Seller Central

lost package in mail, 16 defects as a result, how best to protect myself, and possible repercussions

OK, contrary to a lot of comments, a package has been lost in the mail with 16 items in it. Fortunately I was smart enough to insure it so will not be out any money when I refund the buyer. My concern is the defects. If I refund and I read correctly,...

Check totals when relisting multi variation listings

I had a listing with 1 each of 3 different ring sizes and one size sold this month. I relisted it this morning and the ring that had already been sold was showing as available again. The same thing happened on another similiar listing. I did use reli...

overcoming problem of international shipping costs

Seems like I must face up to a real problem. I sell vinyl records . By experimenting with Worldwide shipping or only Canada/US, I have learned that buyers of these records are without doubt, mainly International. LEAST expensive UNTRACKED airmail sma...

Expedited Parcel rates available again from Canada Post

I don't know if a rather peremptory email to the No 2 honcho at Canada Post did the trick or not but you can now determine the domestic Expedited Parcel rate on the new CP Find a Rate website the same way as in the past. You don't need to sign in to ...

Amazon attracts eBay merchants with faster sales growth

From the Toronto Star today (based on USA data): http://www.thestar.com/business/2015/04/06/amazon-attracts-ebay-merchants-with-faster-sales-growth.html eBay’s once-loyal merchants are moving more of their business to Amazon.com, saying they get more...

Seller "Summary" page gone today

It seems eBay just can't stop monkeying around with the décor. Today, on logging in (the new login screen of course), I clicked on "Summary" in the place it's been for the last few years, under "My eBay", and -- no seller Summary page. I thought they...

Are disclaimer letters valid?

I just noticed this disclaimer on an ebay listing from an experienced commercial seller: BUYERS FROM ITALY PLEASE NOTEBecause of a substantial loss of mail through The Italian Postal Service, we will ship only under the following condition : We must ...

500 free 5/7/10 days Auction listings (April 8-12)

Requires activation and invite only. NO RELIST (but sell similar will probably work) And lol I did get the e-mail, but when I click the "Activate" buttom it says it's invite only and I didn't qualify (lolwut), guess I'll have to try after 9pm PST to ...

Shipping Within Canada--Oi!!

Has anyone noticed how expensive it is to ship within Canada??? To send a regular package out west from Ontario is around $16... Can send the same package to the USA for 11.99.... for example. This has come up more than a few times now. How do other ...

eBay Displays Handling Costs, to Seller's Dismay

http://www.ecommercebytes.com/cab/abn/y15/m04/i09/s01 And life does go on.

How long does a case stay open?

I sold a craft kit to a new buyer (one with the random numbers and letters ID) in Feb. It was just to Toronto, 40 miles away. A couple of weeks ago she opened a case saying it hadn't arrived. She said that she is a Russian student at a Toronto Univer...

Two items purchased by the same buyer was given a shipping discount by eBay and not me.

I would have given this buyer a refund which I do for combined shipping after the item has been mailed. I would have done this again if not for coming across the discount on the U.S. order details site. I have not set my eBay up for shipping discount...

Can't find ventureone expedited parcel rates...

on line since they recently updated the Canada Post web site. I used to click on "business", calculate the rates, then click on "savings". How do you do it now?

Resolved! Why do I have to put my postal code down if I charge a fixed cost price for shipping.

If I have a fixed shipping price or free shipping why should I have to put down postal code. I have been buying on EBay for many years and must have over a thousand satisfactory deals that I have purchased. I only have one sales record which was also...

Unable to setup automatic shipping calculator...Help!!

Can someone please shed a light?? I didn't want to hijac another thread I've spent 2 days trying to figure out how to setup the shipping calculator to ship to Canada & USA.Here is my listing 271831759003 Get this from DOT.com , Shipping cost cannot b...

Buyer didn't pay, when does "request to cancel transaction" expire?

Some buyer didn't pay as usual. I sent a request that he changed his mind and to cancel the transaction. The buyer didn't respond. So how long do I have to wait to get my fees back and relist?

Resellers doing Buyers remorse returns, Anyone Else?

I had a buyer (who is actually a reseller) buy one of my scarves. A few days later she bought another one. She emails me she wanted to return the first one. I am like fine, I do allow returns. The reason "it doesn't fit". Ok, whatever. She just got t...

do you notice a correlation between "Best Offers" and complaints?

Hello Fellow Canadian Sellers. I was just wondering if I was the only one. I allow "best offer" and these days on Ebay it seems to me to be somewhat of a necessity due to slow sales. My general strategy is to list with a price comparable to any simil...

Shipping from Nova Scotia to USA & world

I have a friend operating from Truro Nova Scotia that have difficulty with shipping fees. He created a decent e-commerce site selling t-shirts and caps etc and was hoping to start selling in eBay but was totally turned off by the expensive shipping c...

Maintaining momentum

It's not enough that we've complained to Raphael about the cart disconnect issue, and it's not enough that Ina's written a blog post about it.Her story will be quickly forgotten, replaced by the next eBay mis-step and eBay will be able to safely put ...

Observation: open returns/cases negatively affects sellers exposure?

Background: I had my first “return requested” situation a few days ago. The short version is that the buyer misunderstood what they were getting. We had discussion back and forth and eventually they were ok with keeping the item. Since I’d never had ...

"eBay Shopping Cart Hinders Cross Border Trade"

From eCommerceBytes - March 31st Edition: http://www.ecommercebytes.com/cab/abn/y15/m03/i31/s03

Shipping Label for Letter Mail?

Anyway to lower the cost on shipping letter mail items? Very new to eBay and trying to find a niche group of items that I can make money off of. Any tips are greatly appreciated! Thank You!

Shipping to Hong Kong with tracking/insurance?

Im trying to ship a camera lens to someone in Hong Kong with paypal online shipping thru Canada Post however i cant seem to get an option with insurance or tracking.What would be the preferred shipping service? For whatever reason xpresspost does wor...

Resolved! Where do I find my yearly total paid to PayPal for tax purposes?

I need to find my total amount of PayPal fees for 2014. I have found the amounts paid for each sale under "details" but do I have to add up all those amounts item by item or is there a summary of my fees somewhere in PayPal?I'm pretty sure I found a ...

Not receiving returned item, what should I do then?

My buyer requested return on march 4th through automatically ebay system.I click agree for return, but I didn't receive the item back nor tracking number for returning item.Now ebay message me if I already receive the item, I should refund the paymen...

Resolved! selling postcards shipping

I have a few postcards to list,can any regular seller of these help,how do you ship them to keep them from getting damaged,bubble mailers,envelopes etc.any help would be great thanks.

Defects gone wild

Well I am caving in and giving up.Joined EBay 2007 went way out of my way to maintain a 100% rating for 7 years and then came the great defect system.I have all positive feedback except for 1 negative last year from Brazil for INR refunded and still ...

CRA and reporting taxes

Hello, I am wondering when and by whom the CRA gets wind of a seller's earnings? Is it eBay that is forced to report, or Paypal? I have phoned both and have received different and contradictory information on this. Basically they don't know. I realiz...

ebays new return policy

ebays new return policy I have a buyer that stated he received tablet and had a cracked screen ,was not shipped that way but things get broken in the mail so I asked the buyer to return and I would fully refund him all shipping cost ,he opened a clai...