Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

PayPal labels not working

Just tried to create a label with PayPal and got this message:P "PayPal not available sorry for the inconvenience." Does this happen often and how long does it last..

What's With The Buy Canadian Promotion?

I don't know how eBay thinks just having a banner on the top of the page saying Buy Canadian is going to help us get more sales. Why not offer a coupon for $10.00 off or something else like that to give people the incentive to buy from Canada.

Self insurance (cookie jar) RICARMICs 2016 statistics added....

As I'm going through the painful task of year end book keeping, I figured now is probably the best time each year to republish this for those who are interested: Notes:-I live in the stamp collectors world, so these results are all from postage stamp...

Woke up to a sale of 12 books BIN by one new buyer...

...plus 12 books with bids on my auction listings that are ending tonight! Cyber Monday effect?? This November is probably my best selling month since I've been here! I had a big sale of 7 books to a German buyer last week, and this week 9 out of the...

Resolved! Fast shipping

My husband mailed a package for me at 12.45 p.m. today, It was to a location about 80 miles away, and was delivered at 3.15 p.m. The buyer cannot complain at that!

Combined shipping is a refund owing if not how do I respond to buyer?

I had a Canadian buyer email me as to whether I combine shipping. He emailed me regarding an item on .com which had shipping of 3.00 US. I responded to him: I could combine 2 CD's for $4 US shipping, if you are wanting to buy more than that it takes ...

Buy Canadian -- January 2017

Hopefully eBay will do a better job than the October 2016 event. From my eBay January Seller Newsletter ...

More "de minimis" maneuvering

Did anyone else get this sent to their private email? Boy, they sure are persistent.

Links to 2017 Postal Price Fanfolds with new Light Packet Rates

After a lot of searching I found the new Postal Price Fan Folds for 2017. The first link has links to Canada, USA and International Fan Fold sheets https://www.canadapost.ca/tools/pg/prices/default-e.asp The next three links are to the individual Fan...

My Nightmare Before Christmas

The story begins a little less than a week ago, Friday night about 9 pm CST. I get a message from the buyer as part of the Request Total service after purchase that they need this item in time for Christmas, can I please quote them a postage cost tha...

Interesting Article on high on line purchase return rates...

Interesting how high the return rates are: https://www.thestar.com/business/2017/01/15/online-shopping-drives-surge-in-holiday-returns-and-what-happens-next-may-surprise-you.html

Buyer bought item 2 months ago - now says defective

Hi! I sold a 160$ battery to a US buyer exactly 2 months ago. He is now contacting me saying he's unable to get the battery to work and would like a replacement sent. I do have a return policy but we're way passed the dead-line. Also, these batteries...

No more promotions?

I haven't received any invites to free listing promotions for months (on multiple accounts). What is going on? Went from having so many unlimited promos for months on end, to now, nothing. Anybody else experiencing this or have I just been seriously ...

USA Bidder and options for the future

And now a humorous issue and then some serious questions. Humor but not really. Item is retail $15.00 and is listed for $7.95 with free shipping to Canada and shipping to the US as $7.50 due to increase on Monday. Get an email offer from a US buyer f...

Is there no way to do a partial refund re combined shipping?

I want to do a couple of partial refunds for combined shipping and it says I can only do a full refund. I used to be able to do a partial refund, what's the scoop? Anyway around it?

Canada Post Shipping Labels Announcement

Not sure if this is of importance to anyone / everyone since I do not print shipping labels from PayPal but thought Id' share just in case .... http://announcements.ebay.ca/2017/01/16/7939/ BEGINNING TOMORROW –START YOUR CANADA POST LABELS ON EBAYIf ...

New Postal Rates

I picked up the new rates from my post office which will be effective Monday. What got hammered as usual are the lowest light packet rates for the US and International. US up to 200 grams from 5.70 to 6.84 US from 200 to 300 from 8.23 to 8.60 US up t...

Really good weekend for sales for me.

Normally I sell about 5 to 9 CD's over the weekend, well I am shipping out 19 tomorrow. Tonight 1 buyer bought 4, another bought 5 and another bought 6, the rest were just one CD per buyer. I'm very happy, I know what I will be doing for the rest of ...

Shipping destination change.

What should I do if a buyer purchases an item and would like it shipped to an address different from there ebay address.

WWYD regarding a CD that has some issues and was purchased today?

I check a lot of my CD's prior to listing but with so many can't do them all before they are listed so as they are sold I run them through EAC to ensure there are no errors. The CD looks perfect and this is the first one out of the thousands that I h...

Strategies to avoid defect rate on cancelled listing

Howdy! New to the board but I have been selling on eBay for more than 15 years. I was checking my seller dashboard and I noticed that thing called transaction defect rate, which affects your seller level and if am reading well 3 defects and you're ge...

Can we sell on eBay.com ?

Hi, we are canadian seller. We just signed up some retailers in USA. Can we start selling items and those items will be list on ebay.com??Please advise RegardsMax

item location

Are we allowed to list an item is in Canada but at the same time your shipping is from outside of Canada?302193341260222374591305This is just few listing that i saw just wondering ?

free shipping supplies

Ok so i ordered the free shipping supplies,they are being shipped by ups oh my will i get scammed for duties taxes or what,if thats the case they will be sent bck with neg fb for sure,the first supplies i got were shipped usps no problemo

Resolved! Shipping cost cannot be calculated

I have read several threads about this issue and I have yet to understand what the problem with my listing is.I am trying to sell a single trading card game. I entered the weight as 2 grams, and the dimensions as length 8 x width 6 x height 1 (even t...

eBay will soon provide an authentication service

I don't know exactly when this will be available or if it will be available for Canadian buyers or sellers but here is some info. http://pages.ebay.com/authentication/?rmvSB=true

Slow sales are sales slow due to the economy

Good morning everyoneI have had a store now for three months , in that time I have had only two sales.Is this a sign of the times or is my site not being viewed.In the past(8 years) I have sold on the US site in US funds with over 800 sales.Any comme...

Has anyone found the new rate code table?

I'm one of those crazy people that still sticks stamps on the packages. So each year I print off the new rates tables etc a few days ahead to make the monday less disastrous at the PO. The 2017 PDF guide is up and available, has been for a while. Any...

I must be selling a tusk

This is really the limit. In my listing description I described a plastic radios colour as "ivory" and eBay would not accept the listing when I tried to post it. They sent me a message that they did not sell products made from ivory on eBay. This has...