Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

It always amazes me how they sell it for so cheap?

I sell CD's and do use USPS mail to ship. I can tell you that 1 CD ships for $2.77 first class that is with tracking. Now in order to clear $2.77 shipping cost, you need to ask $3 at least (unless you have to pay an additional courier fee like me.) T...

Getting paid in US dollars

While doing my banking yesterday, I noticed the Royal Bank has a push on their US bankRBC Bank. If you get a lot of your payments in US dollars you may want to take a look at it. The idea is you get paid in USD and direct PP to deposit to your US ban...

Is Canada Post making stuff up to deny damage claims?

Hi! I sold a 300$ item to a buyer in the US. The item arrived damaged. Buyer agreed to a 50% partial refund and keep the item. I made a claim with Canada Post since I had insured the package. Buyer was super cooperative with Canada Post providing all...

Does making partial refunds damage my account?

A buyer contacted me to negotiate the price of an item. Something like from 100$ to 95$. Buyer went ahead and purchased the item for 100$ and I gave him a 5$ partial refund by going to :View Sales Record -> PayPal Transaction Details Is this a bad id...

Resolved! eBay won't let me list Marijuana necklace

So I tried to edit one of my listings today (a marijuana leaf necklace in the fashion jewelry category - no it's not real Marijuana, it's just a regular necklace) and eBay won't let me list it "POLICY VIOLATION".Here is what the error message says:"I...

Canada Post Free Shipping Tuesday

How do you best utilize free shipping Tuesday? From the perspective of a new seller with low volumes how would you best utilize this offer? Do you offer free shipping to buyers in Canada and hope something sells within the handling time posted (2 bus...

Is anyone else finding slow sales for the past 2 weeks?

Slow sales = watching paint dry. I even put all my stuff on sale and the only people who are buying live in Norway, UK or Australia. I guess they turned out the light for Canada and the US. Sales down 75% since mid Sept. Normally I start getting busy...

Hmmm our direct store names have changed...

One of my customers contacted me last night to tell me my store link doesn't work anymore... www.ebaystores.com/roncarmichaelstamps doesn't work anymore. I probably missed some announcement saying this stuff was changing....any info anyone has would ...

A new seller ask for tips of saving package cost

This is a new seller will sell antique porcelain items. The size of each one are quite different, some are so big and some are so small, so it's hard to standardize the package size. Today, I went to Post Office to study how many different size of bo...

Resolved! Item Not Received Case

I buyer opened an item not received case for an item shipped Small Packets International - Ground. The sold the item with free shipping and shipped via Canada Post International Ground going to Europe.I shipped the item on August 30, 2017 and the cas...

Offers changed again

Another stupid change for the sake of change... didn't they change the way offers looked last year? Oops, they did it again!

Christmas shipping dates 2017

I was in the actual Post Office the other day and they had just received this.Sorry to take so long to post it.

'False positive' feedback: leave as is or reply to it?

So... this happened. I have a feeling I already know what to do about it (nothing) but wanted to solicit some opinions. Do I: Ignore or follow-up with a reply? Usually, I would accept this as constructive criticism since many things I sell might be c...

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New Feedback Page, what a piece of garbage

Has any one tried to leave feedback for a seller? More idiotic changes that are completely a joke. You used to be able to input a user ID and pull up all the sales and do a whole bunch at a time. Now you have to do 1 at a time, then pull up the next ...

WWYD, would you sell it for more?

I sell on 5 different websites.. I bought a new stove and the storage underneath the oven is 1/2 the size of what I had before, so I have to find room for my pots. I took a look at what I had and what I use. Some of the pots/pans I am donating but I ...

'Collections' dysfunctional

Is anyone else experiencing a problem with their Collections? I'm trying to update mine, and create new ones, but I'm hung up on adding items that stall and won't actually add. I tried the usual fix-its to no avail.

New seller asking for shipping experience

Hi, I am a new seller. After weeks of photographing, describing each item, open paypal account......now, I got stuck on the problem of SHIPPING! I will sell pre-owned antiques, most of them are porcelain or pottery arts. Yesterday, I went to a post o...

Contacting a buyer

At one time you could access a buyers contact information. Address, phone number etc. Can this still be done? If so can someone steer me to the spot. Could not seem to find anything. Reason i am asking is that I have two US buyers that are having pro...

Closed all three stores today

Good buy ebay

when is ebay.ca seller tools getting updated?

For a while now i have noticed that people on ebay.com have much more useful tools over us on ebay.ca, for example their dashbaord looks clean and updated, you can see your impressions, etc. Also now they have promoted listings! So i was wondering do...

Using postage stamps without concequence

I've been selling on eBay.ca on and off for the past few years and I'm really trying to make it work this time. I specialize in selling video games, and when I ship them I use Canada post over sized letter to ship them. This works out great because i...

I am in Canada, but listed on eBay.com-

I cannot navigate the shipping section at all....will not show Canadian Postal Code and shows on my listings Pick Up Only.....will I have to re=list on eBay.ca?

Worldwide shipping options not showing for certain products

I have multiple items for sale with the same weight/size dimensions and the same worldwide shipping options. But when I login to on my desktop and change my location from Canada to say Australia, some items do not show any shipping options for that c...

Cancelling An Auction

I had a BIN item on today and and a Buyer in the UK bought it and I only ship to Canada & the USA. I went to the resolution centre to cancel it but the reason for I don't ship to the country option is gone only 3 reasons are left and the only one tha...

EBay cracking down

If you've received an email today with the latest update to the eBay User Agreement, I'd advise paying attention. Usually I just skim past these updates, most are administrative and have little direct impact on how we do business here. This may be di...

Resolved! "Apply my promotional shipping rule" is missing.

I am trying to make a discounted shipping for my buyers. I have tried the flat and promotional shipping and when I used a guest account to check the final number, Ebay still charges the shipping per item. I have also experimented with the currency di...

Buyer returned item with UPS, arrived with 130$ custom fees

Hey guys! I have a big mess on my hands and not sure how to proceed. I sold a US buyer a 400$ camera. He was having troubles with it and decided to return it. He used UPS didn't mention it was a return and indicated full value on the custom label. Re...

Where is the promo code for the free shipping Tuesday? - PLEASE IGNORE!

On the Canada Post Snap Ship website, it states: "Find your promo code right here, every Tuesday this October." But there is no code and no link to a code. Hopefully someone has already used it this morning and knows where it is. Thanks. UPDATE: It's...

Undelivered Item Claim Placed and Refunded directly through PayPal

Hi all: Just wanted to share my very latest lesson learnt on eBay, in case it might be of interest or of any help to the community.I have been on ebay since 2011 and for the first time I encountered a situation like that. In short: a US-based buyer b...

I am so happy that I didn't watermark my photos

Last year when ebay moved away from watermarking our photos, I was thinking that I would do my own watermarking. I did some experimenting but eventually dropped the idea. Boy am I ever glad I did that now. Every year, I have had to spend major time r...