Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Since when the eBay Return policy was change?

Hi there Since when ebay automatic accept return request????????Just happened to me .Im very upset that they are changing things over night.Please help

New Listing Promo Dec 19 to 23 List free 200 auction or fixed

Before you get excited, its by invitation only and most likely only for USA residents. As us Canadians are being told Ebay only gives out promos when it benefits them not us. Meanwhile the USA has been getting promos all along and we CDNs don't. Ebay...

Resolved! Customer service its asking me to communicate with the buyer thru the personal phone of the buyer ?

I had return request opened since 23 November .There isnt way to communicate with the buyer .All the messages are failing somewhere and eBay isnt able to fix the issue from the day first i provided the return shipping label i cant get my item .On oth...

Resolved! Can you tell me what "a refaire" means?

I was just wondering as a buyer put that in my feedback. Google translate says "to redo" but that doesn't make sense.

INR on post-deadline purchases

@tyler and a buyer is able to open an Item not Received request the day after the latest estimated delivery date. If escalated, cases are adjudicated using the same rules regardless of the seller's country of origin. As usual, I missed the Weekly Cha...

Resolved! cancel item not availablewhen an item is available to sell after the order is cancel?

Hi,A buyer bought many copies of many items but didn't want as much copies anymore so he ask me to cancel the orders so he can buy the right amount.Now the orders are cancel but the item is still considered sold by Ebay so the buyer cannot buy them.H...

Resolved! EBay is stealing from us!

If you sell in US $, watch out your invoices VERY closely! When an item is refunded, the Final Value Fees credited are NOT the same you first paid. November 6, buyer bought a script. Final Value Fees: C $4.75.I refunded her today, because the script ...

Change to Store Name: How Long Does it Take to 'Register' With All Aspects of ebay?

As part of my long-term business strategy, I've changed the name of my store on ebay to align with elsewhere. It's a simple step, the store name change, but I'm wondering how long it takes to 'register' with all aspects of ebay including the store li...

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Resolved! Lol, two nice Canadians and we both need your help with a transaction conundrum

So I just conducted a nice normal transaction with another Canadian, nothing shady, I promise. However we figured out how to get it to him by Christmas with Priority Post and in our rush, he paid for the item, chose the shipping I had available witho...

Wow the PAYPAL to my bank account is same day service.....

Normally as long as I do the withdrawal in the morning, it's in my account the same day in the afternoon.... (TD is my bank) I was surprised it was same day service today, it seems the sites are very busy......nice to see some things getting better!!...

Hello I have had a misterable Christmas Season, I am not selling anything.

Hello this has been the worst Holiday Season in many years? It is like pulling teeth to get a sale. You almost have to give your jewelry away to get a sale. I am considering putting all my jewelry away and hoping things pick up after Christmas but do...

What's Up With EBay's Search Function?

Have others noticed that the eBay's search function has been really wonky lately when searching within a seller's items or store? There are many anomalies but here is one example. When I search for items and find something I like I usually check out ...

Item Not As Described

The buyer said: "Doesn't match description or photos. These are not an 8 Tall - they were sized wrong."On both tags on the item it says "8 Tall". In addition I took measurements and add them in the description. I'm not sure how else I could have desc...

eBay Returns - Automatically Marked As Shipped?

So I have a buyer who can't get a phone I sold to work, and requested a return. No worries, I create a return waybill. About a day or two later eBay marks it as "sent" yet Canada Post has not received the item yet. I've noticed this as a buyer when r...

" Shipping cost cannot be calculated. Please enter a valid Postal Code."

I've started receiving this message on all of my items when attempting to get a postage rate for a U.S. zip code. My listings have always been set to automatically calculate for Expedited parcel for Canada and the U.S. Buyers have been emailing me as...

Unsuccessfully shipped to Mexico without tracking. Blamed myself

I'm trying to come to senses whether I've done the proper way of taking blame for the following mistake: allow shipping to Mexico from Canada with an option to ship by ground without tracking. What I've done it allowed an item to be available to anyo...

Resolved! cant list item due to shipping issue

Hello need some help listing an item. im getting stuck on the shipping section of creating the listing. the item is heavy at 80 lbs, canada post wont ship over 65 lbs and i cannot get any other shipping options other then canada post. no option for f...

Can I Use a Label Created in one of October's Free Shipping Tuesdays?

Could someone please confirm that I can use a label created back in October. I wanted to make use of the promo because I knew I would be shipping a parcel to Alberta at Christmas. If I recall, someone said that the tracking number would no longer be ...

ebay.ca promotions use USD, but we can't sell in USD, double standards continue.

Hi all, been away a long time. Anyway just received this offer from ebay, the dot ca site, and below is the dot ca link.The promotion mentions USD money. We can't sell in USD (yes i know go to dot com etc) Why does ebay keep forcing all these useless...

How long do i wait for buyer to respond before shipping paid item

I responded immediately to buyers request for a quicker shipping service. I haven't had a response from the buyer for 10 hours.I responded with more shipping options.Do I ship or wait for response.The item is paid for and the and the shipping include...

Anyone else having issues with USA Expedited Parcel?

This out-bound item has slipped from tracking. I mailed it Nov 28 but here it is Dec 13 and no tracking updates have been noted since Dec. 7. I think it's safe to assume this was a Christmas gift so I'm worried on behalf of my buyer. What should I do...

How to park Christmas listings from Feb to August?

I have quite a few Christmas CD listings that I don't want to have listed all year. I am not trying to figure out how to park them from say Feb to Aug. Other than in Turbo Lister is there a way to save them for next year? It is a lot of work to get t...

Resolved! Can anyone help me with the HS code for LP records to the U.S.? I'm hoping it's same for overseas

Can anyone help me with the HS code for LP records to the U.S.? I'm hoping it's same for overseas

Old messages and "watches"

1. Old messages with buyers asking about listings and items I watched long ago are not cleared from the bell symbol, and I get still get reminders about those items I watched long after those listings have ended. Seems my summary page is not updated,...

How to invoice for shipping upgrade after buyer payed

A buyer has purchased and paid for an item but now wants to change the shipping to a quicker shipping service.How do I charge the buyer for the extra cost of shipping?

Resolved! I have an item that is being censored in certain searches. And I have screenshots to prove it.

I have a listing that is being censored from specific searches (and I have screenshots to prove it). I have thought this for a while, but now I have proof. When I search "Robert Graham" (under cheapest listings first)...I show up first. When I search...

Best Offer: Today is The First Time I Resorted to a Real Jerk Move

With some reservations, I added Best Offer to 99 per cent of my listings about 18 months ago to generate sales. It has accomplished what I set out to do: generate sales. But first I had to grow much thicker skin. I tried to adopt the idea that 'no of...

Resolved! Those Extras For Listings Seem To Have A Mind Of Their Own

Okay I don't want to accuse eBay of being shady with the listing fees but this just didn't make any sense to me at all: I just listed a couple of new things and specifically and carefully did NOT check off any extras. This is because as a new seller ...

Paid for Priority Express International - still in the USA a week later?

Hi there,I shipped a package to the UK paying for priority mail express international a week ago. It went through my local sorting facility the next day and I didn't hear anything for 4 days, and has now been in California as of yesterday, it says it...

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Free listings on dotCOM

I notice that dotCOM has a 500 Free Listings (auction or fixed price) .Prepare to have your good stuff flooded out by the usual unsaleable trash.