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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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  • 48 replies
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Okay, who broke Canada Post Tuesday’s?

Been trying to print a label on the Free Shipping Tuesday site all day. Even tried Snap Ship but nothing is working. Canada Post on Facebook says they are having problems - Again! Next year I’m staying up until midnight and printing then.

Fake email asking for status of a refund

Just got an email .... with buyer's first name... eBay's listing ID number... and asking for status of a refund. The listing ID number is clickable and takes you to a page where you have to log onto eBay. This login page is most likely fake where the...

User avatar by Community Member
  • 170 Views
  • 0 replies
  • 2 helpful

Need help regarding changes to ebay

since I last sold here in 2006.I need to know about online tracking options from Canada Post that are Paypal compliant?The different listing fees with ebay?Whether to use auction or fixed price listings?Do they still have ebay stores? I know this inf...

be careful when you do a bulk relist...

i had 11 items end last night, and went into my unsold section, so today i am listing new auctions, and notice i have 11 items in my unsold i haven't relisted,, so i go to relist them and guess what i have 11 errors, as this are duplicate listings.. ...

User avatar by Community Member
  • 1673 Views
  • 30 replies
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Order Details do not match Invoice or Sales Record

This is a new one. Sent an invoice to a buyer in the USA today and saw, on review, the Order Details on this transaction do not match the Sales Record or Invoice sent. Order Details: Invoice sent which generated the flawed Order Details: Sales Record...

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User avatar by Community Member
  • 598 Views
  • 5 replies
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System Error when trying to create multiple listings from drafts section

Last night, and now this morning, I have been trying to create multiple listings in the Drafts section. Qty of 7 I am doing everything the same way I always have but I keep getting a Pop Up Error Message THERE WAS A SYSTEM PROBLEM CLICK OK AND TRY AG...

Where do I go to manage new Markdown Manager listings?

The Markdown Manager page took me to the new "Create a Sale Event" page to setup a sale. I can see that all my listings are now on sale, but there's nowhere I can see to actually manage this new sale. Can someone direct me to a proper link? When I go...

Hmmm privacy notice, regarding HST number...

Got an ebay message this morning* advising that under the new privacy agreement they can share my GST registration number with CRA (which I thought they were already doing and is fine by me), however my question is: I don't remember ever adding my GS...

User avatar by Community Member
  • 669 Views
  • 8 replies
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Constant request invoice problems just don't stop

The seller does not offer combined shipping discounts.The seller has disallowed combined payments and shipping discounts. Please proceed to checkout to complete your purchase. This is starting to really upset me as both a buyer and seller. It never s...

User avatar by Community Member
  • 1430 Views
  • 28 replies
  • 1 helpful

Resolved! Return Label

Buyer wants to return item.Buyer ask me to print or send a return label for him.Does this mean the buyer wants me to pay for the return of the item.??

User avatar by Community Member
  • 912 Views
  • 11 replies
  • 0 helpful

Error message from Sell button

Why is it that every time I click on the Sell button at the top left, I get an error message? I’m new at selling on ebay.ca and find it difficult to get to the page where I can create a listing.

User avatar by Community Member
  • 163 Views
  • 1 replies
  • 0 helpful

Paypal error message 5100

When I try to make a PayPal shipping label I enter all the information needed then hit the calculate shipping button and I get an error 5100 message and am told there is a problem and it boots me out. Can anyone help or give me a suggestion?

User avatar by Community Member
  • 612 Views
  • 3 replies
  • 0 helpful

Canada Post changes for letter mail

Hello GuysEarlier I was able to send small cables or dvd etc in letter mail to keep shipping cost low.Today I went to ship a cable and guy at Canada Post said that from now on only letter or documents can be sent in letter mail. And anything else nee...

User avatar by Community Member
  • 7570 Views
  • 18 replies
  • 0 helpful

Buyer requirement overload

I have had a buyer from China trying to purchase china from me, 13 times! Same item, I have sent a message to explain that I don't ship to China. If it had been letter mail I would probably have done it, but not china. I am wondering if it will every...

User avatar by Community Member
  • 467 Views
  • 5 replies
  • 0 helpful

Exclude shipping locations

I noticed that when I wanted to change my items from auction style format to fixed-priced format, the exclude shipping locations disappeared and I have to re-do them each time and the same thing from fixed-priced format to auction style format!! It s...

User avatar by Not applicable
  • 647 Views
  • 2 replies
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My next issue, returned item

Sale price $3.95 with free shipping sent other lettermail at a cost of $1.80 postage. Came back with address crossed out and Moves Sticker from Canada Post. Contacted buyer, says address is correct and please resend. Told him I can't due to having to...

User avatar by Community Member
  • 554 Views
  • 15 replies
  • 0 helpful

Overseas listings are a mess as well

Has any one looked at any overseas sellers listings to see what they look like. I tried a few and they are a mess with descriptions and links to pictures. Let me know if you have the same issues.

User avatar by Community Member
  • 684 Views
  • 17 replies
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How to send a return shipping label for the U.S.?

On my selling account I had a customer ask to return 3 small items as not as described. I think thyy are as described but don't want to get into a dispute. How do I send a return shipping label now that I accepted the return? Also they made 3 payment...

Someone send me a messages on ebay how do I report them?

I got this email in my ebay message and I want to report them. One for selling bootlegs and the other posting their website. How do I do that? hellofor ROCK&METAL COLLECTORSOriginal Japanese Bootleg CD&DVD Shoptheir website was here. over 10,000 titl...

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