Seller Central

How to purchase extra insurance?

I have combined shipping on several items and the total value is substantially beyond the 100.00 standard coverage. If I purchase a label through Ebay.ca(parcel is going to the US), all carriers, Fedex, UPS and Canada Post do not allow me to purchase...

Do you send offers to your watchers?

Do you send offers to your watchers? How has it been for you? I used to send them and had some success but since I now promote my listings, I haven't. So they find my listings and 31 are watching (I am sure for a # of reasons) and for what ever reaso...

Flat rate shipping to internationnal

Recently a guy from japan selected Canada Post Tracked Packet - USA . I click on print label and I have to use internationnal shipping to ship to him. I use flat rate. I talked to a ebay customer service and they said that if u have 1 option in inter...

Charging Sales taxes - Greed

I just sold something used at less than 40% than the original price. Yeah for me. I was shocked to see the charges after the sale and there is a confusion with the Canadian Tax Law. It state theat If the item is sell at a lower price than the origina...

eBay Labels - Item Lost in Transit

I had my first one of these today (item lost in transit by the USPS, Tracked Packet USA). I'm making this post in part because eBay has never told us how we're supposed to handle this, so I'm prodding devon@ebay to get us an official answer. I've ref...

Scam sites eBay doesn't shut down

Hello eBay, I would like to know why you guys allow systemic fraud on your platform and have for years. You got to know by now that these people out of India especially are selling fake items and are making up fake certificates of authenticityI spent...

Resolved! how do I find a buyer's feedback if I know his eBay ID only

Hi Guys, I am attempting to find a buyer's feedbacks and all I know about the buyer is his eBay ID and that he did the old 'didn't receive' item trick and asked and received a refund from seller (not me). Anybody? Harv

Shippo rate fail

Hi. I'm trying Shippo for the first time—to ship to the US. On the order page, it always says "Rates Unavailable". Anyone have any ideas? thx!

Linking Ebay account to Facebook page

Hi, im trying to link my ebay store account to a facebook page i created for it, but everytime i try it never logs me unto facebook, and just displays a blank page. using other web browsers do not seem to help, nor did trying to do it from my phone. ...

EBay printed 2 labels - cancelled one but both tracking nos. show as shipped in Hub

Today I tried to print a label, got an error message, when I was able to print one label eBay showed two different tracking nos. against my item. I was able to request a cancel for one label. How do I get rid of the second tracking no. that shows aga...

Relisting discounts

Hello. I just started selling again after about a 7 year break and I have a question about relisting after buyitnow expires. Aside from having to change all my listings to offer returns, which I understand I will have to do, is there a way to automat...

Is there an option to sell only within Canada?

I am not yet a seller here, but I do sell on another platform. I would like to set up some listings that only ship to Canada. Is this possible on Ebay?

Discounted shipping opt in/opt out survey request - Calculated shipping users

This may or may not apply to you but here is for the record...Effective May 13, 2024. To my knowledge there was nothing noted in announcements regarding this impending change on dot ca.Note: This may only "possibly" apply to sellers using calculated ...

Can't send buyer invoice: Authenticity Guarantee Program

I went to send an invoice to my customer (accepted a Best Offer) for a pair of shoes, but upon trying several times I get the following message popping up "Item(s) that are part of the Authenticity Guarantee Program have been removed. Invoice(s) for ...

eBay Changing Some Item Specifics

devon@ebay I noticed this the other day when creating a listing for a CD. Some of the item specifics that I added are being overwritten by the entries from the eBay Product ID entry. This is a problem because the product database often includes incor...

Is the Tracked Pkt USA discounted shipping ending March 31st?

Does anyone know if the discounted shipping for Tracked Pkt USA is ending this weekend? Any chance it will be continued? Edit: never mind, I just saw the notice that it has been extended indefinitely! Yay!

What Ebay "Global Shipping Program" has done to Canadian buyers

Earlier, a $99 item from a private seller cost $20 to ship via USPS, no taxes, ends up costing buyer $119.00. Now, with global shipping:-4-5 extra days travel time.-About a $7.00 global shipping fee. (hidden)-Always gets taxed by Canada Post because ...

Resolved! Automatic feedback when buyer's pay... bug?

Hello, Last few orders, I left an automatic positive feedback on buyer's... I never configured this. I tried fixing it by changing the setting to "When buyer's pay and left positive feedback", but even with this option ticked, it still left an automa...

Funds on Hold for 30 days After Positive Buyer Feedback?

I sold a card on ebay. Buyer paid, I shipped with tracking within one hour. Updated tracking to ebay. Tracking shows delivered, buyer reports they received the card and left positive feeback about the purchase. Ebay is now keeping my funds on hold fo...

Is there a Platform Where I can control my Ebay & Etsy from? Multi-Channel Manager?

Ive spent countless hours over the past few weeks trying out dozens of platforms and I cannot seem to find one that has everything I want included. And if it does, its $1000+ a month. Can someone please inform me of a Platform/Program/App that allows...

Ebay Global Shipping on postcards

My purchases consist mainly of postcards. Ebay sellers should note that if you're using Global Shipping and mailing from outside Canada, the shipping charges are being listed at anywhere from $15 to $30 on purchases of $5 to $10. No way I'll ever pay...

Canada Post enforcing an existing rule- HS codes

Chatting with the senior clerk at my postal outlet today (not a postal employee for the record).She tells me that starting next week, Canada Post will be insisting on HS codes for all exported goods.https://www.canadapost-postescanada.ca/information/...

Listing removed by Artificial Intelligence !!!

Hello Ebay sellers, I want to share with you a worrying situation that I experienced today.I have been a small seller on Ebay for 20 years with a perfect record this morning I received an email from Ebay informing me that one of the CDs I am selling ...

Resolved! Return label from US to Canada

Well I really screwed up & got an INAD today. Sold a chain which was marked 14K & I had purchased as gold from what I thought was a reputable person. Buyer tested it & it is not gold. It was sold for scrap price but was still around $600. Buyer opene...

Need some help interpreting ebay buyers money back guarantee policy

I recently had a USAbuyer message me to inform me they did not receive their item and that tracking shows that the package was "out for delivery" a couple weeks ago, but then it got "forwarded" , and it gives a generic reason of this being due to "wr...

problems with combined shipping

Hi everyone. Well I have had this issue for many years. Some customers can send me a request for an invoice and others can not.. Why? Is there an area on eBay that I can check to see if it is working or how to get it to work all the time..Your help w...

Resolved! Shipped eBay tracked Pkt to Australia - eBay tracking no. different from Can Post?

On March 26 I shipped via eBay labels a tracked pkt International to Australia. I just noticed that eBay shows it as shipped but the tracking number that eBay shows is totally different from the one that was on my label (luckily I wrote it down, it s...

Is the defect unavoidable for me?

I sold a pair of shoes with the light colored fabric tops and descovered that while they were waiting for their new owner the fabric has darkened in places. I sent a message to the buyer describing the problem and asking what they would like me to do...

Ebay agents are so bots

I shared past month that ebay covered my refund on a item not received case where buyer had suspicious activities. I just got 2 cases from a same buyer so i contacted ebay about it to ask if i was under seller's protection against that buyer. I got t...

Listings arent showing under Price+shipping lowest

Hey everyone this is very frustatring and I cant seem to figure out why this is happening. My listings WILL show up just typing into the search bar (second row of senpai haven goddess 4) BUT once I search for Shipping + price lowest only my auction s...