Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Price Increase on Select Canada Post Flat Rate Boxes - Effective May 5, 2025

Recent communication from Canada Post to post offices: Small and Extra Small flat rate boxes will be increasing in price effective May 5, 2025. Extra Small: $17.99 --> $18.99 ($1 increase, or 5.27%)Small: $19.99 --> $21.99 ($2 increase, or 10.01% [ou...

Tax Return GST Input for Form T2125

Hi all, This is my first time filling out Form T2125. I've registered with the CRA for a GST/HST number. Since eBay collects and remits GST on the sellers behalf, what would I input for GST collected? $0? Thanks in advance.

Coupons LIVE!

coupons are live on .ca FINALLY!!!!!!! I just set up a 5% off one for the rest of March to test it out!

Shipment requirements according to USPS as of 2023

devon@ebay This was posted to the USPS website in 2023. Please pass to the correct department for urgent attention. It appears this was never fully complied with by eBay and eBay Labels (see note below). Applicable for both US and Canadian shipping t...

Resolved! Buyer has purchased through brand new account and messaged on another, older account to arrange...

Buyer has purchased through brand new account and messaged on another, older account to try to arrange shipping to different address. Obviouisly, I will not ship to any address not directly attached to the sale. There's also no feedback on either acc...

RICARMICs Self insurance cookie jar statistics to end of 2024

A little later than usual, but better late then never! Overall Notes:-I live in the stamp collectors world, so these results are all from postage stamp selling categories-prior to 2018 I sold only on .COM. Since then new stuff is about equally divide...

Cancel Request after 3 days

I had the ebay set to time away for the long weekend and someone placed an order on an item while i was gone and requested it be cancelled but since 3 days have passed since the request I am no longer able to respond to the request and i am unable to...

For Buyers and Sellers of Collectible Trading Cards and the Tariff Situation

Leading trading card grader pausing submissions from Canada, China, Mexico due to tariffs The New York Times - Athletic - March 4, 2025https://www.nytimes.com/athletic/6175486/2025/03/04/psa-grading-submissions-tariffs/ City TV - Calgary - April 21, ...

FYI Notifications are down, both email and "the bell"...

Whilst working on stuff this morning an hour ago, I noticed my ready to ship count had gone up by two from what it was earlier in the morning, however no email notifiations, nor "red bell" notification. There were two sales to same customer, one from...

Message from Canada Post. Unable to deliver package, tracking not working

I just have a message supposedly from Canada Post.The delivery address provided for this parcel is incomplete and is required further details.If you cannot provide a response to this action within three days, the parcel will be returned.There is a tr...

Resolved! Shipping Fluids

Are there are restrictions on shipping 16 oz bottles of fluid through the mail to the US or Canada? This is not corrosive or flammable.

HTS and CoO Required on ALL Packages

HTS codes and Country of Origin are now required on all packages entering the USA. Many packages are still not clearing because the HTS or CoO are not in the manifest. This effectively means that the de minimis is gone, but no tariffs or taxes are as...

Bug in "Similar items" ?

When browsing on computer, I often see "Free 3 day shipping" or others similar in the "Similar Items" section under the product. When I click on the item, there's either no free shipping at all or there's Free Local pickup AND a normal paid shipping....

Which numbers to declare incomes

Trying to figure out things to declare incomes from selling from 2024 and i'm a bit lost. I look at my sales and perfomance and i look at financial statements provided by ebay, sales numbers never fits. I would guess the monthly financial statements ...

Unable to modify Template under Manage Inventory

I'm unable to modify any Template under Manage Inventory. We get the following message: Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later. We've used three different computers and two ...

Delivery may be delayed due to public authority?

This is the first time I have seen it. I'm located in Vancouver and my items almost never go to Ottawa... Anyone got this "Delivery may be delayed due to public authority" (item now at Ottawa) on their tracking status before? This is a repeat buyer t...

Ideas about inventory turnover

It's been a year and a half that I started this ebay adventure. I'm really liking it. In fact, I'm enjoying more and more every day. Now it's time to think about strategies for inventory turnover. I have a lot of inventory to still add. I bought a lo...

Changing my store url

I want to change my store url to a name I've been satisfied with for a long time, but it's not like the old days where you can change your URL when you need to. I've looked up old threads on this problem. There are still some questions I have. Ebay k...

Resolved! Delivery Exception, Animal Interference

I noticed one package was taking a bit longer than usual to be delivered so i checked the tracking and saw "delivery exception, animal intereference" as the last update several days ago. I'm wondering if it ends up not being delivered am i covered if...

Move my store from .com to .ca

I just got off the phone with EBay help and apparently the only way I can open a store on .ca is to completely close my EBay account and start a brand new account. Ive already closed my .com store. I’ve had my account since 1999 and this seems crazy!...

items sold more than year ago can a receipt be gotten for a customers records ?

i have a customer who is going through a major audit and needs a receipt which he has lost, of a item ,I sold him over a year ago more like 14 months. is there a way to get a record of that from ebay he just needs to print it off -- I would just give...

Hmmm automagic offers, might not always be a good idea

I have a number of "watchees", folks that I watch to see how the stuff they're buying and reselling from me, or stuff similar to what I'm selling is doing, to get a sense of the market. One of my watchees must have automagic offers enabled because vi...

GST

Hi, I know that eBay collects GST. I just want to find out if eBay sends the GST directly to the government or gives it to us (the seller) ThanksFirst year in eBay

Time away

Are others able to access time away settings? Just says "We ran into a problem, please try again."

Has anyone received the April Shipping Supplies Coupon yet?

It's the 7th and I still haven't received anything yet. It's suppost to be an increased dollar amount to make up for the ones Canadian sellers were left out of getting.

eBay Shipping Supplies coupon is back for Canadian Store Subscribers!!!

Per the post from Garry Thaniel, GM of eBay Canada! An update on the Shipping Supplies coupon for Canadian Store subscribers01-30-2025 04:10 PMseller_news_team Community Memberebay(0) View listingsDear valued Store subscribers,Ihope this message find...

Resolved! Did anyone else get this email from eBay this morning? Spam?

Time to recertify your information for Inform Act compliance. If you don’t certify this information by Apr 24, 2025, a payout block will be placed on your account.

Random FVF refund received today

I received a random refund today on the FVFs for 3 records that I sold months ago. Any idea what error caused this? I received no email from eBay about why this refund was issued. Thanks!

Requesting Income Tax Preparation Help/Tips

Hello fellow Sellers I was hoping I could get some more information from you seasoned pros here. How do we report our income on T2125? Our Total Sales shown by eBay includes taxes. eBay charges and collects taxes for me from the Buyers. Do you report...

Is there a way for me to search for country region of manufacture on my CD's?

I put where the CD was manufactured on all my listings and now want to make sure what I have listed on .com were made in the US and CD's made in Canada, Europe and Japan are only listed on .ca so I can turn off shipping to the US if tariffs come into...