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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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I have a no returns listing and yet a customer wants to return but it is possible the item is fine

I have sold a collection of 5 Fairy dolls to a customer. She says that her daughter open one and the wings were broken. She says that the glue was still wet. I don't glue them. They are in closed packages and I had them in a box for a year. She said ...

Your eBay business plans

How much time do you spend planning how to make your business more successful and how much time do you spend trying to avoid defects, charge backs, items not received/not as described and worrying about your eBay seller standing?

Food For Thought

I used to be able to list 50 items for free via Buy it Now and add various features for free. Suddenly that's changed to 50 free listings via Auction and then BIN can be added at no cost. However, for BIN alone the cost is now suddenly 35 cents / lis...

eBay vent

I'm so upset. Ive been using eBay since 1996 or 97, and I've had years of 100% positive reviews under usandthe5kids with my husband (since about 2006 that account), but I had to reset my password with no option to first log into my account to update ...

How come I didn't get my FV fees back?

A buyer did a chargeback on Paypal for items they claim they didn't receive from me.Paypal refunded them back their money. But I didn't get a Final Value fees credit back to my ebay seller account.How do I get my Final Value fees back?

User avatar by Community Member
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Good News from Canada Post for 2015

Canada Post has announced minor price increases for lettermail and letterpost services when paid by postage meter machines. There will be no change in the price of stamps ($0.85 remains $0.85, etc...). https://www.canadapost.ca/cpo/mc/business/produc...

Resolved! What should i do with this one ?

Hi,I have a nice person from Amsterdam made a purchase end of August. The package was shipped with Canada Post service '’Int'l Air-Surface'’ at a cost of $ 67. The tracking says they tried to deliver the package twice and a notice was left the buyer ...

User avatar by Community Member
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New promo to get you into a store

I just got this promo to try to entice non store eBayers into signing up for a store. They are offering a 20% discount from your final fee. Dont you already get this from being a power seller? (As long as you meet the requirements) I am getting more ...

Search Box Problems, is anybody having issues?

I am having problems with my store search box. If I type a date into the box it shows 0 results. I have almost every date listed between 1920 and 2013 but none show up if I search for them.. Is anyone else having this problem or is it just me? If som...

User avatar by Community Member
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Resolved! Buyer wants a refund a few hours after I left positive feedback. What to do?

I accepted a Best Offer from a buyer, the buyer paid right away. I left positive feedback as I always do after a buyer pays. A few hours after I left the positive feedback, I get a message from buyer asking for a refund saying that he does not want t...

User avatar by Community Member
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  • 4 replies
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Resolved! how do I uncombined shipping

I need to ship a parcel internationally he has bought and paid for the items but I need to separate them into 2 boxes for a better shipping rate. How do I uncombined items so they are right on my shipping labels and invoices

User avatar by Community Member
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  • 8 replies
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Buyer claims did not receive the package

Hi all, I'm wondering how to handle a situation like this. I shipped an item out to the correct address international using First Class Mail (no signature). I see the package delivered but the buyer is claiming it wasn't her that received the package...

User avatar by Community Member
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Resolved! feedback

so I've sold 4 items last month finely out of the video game selling limits I've now sold 2 with tracking this month and 4 without which I don't think would of arrived yet but with the 6 items that I've sold I have not received feedback but I know th...

reporting a seller but everything is hidden

Ebay is making it difficult to report a seller. What do you do if a seller has all private listings, does not have a great deal of feedback as a seller, and the last 125 feedback received as a seller have all been from the same disguised buyer

User avatar by Community Member
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How did buyer bid from an excluded country

My first negative is from a buyer from Thailand a country excluded from my listing. I wouldn't ship to him as he had paid for US shipping but had no US address showing, just one in Thailand. I refunded fully. Then the neg. I have reported him but hav...

Buyer wishes to cancel sale - how to avoid defect??

I had a buyer purchase & pay for an item. The address on the Paypal notification was to an address in California and she was charged and paid for US shipping. She then sent me an email asking if I could ship it to China. It was just a $9.99 item but ...

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