Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Country of Origin and Ebay labels issue!

This is the second or third time I have noticed this issue, and to me its not good! Especially with the tariff issue.When I sell 2 items for the same price and they are not the same country of origin, ebay is grouping them on one line and picking whi...

FEES, including taxes for selling Canada to the U.S. hit almost 20% of actual selling price of item

A $100 item shipped for $25.00 to the U.S. will incur fees of around $24.62 (19.7%) because despite the blamket claim of 13.6% fees on "selling" prices, the fees levied on shipping, foreign shipments and taxes (both paid by customer and seller) boost...

Returns made difficult by Ebay.

1. They'll keep the fees, even if the return isn't forced. I have proof of that.2. They provide ZERO support in facilitating returns.3. When you ask a buyer for a paypal email so you can send return funds, Ebay blocks it because they think "you are t...

Shipping overseas

With four exceptions, I am happy to ship overseas and have been for years.But today I was told by a Turkish customer that they could not buy one of my books.I checked and my Selling Form does accept world wide buyers. I prefer to use Canada Post, eve...

Can I start selling again or not?

Very sorry - I've tried reading the posts and news and whatnot but generally out of the loop. My store has been on vacation since early May. Can i start selling again or is Canda Post going on strike/locked out at any time?

Tariffs Sending China made goods from CANADA to USA buyers via Canada Post DDU?

Hi all, Now that almost a month has gone-by since the new tariffs and de mninimis ending for China made goods going from Canada to USA customers via canadapost, has any buyer reached out to you to complain about a tariff bill if you sent the goods vi...

For those who want to put your listings on vacation but you can't, use "out of stock" option

Thanks to @recped, I was able to leave my listings stay active with "out of stock". 1. Selling preferences - Multiquantity listings - stay active when you're out of stock - turn on2. Seller hub - Bulk edit - Available quantity - change to 0 - submit ...

cost of listings need help answering my question?

after reading here that the cost of listing now has risen to .35 per month plus tax, from when I started it was .17 plus tx that's when I started using the store idea to reduce costs ( see no other advantage to a store other than to save listings fee...

Tracked packet price increase??? Anyone else

Hi all, just started doing some listing and noticed all the items i put on for shipping to the USA as tracked packet has gone up. I use to be able to get shipping tracked for like $7 now the cheapest im showing is over $15. I know there is a increase...

We canceled a sale for your security, But You are Overdue on Shipping

A recent sale was cancelled by eBay and eBay cancelled the buyer's account "No longer a registered user." As per the message sent, and below, I am instructed to not ship nor interact with the buyer, and that "If payment was processed, a refund has no...

Why doesn't ebay notify Buyers a potential Canada Post service disruption when checking out?

Almost all organization I related to informed me "A potential canada post service distruption" by email, or their websites. I'm sure other canadians are experencing the same. I get to see the news about canada post strike on every news channel everyd...

Resolved! Help needed to close store.

I have my store on Time Away, I don't want to risk sales with the uncertainty of Canada Post.I now want to go to free listings, just got another payment of $35 dollars coming off my bank account. I have questions:1) If I close my store, do I lose all...

Resolved! Kelogs or timmies boxes?

Im a serious seller, im trying to decide should I use kelogs or just at use tim bits boxes? Tim bits boxes are good but the customer's sometimes complain about the powder frosting on the boxes. Any input would be helpful.

Taking several months off from selling.....is there a way to preserve listings?

At the end of June i'm going to be takng several months off from selling. Not sure exactly how many. Anyway, is there a way to preserve all my listings so that i won't have to start from scratch listing all over again when i return? I know time away ...

Error message in bulk updates

Hi Support,I need update on the following attached error how i can remove this?

CP has been turned off as an option.

I just received an order for Kamloops....1 to 2 days normal delivery. eBay has pre-emptively turned off CP as a shipping option even tho customer was permitted to choose that option. To ship with UPS would be more and a major inconvenience. Unsure wh...

Brand new buyer lives in condo, didn't give me unit number, isn't responding to messages

Brand new zero feedback buyer bought an expensive-ish item from me. Not worried about that. He lives in a condo but didn't give me a unit number and is not responding to my messages (the condo does not have a mail room or concierge, i called and chec...

Media sellers - where to find CoO markings?

So came into a nice clean lot of anime DVD/Blu-ray sets. A handful are marked made in USA, most have nothing printed anywhere. Some Bandai entertainment, some Funamation, etc. I know there are markings on the play side of the discs, but so far haven'...

Odd tracking situation on a Stallion Express package

So on Friday I dropped off four packages, and this time they were all USPS. (Sometimes I use US economy, whatever's cheapest unless it's an expensive item and I want to pay for faster or better services). All four were tendered to USPS yesterday afte...

So when will you re-open your store? What do you think is going to happen with the postal dispute?

So when will you re-open your store? What do you think is going to happen with the postal dispute? I sure would like to open my store, I am hoping that the union will vote on the last offer, but I am afraid they may just go out on strike and it will ...

Resolved! Shipping options with calculated and fixed rates

Is it possible to have multiple shipping options with calculated and fixed rates? I want to offer Canada Post with calculated shipping, and a second option with a fixed rate, but the second option always follows the first's payment structure.I've als...

Question about shipping

Apologizes if questions aren't allowed here, have never used these forums before. I'm currently running around 300 NBA card auctions, 100 finished today, 100 more Friday and Saturday. I sold 12 of the 100 today, and I noticed all of my sales were to ...

Ebay needs to Allow disable primary shipping location. (Ebay.com Canadian sellers need disable USA)

Canadian seller on Ebay.com US. I can't disable USA shipping for my Chinese items. Of course I could move listings to Ebay.CA. ... create new account, setup shipping policies, copy listings etc, start from zero... unless I want to switch to Ebay.CA w...

Coupons & Offers

We are looking into giving coupons to people that have bought from us in the past in case there is something else we have that interests them, but we want to make sure that if we make offers on watched items in the future, that they can't combine wit...

Canada Post workers stay on job

Only to refuse overtime as contract talks fall shortSomeone at Ebay has assumed that the strike starts today and removed Canada Post shipping options.That decision was premature. They did not know that job action or rotating strikes were an option fo...

US court blocks Trump's 'Liberation Day' tariffs

As per CNN:https://www.cnn.com/2025/05/28/business/us-court-blocks-trumps-tariffs

Apparently eBay Canada is Looking for a new General Manager

Interesting article: https://www.valueaddedresource.net/ebay-looks-for-new-canada-gm/ Here's a link to the job posting if anyone wants to apply https://jobs.ebayinc.com/us/en/job/R0067184/GM-Canada

Ebay is charging a shipping label fee after one month. Should I change the payout schedule?

This is two part question regarding to Payments.First, I just received an email saying that ebay is charging a fee out of nowhere. I thought I've got all the payments and charges already. However, from what I checked, it was from a shipping label I c...

Stallion's website is down?

I have a bunch of orders on my other account, I couldn't do anything all day because I've returned to work. I literally have 50 minutes to get everything packed so it can go out today (or it might not go out for a few days), and now the website is do...

Buyer keeps money and item? How can I escalate

I had a buyer buy a item, try to return it. I denied because I showed all damage. I contacted 4 different eBay customer representatives, and they all said i don’t have to accept it.In this time, the buyer sent me a message of a screenshot from a eBay...