Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

HTS and CoO Required on ALL Packages

HTS codes and Country of Origin are now required on all packages entering the USA. Many packages are still not clearing because the HTS or CoO are not in the manifest. This effectively means that the de minimis is gone, but no tariffs or taxes are as...

Bug in "Similar items" ?

When browsing on computer, I often see "Free 3 day shipping" or others similar in the "Similar Items" section under the product. When I click on the item, there's either no free shipping at all or there's Free Local pickup AND a normal paid shipping....

Which numbers to declare incomes

Trying to figure out things to declare incomes from selling from 2024 and i'm a bit lost. I look at my sales and perfomance and i look at financial statements provided by ebay, sales numbers never fits. I would guess the monthly financial statements ...

Unable to modify Template under Manage Inventory

I'm unable to modify any Template under Manage Inventory. We get the following message: Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later. We've used three different computers and two ...

Delivery may be delayed due to public authority?

This is the first time I have seen it. I'm located in Vancouver and my items almost never go to Ottawa... Anyone got this "Delivery may be delayed due to public authority" (item now at Ottawa) on their tracking status before? This is a repeat buyer t...

Ideas about inventory turnover

It's been a year and a half that I started this ebay adventure. I'm really liking it. In fact, I'm enjoying more and more every day. Now it's time to think about strategies for inventory turnover. I have a lot of inventory to still add. I bought a lo...

Changing my store url

I want to change my store url to a name I've been satisfied with for a long time, but it's not like the old days where you can change your URL when you need to. I've looked up old threads on this problem. There are still some questions I have. Ebay k...

Resolved! Delivery Exception, Animal Interference

I noticed one package was taking a bit longer than usual to be delivered so i checked the tracking and saw "delivery exception, animal intereference" as the last update several days ago. I'm wondering if it ends up not being delivered am i covered if...

Move my store from .com to .ca

I just got off the phone with EBay help and apparently the only way I can open a store on .ca is to completely close my EBay account and start a brand new account. Ive already closed my .com store. I’ve had my account since 1999 and this seems crazy!...

items sold more than year ago can a receipt be gotten for a customers records ?

i have a customer who is going through a major audit and needs a receipt which he has lost, of a item ,I sold him over a year ago more like 14 months. is there a way to get a record of that from ebay he just needs to print it off -- I would just give...

Hmmm automagic offers, might not always be a good idea

I have a number of "watchees", folks that I watch to see how the stuff they're buying and reselling from me, or stuff similar to what I'm selling is doing, to get a sense of the market. One of my watchees must have automagic offers enabled because vi...

GST

Hi, I know that eBay collects GST. I just want to find out if eBay sends the GST directly to the government or gives it to us (the seller) ThanksFirst year in eBay

Time away

Are others able to access time away settings? Just says "We ran into a problem, please try again."

Has anyone received the April Shipping Supplies Coupon yet?

It's the 7th and I still haven't received anything yet. It's suppost to be an increased dollar amount to make up for the ones Canadian sellers were left out of getting.

eBay Shipping Supplies coupon is back for Canadian Store Subscribers!!!

Per the post from Garry Thaniel, GM of eBay Canada! An update on the Shipping Supplies coupon for Canadian Store subscribers01-30-2025 04:10 PMseller_news_team Community Memberebay(0) View listingsDear valued Store subscribers,Ihope this message find...

Resolved! Did anyone else get this email from eBay this morning? Spam?

Time to recertify your information for Inform Act compliance. If you don’t certify this information by Apr 24, 2025, a payout block will be placed on your account.

Random FVF refund received today

I received a random refund today on the FVFs for 3 records that I sold months ago. Any idea what error caused this? I received no email from eBay about why this refund was issued. Thanks!

Requesting Income Tax Preparation Help/Tips

Hello fellow Sellers I was hoping I could get some more information from you seasoned pros here. How do we report our income on T2125? Our Total Sales shown by eBay includes taxes. eBay charges and collects taxes for me from the Buyers. Do you report...

Is there a way for me to search for country region of manufacture on my CD's?

I put where the CD was manufactured on all my listings and now want to make sure what I have listed on .com were made in the US and CD's made in Canada, Europe and Japan are only listed on .ca so I can turn off shipping to the US if tariffs come into...

Resolved! How long to wait before relisting returned item?

Hi everyone, I'm looking for some advice. I sold a small lot of specialty light bulbs to a buyer in Arizona, but the package was returned due to an address issue. Here's a quick timeline of what happened:Jan 17 – Item was paid for and shippedJan 30 –...

Resolved! Problems with a returned package through Stallion Express

We have a package that was received in Sanborn at Stallion on March 31. We went to try to request it back today (because we just found out about it being returned when we followed up on it's whereabouts because the customer asked what was going on), ...

Ebay allowing Chinese sellers to game the system, just like they do on Amazon

Three sellers, different names, really all the same, advertising the same product with identical ads, claiming "one" left. Only one sold in three months. This is the same listing, 3 times over.https://www.ebay.ca/itm/316377637880?_skw=96mm+f6&itmmeta...

Hey eBay - we need a new Canadian shipping logistics model NOW

The U.S. and China are the leading sources of online purchases by Canadians. Canada is at 1/40th of that volume, behind Germany and Japan. Before Liberation Day e-commerce purchases by Canadians was estimated to hit 109 billion by 2029.Canada Post is...

HST Filing Refunds - No eBay Tax Amount

It's dreaded tax time and I'm a little confused about shipping fees on our tax invoices. Hope someone can help me. On our Tax Invoices, eBay has separated shipping fees into Shipping Fees and Non-eBay Shipping Fees. I assume this separates Canadian a...

May 22 Canada Post Strike & Solutions for shipping within Canada

A few days ago I got a message from Canada Post. They said the strike could happen as early as May 22, and there's no mechanism in place to prevent that from happening yet (because there's no settlement as of yet). I got a message from Stallion today...

ebay is offering sponsored ads on some of my listings. What's the catch?

I'm a hobby seller, and I don't have a store. Today, some promotion popped up when I was opening ebay app. It was showing like, "Promote these 3 listings to sponsored ads. You'll get 25% more chance to sell them" I instantly close the message because...

Resolved! SIN - GIG economy and On line Sales in 2024, new legislation (called Bill C-47) came into effect!!

SOURCE : CRA https://www.canada.ca/en/revenue-agency/programs/about-canada-revenue-agency-cra/compliance/platform... Taxes and the platform economyGig economy On this pageUnderstanding the gig economyIncome tax obligationsGST/HST obligationsKeep reco...

Ongoing Scams

Just FYI to anyone interested, I am the victim of a recent scam (infrequent ebay user, did not have my guard up). Basically I received an email immediately after a sale asking for shipping to a different address. I assumed any message associated with...

Form T2125 - Claim rent ????

Is it me or has Form T2125 changed compared to last year?? Also, has anyone ever filled out the section where you can claim a percentage of your rent and utilities depending on how much space your Ebay business takes up square footage-wise? The rules...

Recommendations on America First Trade Popicy

I would suggest every non-American reseller around the world who exports to the US to be ready for the end of de minimis in the near future. Pertinent section below for this link: https://www.whitehouse.gov/fact-sheets/2025/04/report-to-the-president...