Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Ebay Open 2017

If any one is interested, there is a post on the US boards with a bunch of videos from Ebay Open 2017. Here is the link http://community.ebay.com/t5/eBay-Open-2017/bd-p/open2017

I really like promoted listings on .com

I use promoted listing paying an additional 5% FVF on my sale. This has really worked well for me, I have been getting more sales plus more looking at my other listings.

What website to use to include pictures in my descriptions? Photobucket no longer working...

Hey! I usually include a picture in my listing descriptions. Since a few days ago, I was using Photobucket but they've taken down all my links out of the blue and I can't seem to find another site doing something similar. I only have like 3 or 4 pict...

The extortion tactic of a buyer.

I sold a set of golf clubs through eBay. More than ten days after the receipt of the item, the buyer contacted me about the crack in the shaft and demanded a partial refund with a threat of negative feedback.But he does not want to return the clubs.A...

Be Careful with eBay's "Top tips for selling your items on eBay" e-mail!

I hadn't received one of these e-mails for a while. I thought it couldn't hurt to see the suggestions, so I clicked on: Go to Seller Hub Growth to update: 23 listingsThe first listing was for an item priced at $25 USD. I then clicked on the Match Pri...

Resolved! Does TRS US really improve search results?

I read that on an official ebay page but just wondering if anyone has personal experience about making top rated US and if it increased their impressions/sales? Making global TRS didn't change much for me but I realize most people use ebay.com. thank...

Confusing Paypal message...

New message from paypal: "Reversals - Please be aware that the payment may still be reversed (e.g. if it is subject to a chargeback), even after you have sent the item to your buyer. Complying with PayPal's Seller Protection and following the trading...

Top Rated Seller Requirements Change coming still a bit confused

"Starting Aug 01, 2017, we're changing the way we track performance in the Global region. Transactions in the US, UK, Ireland, Germany, Austria, and Switzerland will no longer count toward your performance. Your seller level will reflect this change ...

Re: Changes on .com layout

I've read that many are not incredibly impressed with the new layout / design changes on .com seller hub and can in general concur. The item in question got two bids, but there's no option for sending out a second chance offer? One thing that we noti...

Markdown and Promotion Manager information

From the US boards courtesy of penguins_dont_fly seems there are changes coming. Here is the post: http://community.ebay.com/t5/Selling/Markdown-Manager-to-be-merged-with-Promotions-Manager-in-the/m-p/27268542#M1011278 and the direct link to the info...

Where do I find an eBay order Number?

Does anyone know where I find an eBay order number? I've looked everywhere and have been asked for one by Shippo for a sold item that doesn't show up and I need to ship. I did notice that Shippo does show an eBay number when you access their site und...

SHOCKING NEWS: Russia's Post massively unsealed postal wrappings located near city Rostov-Na-Donu

Please review the attached link in Russian, hope you will be able to translate with electronic means, o/w you can ask me for assistancehttp://www.newsru.com/russia/23jul2017/postal.html

FedEx closing all retail office stores in Canada

http://www.cbc.ca/news/canada/london/fedex-closing-stores-1.4215822

Resolved! Why do Non-US buyers do not leave feedback?

Are they Englished=-challenge. I am not griping, just perplexed. it iss part of his/her responsiblity. I have done my part to provide the best service. Shouldn't I receive a proper feedback? The 4 buyers I am referring to are are based in NJ, eastern...

Ebay took a huge hit in the last quarter - profits down 94%

https://finance.yahoo.com/news/ebays-profit-plunges-94-pct-202536728.html

Proof of Concept: New Lightweight Parcel Product

Here's an interesting note that was sent to post offices last week. Seems like Canada Post is working on a new option for sellers to ship lightweight items relatively cheaply within Canada without having to send them Lettermail. Seems to be a very ba...

can you give me tips how to remove inappropriate feedback

anybody help me to remove inappropriate feedback which a nasty buyer which never buy has left for me. thanks

Pre-Orders: The Good, the Bad from a Seller's Point of View...? Input requested

I'm thinking about offering a pre-order item listing on something I won't physically have in my hands until Aug. 1 with shipping as soon as Aug. 2/3. As a seller, what should I be cognizant of or worried about?

Sales report in US dollars

All my sales reports are in US dollars. They were so adamant about Can $ on .ca, why can we not have our reports in Can$ as well. Is any one's sales reports in US dollars as well?

Private Feedback?

I didn't know there was such a thing as private feedback.i just learned of it tonight after I went to check this buyer, who is giving me some troubles, feedback.Surprise.....even if he/she has almost 900 feedbacks really you can see any. I don't thin...

Cdn$ keeps moving UP (US$ moving down)

It was not that long ago (early May) that one would get about Cdn$ 1.37 for every US dollar. Two months later, the current rate is below Cdn$ 1.27 for every US$. https://web.tmxmoney.com/forex-quote.php?qm_symbol=$USDCAD Sellers listing and selling i...

Using padded envelopes are now all small packets?

Went to mail 2 tiny padded envelopes to the US today and was told, as of today anything that is send in padded envelopes is small packets mailing, therefore doubling the cost.My postie said this just came down today, and he was surprised by it also. ...

Resolved! Item not received case but buyer selected cheap shipping option

Looking for advice. I sold an item and provided two shipping options on the invoice - one with just small packet with no tracking and insurance, and the other a small tracked packet with insurance. I've had success using the former and I think it als...

I've noticed eBay upping the advertising campaign....

I've seen a few general ads on TV now, they appear to be geared more toward a younger audience though. However the good news is that a couple times now I've received a specialized email through a US stamp publication that points one towards eBay, ie ...

ebay is advertising like crazy lately.

I'm not really a fan of their latest campaign, but they are definitely spending money for lots of adds. I hope it works, and it boosts all of our sales. Good luck, and all the best to every seller.

PAYPAL SHIPPING gets the Hard Sell via Canada Post Solutions for Small Business

Saw a hard sell for Papyal Shipping and their new partnership with Canada Post Solutions For Small Business when I went to log into my paypal account today. I did not take the time to watch the video. It seems to be that if Paypal Shippings wants to ...

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Resolved! We've all had these days where you spend eight hours searching high and low for that thing you sold

I just had the most frustrating day. I spent almost seven hours searching for a single item. I looked through every one of 350 boxes in my work area and came up empty-handed on the item that sold that I was certain I still had here. Accepting defeat,...

Counter offer wait time

Had a lowball offer on a listing. When I went to counter, the location showed as Arizona, so I calculated shipping using the zip and state which showed. Now it appears the buyer is in Alberta (I looked at her feedback). Do I still have to wait 48 hou...

Those days you wonder how ebay dev projects get approved...

It looks like they've decided to tinker with the order management (awaiting payment/shipment/etc) pages. Looks like it is just on .com for now. Instead of a clear and concise format we get a more cluttered layout with unnecessary product images. CSV ...

Frustrated with Canada Post. Package going nowhere

Those of you frustrated with GSP, would be no better off with Canada Post. Sent package 4 days ago from Kelowna BC. It's still sitting in Richmond BC going nowhere. It went in the complete opposite direction to destination, and there it sits. This ha...