Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Cancel or ship? WWYD?

I have an item that is B-i-N with "free" shipping to destinations in the USA and Canada. Overseas shipping is extra. A buyer with a confirmed address in the USA does a buy-it-now. According to his ebay profile, he's been an ebay member since 2007 in ...

Sellers - check your listings for Small Packet USA

Since October many/all listings with Small Packet USA shipping are not showing rates - shows nothing at all or sometimes invalid zip code. i informed eBay back in October and it is still not fixed. Expedited USA does not seem to be affected, though i...

Chuckles: Changes to Invoices Sent

Not long ago, I griped about how Invoices sent no longer included the seller address at the bottom because I used that detail with Local Pickups. Today, I noticed the address was back. With a twist. The invoice was sent to a buyer within Canada so I ...

Screen Shot 2017-12-06 at 10.19.26 AM.png

ebays 2017 canadian entrepreneurs of the year

Very interesting choices, http://announcements.ebay.ca/2017/10/04/8057/ I don't think ebay would like to hear what I think about their choices, I guess that I should congratulate them, but I did not think that feedback score of 94% was all that great...

Resolved! Refunding partial shipping charges to my buyer?

Hi! I use Canada Post calculated shipping on my listings. The actual shipping cost was way under what the calculator charged my customer, probably because package was smaller than what I had put in the listing. I want to partially refund my buyer for...

Resolved! What to do when not shipping with Shippo?

Hi! Newbie here... Just did my 4th shipment! Ok, so on the first 3 shipments, I used Shippo, so everything was linked to my account and as soon as I printed the label and shipped the package, it updated automatically in "My eBay" to show as shipped a...

Speculation: 'Change Could Mean Buyers Pay eBay Instead of Sellers'

Hopefully, this will not come to pass. http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2017/11/1512050577.html

Screen Shot 2017-12-02 at 8.49.38 AM.png

Resolved! Help, I made an accidental refund, what to do?

I went to Paypal to send a $1 shipping refund to a buyer, and put it on the wrong line on the form, and so the whole amount was refunded. Now I don't know what to do to correct it. Any help would be appreciated.

I guess additional free listings specials are a thing of the past

I guess additional FREE listings specials are a thing of the past Sales are way down due to 50 listings per month. No, I do not want to open a store Yes I already know you can list in Canada and US site Still not enough to generate the sales I enjoye...

2 Weeks With No Sale

So I have set a new record, but one I am not happy about. For the first time in 15 years I have not had a sale in 2 weeks even though I have over 1000 items listed. This is supposed to be the busy time of the year for shoppers but I guess not this ye...

Ghost transaction...

Hmmm this one is interesting.... Ebay transaction last night. (from Australia) Item sold and has been paid for. No "sold" email from eBay. (shows as sold on my ebay) No "payment" email from PAYPAL. (payment arrived in PAYPAL account aok) Very odd for...

ebay drops watermark ban

No watermark enforcement in marchhttps://community.ebay.com/t5/Announcements/Watermark-Removal-Policy-Enforcement-Update/ba-p/27803744 How many times have they announced something and had to reverse after. Like how they suddenly blocked catalog image...

Resolved! Are my eBay.ca listings showing on eBay.com?

Hi! Just a quick newbie question... When I list an item on eBay.ca, does it necessarily show on eBay.com, or do I have to do something special? Thanks!

Buyer asking fro pre-paid return label 39 days after purchase

Hey! I sold a camera to a buyer 39 days ago and this morning, out of the blue, he writes to me: ------------------Hello,I need you to provide me a prepaid shipping label, or pay me the amount it will cost to ship back to you. Thanks,XXXXXXXXX--------...

If buyer does not pick it up and it is returned to me by canada post, what options do I have

Recently had a decent large sell took the buyer 3 days to pay which I have no problems waiting up to 5 days as sometimes buyers don't have funds in ther paypal.But now after 10 days the item has been sitting at the post office outlet waiting for the ...

snapship expedited to US can't insure over $100?

When I click on show additional options there are none, but with this service it's supposed to be up to $1000 for a fee, but doesn't allow me that on US shipments only Canadian, is this a known bug? When I used to use paypal labels I think I was able...

Trouble with latest Windows Update?

This is not strictly an eBay issue, but I'm wondering whether any sellers running Windows 10 (particularly on a laptop) have had difficulty with the latest automated update from Microsoft. My laptop (which is no more than 2-1/2 years old and has been...

Cyber Monday and NO LISTING SPECIAL WHY????

I can't believe eBay has not run a free listing special for the busiest day of the year for internet sales. I guess this is why eBay has dropped to the sixth largest internet sales What does everyone else think of this?

Listing with free shipping

Just sold a coat to a brand new ebayer. (she opened her acct. today). It was listed with free shipping and "best offer". Without looking at her history, I accepted her offer. When I went to send the invoice, it said free shipping. I'm sure she doesn'...

Resolved! Interesting glitch: 'the seller has not specified shipping option' error with actual cost displayed

This is a new one to me. Noticed in on my own listings starting yesterday but it could have been this way all week if not longer, I haven't been paying attention. Item gives the error message 'the seller has not specified shipping option' while accur...

Screen Shot 2017-11-26 at 4.46.31 AM.png

Resolved! Canadian sellers know that on a low priced item that it is unlikely to sell with tracking cost

There is a person in Mount Ulla NC that has been buying from Canadian sellers that cannot afford to put tracking on their items. This is because the item is low cost and will not sell if there is going to be a $12.95 tracking charge added to the cost...

Canada Post changes - holiday money back guarantee, 2018 letter-post stamp rates

November 20, 2017 to January 5, 2018Delivery guarantee (or money refunded) will only apply when a parcel is 2 or more business days past the delivery date standard.https://www.canadapost.ca/cpo/mc/assets/pdf/business/2017_peakSeasonServiceGuarantee_e...

Invoicing

HiOnce yr item is sold.How long before you invoice and expect payment.I posted a blacklisted phone yesterday.Somebody bought it today...I'm not going to lie....They've asked a couple of questions so I'm just waiting to see what happens....Thanks

Resolved! Lower sales since listing in Canadian dollars?

Just wondering if others have experienced a drop in sales since having to list in Canadian dollars. I sell antiques and collectibles for the most part, and my sales have dropped considerably. I used to sell 10% to 20% of the items that I listed at an...

Slow sales & getting worse all the time

I have noticed that sales are getting worse & worse all the time now. I have been keeping track of my sales for over a year & see a definite pattern. I usually have steady sales for 2-3 weeks out of each month & then for at least a week not one sale....

Does anyone know an inexpensive way to ship overseas?

Hello everyone! I have a question about shipping large packages overseas as I have an auction running and everyone that wants it is overseas. I am very familiar with Canadapost shipping and how slow it can be if sent overseas. Here is what I am selli...

How is it possible that an object listed appering on my eBay wont appear when doing a search

How is it possible that an object listed is appearing listed on my eBay wont appear when doing a search so that nobody wont be able see the object for sale

Dumb Question About Postage Labels: Does the Paper Have to be White?

So, I'm settling into a long night of packing orders and discover I've no paper left for my printer. Well, not quite. I have no printer paper left but I do have a lovely minty green cardstock. Can I use this to print my postage labels without repercu...

How to check your dings.

I read about buyers getting dings and dinged.Are dings real and if so how do I check my dings?How do I know if dings are affecting my sales?

Making Some Headway with Listing Migration

Without getting into specifics (because I cannot without violating Usage Policy) I'd like to report that I am making progress and have three solid leads on software tools that migrate listings as opposed to offer only a solution that allows you to se...