Seller Central

Advice on refunds for item not recieved and defects.

A buyer contacted me to ask me when her item would be arriving. I sent her an email 12 days ago confirming shipping and transit time. 12 days later she has yet to receive it. It was sent small package therefore there is no tracking. Value was 35$ and...

Be even more careful with item description

I suggest you all be super detailed in your item description. Buyer sent an INAD because in an lp I sold there were spindle marks (tiny lines around the hole from needle) and I had not noted that in description. On buyer's request I issued a full ref...

How to move items into categories in new store?

Set up a new store, haven't got around to adding categories yet, but can't remember how to move the items into the categories. Do I have to revise each item to do this? Is there a faster way than revising each item? Bulk edit or?

how to import from China for sale?

Hi everybody. I am new to be an eBay seller. I plan to import from China for sale. If the goods I purchased from China is shipped by DHL or other express way, must I register import and export number at the Canadian custom? I am in Ottawa. I have no ...

Calculate shipping from Canada to US doesnt seem to work

I have listed item to ship from canada to the USA and worldwide and and the shipping calculator doesn t seem to work, I tried using the zip code 90210 and it says shipping cannot be calculated, even for around the world it doesn t work, am I doing so...

Sales Tax in Canada

I have created a bunch of listings and realized after I sold a couple of items that I am not charging anyone tax - I have to pay tax when I get the product from my warehouse..... So, I set up the tax table and it says to go add other details and opti...

Expedited Parcel USA Label Change

Well, they're at it again. Just printed off an Expedited Parcel USA label and it's been redesigned. The sender's portion is also deeper than before, so you'll find you have to trim off the top margin to get it into a labelope. One thing I noticed tha...

Changes to Light Packet printed labels

Just printed off a Light Packet label and it now shows postage and looks more like a Small Packet Air form (More Rectangular Vertically) This is definitely new to me as I did 3 Light Packets yesterday and they were in the old style. (More rectangular...

This message is to seller

I bought an iphone 5 c from seller on e-bay and the phone was locked to sprint USA and i called them to know how i can unlock my iphone they said that it's impossible if i don't have a number attached to the iphone. I'm trying to contact the seller b...

Can a bear tooth ( not a fossil ) be sold on Ebay ?

Can a black bear tooth ( not a Fossil ) be sold on Ebay

How do I report a buyer?

Is there a link? Thank you.

Where Is Request Invoice From Seller Option

I have a buyer from the US asking me to combine an invoice. I've never done this before so I read the instructions and called eBay to make sure that I would be doing it correctly.I was told that the buyer had to add the items to the cart then click o...

Lower sales because you are a "Seller In Canada" vs USA?

Do you think you lose sales to the USA when buyers see that you in Canada? When buyers do an initial search the result under the title indicates where the seller is located. I don't have a lot of items listed right now, but did earlier in the summer....

Free Insertions gone? Ebay HATES the little guys.

After the recent update Ebay has gone under, all the "free listings" are changed and are now a huge rip off. I list in Trading Cards, Magic the Gathering mostly, but can't list anything for free. We USED to get 50 free listings in any category, but n...

I was invisible now I'm non existent!

Well I had 10 sales in June, 13 in July, and so far nada in August, nothing. Is everyone of vacation? I usually have a couple of sales a week during the summer, but this is sad. I do have a few watchers but that means nothing in the world of ebay. I ...

How do I make paypal lablels smaller??

Hoping somebody can tell me how to make paypal labels smaller. I have tried Chrome, Firefox and IE and they all pop up in a new window to a pitney bowes page when you try to print with no print preview options to resize the label. IE used to let you ...

Resolved! How long till my listing shows in search results, its been 6+ hours, anyone know?

New style for PayPal "Notification of Payment Received" e-mails

Sold an item this morning and the e-mail sent to me by PayPal notifying me that I had received funds looked completely different than ones I had received before (as early as yesterday). Originally I thought it was some sort of scam e-mail, but the e-...

I need help with a listing to help sell.

Hello Group, I have been listing some items here for a couple weeks now with no luck is selling and little traffic. The items I have listed are 35mm camera accessories which include a flash with adaptors, a zoom lens and a tele-converter. I started o...

The Free Shipping Challenge for Canadian Sellers

From today's Toronto Star: When Walmart Canada introduced free shipping on all online purchases last year, it was a clear message to its rivals that it was gearing up for a fight. Craig Patterson, an analyst who runs the online news magazine Retail I...

FVF's on item price and shipping separate

Does anyone know if there is an easy way to find out FVF's on shipping separate from the total FVF's paid?. Thanks

PayPal Shipping Error: "PayPal Shipping is not available. We apologize for the inconvenience."

Anyone else experienced this? Sold an item to a fellow in Serbia, and went to try and print a shipping label through PayPal. Filled in the details as normal, selected International Air Small Packet, clicked Continue, and got this error message. PayPa...

How many sellers on this board have sold over $1 million on eBay?

I have never seen this topic here before. How many sellers here have sold over $1 million on eBay?

Is there a maximum number of listings that you can import from ebay to TL?

I tried posting this on the Listing Tool but didn't receive any replies so I will try here. A few weeks ago I tried to import about 1000 unsold listings from ebay to TL. It froze up and then crashed. I ended up having to reinstall TL. I now have abou...

If my item sells, can I purchase a privacy upgrade to hide the listing details?

Auction over - no bids, yet missing from list of unsold

Hi. I get an email 15 minutes ago that my item didn't sell - but I shouldn't be worried as it will be relisted. I go to my ebay page, and do not see the item - not in the current items up for bid, not in the unsold - no where - yet I can click on the...

Are there any Canadian Book Sellers here? I need some advice.

I have a couple of old collectible books around the house that I am wanting to sell. I am just in the process of doing some research to see if it is worth it. What is going to kill the buyer is shipping. I am wondering what you do? 1. The book weighs...

Resolved! registed Canadian postal service mail screwed me

Ok so i was shipping 3 games all over Canada pretty much from one side of Canada to the middle to the other side.i'm new and i tried to do as much research as possible before i sold the games. looking at fees shipping time etc. I got really messed up...

Combined shipping & FVF

I have a buyer who has bid on about 6 of my auction items. After she won the first one I told her I would wait and invoice her with combined shipping after the rest of the items closed. She paid me the next day - I contacted her asking if she wanted ...

Selling diabetic pen needles on ebay.ca?

I've read that they cannot be sold in the US, because some states require a prescription for them. Am I allowed to list them on ebay.ca though? Does anybody know, thanks in advance!