sayin...

Shipping policy

I am having a problem with shipping policy for Domestic.I do not know the carrier so I cannot pick a service level and a carrier.I am going to use netparcel and go with whateve r is cheaper, when I choose the most generic option expedited shipping it...

Resolved! Promoted Listing Fee Charged a Month after the item sold? Item DOES NOT say Sold via Promoted!

A pricey item sold May 1st and they charged us a "Promoted Listing General Fee" today, June 6th. We can't find anywhere where it shows there was a promoted listing sale for this item in our records and we take screengrabs of everything. There is no m...

Any way to delete a tracking number entered in error?

i entered a tracking number for someone else's purchase by mistake. There is no tracking number yet for the person i accidentally entered it to. Of course i can't now enter that tracking number for the correct buyer as the system won't let me because...

Postal Workers being forced to vote on CPC offer

https://www.cbc.ca/news/politics/ottawa-to-put-canada-post-offer-for-vote-1.7559227

So now UPS is randomly charging US customer with duties and taxes for item shipped from Canada!

About a month ago an USA customer who bought a drum for its printer (for 90$ CAD + shipping) contacted me saying UPS tried to charge them $146.25 USD in duties/taxes when they attempted delivery. Customer had refused the delivery and the package was ...

Stallion shippers to US - do you include an eBay invoice in the package?

1st time I'm going to use Stallion for cross border - item properly labeled with CoO. Question is does Stallion require an invoice in package? Do they prefer you hand them the invoice? Anyone with experience in this matter your input is welcome!

What do i use for CoO for Lego sets?

Lego sets are made in Denmark, Mexico, the Czech R and Hungary. So what should i use for the Country of Origin? The Head Office is in Denmark so that is whay i'm inclined to go with.

Help with response to sellers INR claim and other peculiarity

I sold a cell phone 2 weeks ago on ebay. I am located in Canada and buyer is Miami. When he purchased he requested I use a specific carrier of which I declined and told him because I am in a small town in Canada that is not an option, that I will shi...

Canada Post Tracked USA purchased from Stallion - black hole?

I have purchased a few labels of CP Tracked USA but all of them seems a black box. For several days there are no updates on Caanada Post website. The link in ebay is for strange reason taking me to the USPS under the same tracking number and there ar...

Forced Refund Due to eBay Canada Shipping Lockout – Requesting Review & Accountability

Forced Refund Due to eBay Canada Shipping Lockout – Requesting Review & AccountabilityHello eBay Community,I’m a Canadian seller and recently had to refund a buyer under very unfair circumstances caused by eBay’s May 20 suspension of all Canadian shi...

Follow Your Heart.... Whitehouse Atrocities Today Cause In Time With Music To Withdraw From The USA

Given this week's USA Whitehouse Administration's tactics that are taking place in Los Angeles , the home of film and music, Until further notice InTimeWithMusic is excluding the USA. The historic items I'm passing on must be placed in the hands of f...

I'm taking a poll.......

How many think there is too much of a negative being a Canadian seller on eBay.? That is it becoming much more diifcult to succeed here? Who thinks it has improved? Who feels they only have postive experiences selling from Canada & they have not seen...

Your selling status in eBay en français

Accidentally landed on the French eBay page and spotted the following. For Global: US Selling:Promotion would be: Distinguished Seller Who says you can't get a promotion being on eBay?

I need help to send another item to a buyer as the original they claim was faulty.

I need help to send another item to a buyer in the US. The buyer claims that the CD that I sent played fine on my machines was blank and wants another one. I know that sometimes a CD doesn't play on all machines and I suppose this is one of them. Now...

Resolved! How do I find the place where I send a refund?

Buyer has asked for a refund, but I can't find the place to do it. I would appreciate any help.

Resolved! I need to cancel one order out of a list of three, can't see how

I need to cancel an order, I tried Find the listing in awaiting shipment, drop down on the left, Cancel Order, but that just doesn't work, no drop down saying "Cancel Order".

Issuing a small $2 refund with no money in my Managed Payments account

i want to refund a buyer $2 USD in shipping cost but his payment hasn't cleared yet and i have zero in my MP account. Will ebay debit my bank account for such a small amount or will they wait until the buyer's payment clears (after midnight tomorrow)...

Important to declare returns correctly

Since Canada charges tariffs or duties or whatever are they caleld on US made products (25%), it's crucial to properly declare your items returning because if items do not have proper paper work, they will be duties charged. Even returning shoes Made...

Costco bubble mailers out of stock (and alternative suggestions)

Hoping someone has some insight. I purchased #0 #2 and #4 bubble mailers from Costco earlier this year but they're now all out of stock. Worried they may be gone for good. Anyone know if I can expect them to come back in stock?Also, what bubble maile...

Canada Post Refund on eBay Purchased Label

Hello, I had a sale that I purchased a shipping label via eBay for Canada Post, due to a significant delay in delivery I requested a refund though their claim process and was successful. The Canada Post email said that the refund will be "Credit to A...