Seller Central
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We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...
Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...
Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...
I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.
I have a new CD cracked case, for sale for $14.99 US. A customer emailed me stating that at London Drugs, it was $7.99 (in BC online it is $9.99). Customer wanted to know if I could offer him a discount. I usually put on my old stock 15% off. I am th...
It started yesterday. When listing an item I no longer have the ability to select Lettermail, only parcel. Anyone know what I can do?
I keep having problems with American buyers because the expected delivery dates set by Ebay are always way earlier than the actual delivery dates, no matter what shipping service I select. Apparently, the expected delivery dates Ebay offers to my Ame...
I got an email from Canada Post a few minutes ago talking about some changes to the SFSB program (which apparently came into effect yesterday). It appears that Level 1 users get a (very) slight bump in discount for Xpresspost and some international d...
Buyer in California is getting the "Seller does ship to your location" error on this item https://www.ebay.ca/itm/325651238580 when I have USA Tracked Packet Shipping slected.I remeber something about mesurement, weight and type of shipment numbers c...
I cannot seem to use "sell similar" because I am in Canada and if the similar item listed is in USA the currency appears as American. I list through ebay.ca. Is there a way around this?
I've keep saying it a lot recently that i felt it seems obvious that eBay.ca is pushing the trading cards market since they acquired the TCGplayer selling platform. Here come the authenticity guarantee! Every raw card over $250 will be authenticated ...
I've been burned a couple of times accepting a best offer that I didn't know came from a promoted listing, because it doesn't say so in the offer details. Is there a way to find this out before accepting an offer? I like to know all of my expenses as...
Hello devon@ebay Could you please address? This was from the May 9th Q & A but there was no follow up attached.@mandicrafts -Lotz As a heads up there were additional posts where you were tagged from the April Q& A that were tagged but there were no r...
-I am in Canada and am listing on .com. I cannot find the box for standard I'nternational shipping to show a rate for Canada. Right now, my listing shows, may not ship to Canada even though I am in Canada. Any help would be appreciated, thanks
I am entering the tracking numbers but they do not stay entered. I get the following message.Unknown error occurred while updating tracking. Please try again.Is anynoe else having this issue or is it just me?
At 4:07 AM made a sale (small item $12.99 US) at 4:33 AM got this message. Buyer had zero feedback, new id created likely for the sale. The bot email message is the generic one, my assumption is that something got flagged via the payment method, or t...
Is there any way to see open cases easily? I did read a story a few weeks ago where a seller basically forgot to accept return, only answered with message, and lost his case. I see why now. It was on my overview, i only answered to the case by a mess...
Received a INR case today for a letterpost shipment. Once again for me it's an american. Fun fact i never have INR cases on cheap orders, they are always the $30-60 range orders. It's obvious to me that it's false claims. This is funny how the $10 or...
Would someone please tell me where to find how to refund a buyer? Buyer purchased several items without asking for combined shipping.
A new bug? A buyer asked to cancel a transaction (chose "buyer asked to cancel"), so there was no payment, and the transaction was cancelled. Yet, I was surprised seeing a feedback from this buyer. The feedback was a positive one, but why it's possib...
Starting last night i am having a problem sending out invoices to new purchases.i am getting 2 types of errors when i try: The first is the red banner with:Something went wrong. Please try again later. The second says:You have not specified shipping ...
well since the 20th of last month my promo listings have been taken away again due to one refund i had to do -- now iam back at 2.51% bad boy rating so no promo listing allowed most of refunds i had are from last year june july and august so i guess ...
Hello, I am a longtime ebay seller (since 1996 and 1999) on 2 US based accounts. With the new rules and ebay not knowing how to implement a system which only should require a W-BEN to be paid as a non-resident, I am now forced to open a new account b...
Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...
Pictures followed by video..........down the road soon to be an option for buyers leaving feedback 130 posts and countinghttps://community.ebay.com/t5/Selling/Anyone-else-notice-Coming-Soon-Pictures-included-with-feedback/td-p/33713095 https://commun...
I recently tried to list an item of jewelry that would be in the $300 value range so wanted to have the option of more than $100 insurance on the package. The only option for US shipping (with Canada Post) appears to be surface, airmail & tracked, no...
I sold some face Cream which has an expiry date in 2024 (confirmed with manufacturer) - the batch code reads 2205 (shown in the listing photo) - which, upon receipt, the buyer interpreted as an expiry date May 2022, because they didn't think it smell...
In regards to a recent Item Not Received Return Request and how I attempted to bring certain concerns to Customer Support at Ebay. I sold an Item -- a video game (loose disc Nintendo Gamecube game). Item was sold and shipping method was Canada Post -...
Hello everyone, I just sold my first item on Ebay.com as a seller from Pakistan and now I have to ship the item. I just have no idea how to go about things.. when I go to my profile to BUY the label this is the message I am seeing: ''Your ship from a...
Hi all, We had here several conversations about 3rd party insurance. I was always against, and preferred the famous "jar insurance" (yes, I must admit, I did some expceptions, because sometimes I sell really very expensive items, so to just "sleep be...
My Account has been restricted for over 2 weeks now. According to my ebay messages they indicated that once I send over the information it should take 3 days for them to confirm. Like I said it has been over 2 weeks. I called an agent and they confir...
When I put in my address, autolookup shows it but when I pick it it changes it to some address a couple 100 KMs away. I put in my neighbours and it picked a different address a couple 100 kms away. The PO had to over-ride the address (even though I m...
Wondering if any US or Canada sellers have used ShipByMail.com to ship their orders? It seems that they have good discounts within North America and the world.
I have close to 300 buy it now listings and have not had a sale in three weeks...I check similar stores and they consistently make sales...I've lowered my prices, offered free shipping, spoke to ebay about it and still nothing.I'm really starting to ...