Seller Central

Issue Cancelling an order

Hi, i have an order i have to cancel for a buyer because unfortunately its out of stock. This is the first time i've had to cancel an order and i've already contacted the buyer explaning whats happening and that a full refund will be sent. For some r...

Resolved! Tracking Uploaded Metric

I received a message saying my top rated seller status in the US is under review, and it's because I uploaded no tracking information for items I shipped as lettermail. I am trying to understand why Ebay would penalize you for not uploading tracking,...

Payment issues for US customers

Is anyone else aware of US customers having an issue with paying? I just had someone message me asking me to cancel her purchase because she wasn't able to pay through her debit or paypal. I also had someone buy something yesterday and take a day to ...

warning about etsy

i have been selling on etsy since i had problems with ebay for over 6 months( now on ebay all is well after much trouble ) and everything was going well at etsy-- slow sales but well - evrything worked there getting paid daily for sales that day grea...

Low number of viewers for auction.

It's been about 24 years since I last sold on ebay. I just listed an antique 14k gold cigar cutter and I've had oly 3 views. There's 2 days left of a 7 day auction. Is that normal? I don't see the point in using ebay if I'm only reaching 3 people.I d...

SELLER NEWSLETTER INFORMATION

I have a question regarding Seller Newsletter. I have an eBay store https://www.ebay.ca/str/ottawaphilatelicsI am challanged to understand how I include a 'subscribe to my newsletter' option on my page. I just do not see one. Are we to assume that 'f...

Sending Invoice BEFORE a purchase

I get endless daily messages from customers asking me to send them an invoice for the items they have in their cart, and i always reply that i cant see their cart or their purchases till after they commit.I also ask them to use the REQUEST TOTAL butt...

My latest wordings for my "package is on its way" notes I send to buyers

I'm just posting my latest form letter wordings incase they or parts thereof are of use to others. I do get a lot of positive feedback from buyers from these....nobody so far has grumbled (until now since I've said this right!) I have two form letter...

Resolved! Seller's Protection is a joke

sold item June 9th, first Ebay says there is a hold on payouts because the buyer must receive item and post positive feedback, done and done. Now there is a hold because buyer says item was not received. Case closed in my favor, showing item delivere...

Can I sue ebay when they are protecting fraud buyer and against me?

Hi everyone, I need your advise for my case as follows:I have my ad on ebay bidding regarding the lazer pickup for DVD Pioneer DV-989/969, the buyer from Thailand won the bid at 10 dollars Canada on March 22nd 2021. I the Ad I had stated very clear t...

Buyer is saying I sprayed too much febreeze, I don't even own a fabric spray

I sold a brand new with tags sweater which tracking shows was delivered just today. The buyer messaged me a couple hours after delivery saying the sweater smells like it was over saturated with something like Febreeze, claiming that as soon as the pa...

Buyer threatening to leave negative feedback since item is arriving late

My buyer is threatening to leave negative feedback if I don't refund the shipping costs due to USPS redirecting their package to another state, causing the package to be late. The package is still currently on its way to the destination. Should I ref...

Ebay will not upload images

The product listing area is trying to say my files are not jpeg, just happened over night. So, when will ebay fix their computer system today, hundreds of photos do not convert themselves overnight, so help please

Images not displayed on listings Getting image errors on attempted uploads for my listings

Well, this is fun. I can't see listing images for any listings, mine or other people's. In addition, if I try to upload an image for a listing myself, I get this error: I use .jpgs exclusively. I know the images are not corrupted. This is happening i...

.CA bookmarks etc returning empty screen, tab changes to "<Meta name="Google-site-verification"

Over the last few days, I'm "losing" most of my .CA search bookmarks, they simply return an empty screen and the tab name changes to "

[HELP] Generating Return Label w/ Canada Post (Return ID)

Hey all, I am completely new to returning stuff. I apologize if this is a redundant question, but I'm really struggling here. I got my first ever return offer from someone who bought a package in the U.S. while I am in Canada. Ebay is now telling me ...

Hey what happened to the store reopening bump after time away!

Store was closed for a few days, more than 5, reopened yesterday, and nary a sale even up till now! In all the time they've had stores, reopening the store normally caused a bump in views and sales, heck last year when I took July and August off, had...

Anyone had buyers charged twice for VAT? (Both by eBay and by customs?)

Just wondering if anyone has been having trouble shipping to Europe since the new VAT taxes? I've heard some people are being charged twice - eBay charges automatically but some are still getting charged again. I know I saw a suggestion of adding the...

Buyer filed a payment dispute with their payment institution

I've got a dreaded message from ebay that my buyer filed a payment dispute with their payment institution.It says it's for INAD, but the only comment buyer left is "I cannot reach the website to resolve this https://www.ebay.com.ca/mye/myebay/purchas...

Resolved! Shipping options, shippo vs ebay labels vs Canada post labels

Hello, after selling for few months I am still very confused on which shipping service is best of choice. For example, if using ebay labels is via shippo, why is there still a shippo option button on the top right corner of screen? What is the differ...

Resolved! HOW DO YOU GET BUYERS TO LEAVE FEEDBACK?

As im sure i am not the only seller that has the same problem with getting feedback.I tried business cards with thank you and a Canadian flag pin attached that hasn't worked except for a person in the UK she thought it was great.I've tried sending a ...

Resolved! partial refund changed?

I am trying to send a partial refund and am having a heck of a time. They used to take the funds from the bank account that I linked to ebay but now they want a credit card? I don't really want to pay even more interest on transactions than I have to...

How To Get A Return Label From US To Canada

I know this has been asked before but I am confused on the exact steps to take. A buyer from the US wants to return an item back to me in Canada. He says it is not as described. I disagree but I just want to get the item back. I bought the original l...

Acceptable Payment methods

Is anyone aware of the acceptable payment methods changing? Apple pay has been removed from dot ca/dot com. Discover is now missing on dot com. (Not sure when these changes were rolled out.) Do they have to be routed through PayPal to work? Do the op...

Do you ever think that we may have a chance to change the currency that we are paid out?

I chose US funds when I thought that we could be paid out in both, like paypal. Well little did I know it was one or the other. I chose the wrong one. It would be great if they would have a day or a week where we could change it. Do you think that wi...

Resolved! My listing was removed but I see the same items have sold recently by others.

Hey eBay,I just listed a Vintage Corningware Blue cornflower 9 cup coffee percolator and the listing was removed. I got a message from eBay saying the pot was recalled and that I can't sell recalled items. My question is, why then have I seen that th...

Any Delivery where USPS shows Delivery but it comes later?

I have a tracked packet shipment that shows delivered yesterday but the buyer indicates they have not received it. I believe I had a case where this happened and it showed up a few days later. Has anyone else had this happen? For now, I sent them the...

Resolved! Question on eBay's Authenticity Guarantee process for sealed Trading Cards

So I'm about to list a number of hockey cards, with several being listed over $250, so it automatically goes through the AG program. But what if the card is factory sealed? If they break the seal to inspect it, the value immediately and significantly...

Resolved! Taxes return on purchases

I know as sellers we can request taxes return on items purchased for resale. I buy a lot on ebay and realized i pay a ton of taxes that i should not. Anyone can explain how and what to do to have taxes return on the purchases i do for resale? Or link...

VERO Infraction and Lawsuit

I received a VERO infraction for cufflinks I sold in February. The listing was removed, which I understand. Yesterday, I received an email from a Florida, USA, based law-firm that is suing me for that VERO infraction, along with 478 other defendants ...