Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Are there any Canadian Book Sellers here? I need some advice.

I have a couple of old collectible books around the house that I am wanting to sell. I am just in the process of doing some research to see if it is worth it. What is going to kill the buyer is shipping. I am wondering what you do? 1. The book weighs...

Resolved! registed Canadian postal service mail screwed me

Ok so i was shipping 3 games all over Canada pretty much from one side of Canada to the middle to the other side.i'm new and i tried to do as much research as possible before i sold the games. looking at fees shipping time etc. I got really messed up...

Combined shipping & FVF

I have a buyer who has bid on about 6 of my auction items. After she won the first one I told her I would wait and invoice her with combined shipping after the rest of the items closed. She paid me the next day - I contacted her asking if she wanted ...

Selling diabetic pen needles on ebay.ca?

I've read that they cannot be sold in the US, because some states require a prescription for them. Am I allowed to list them on ebay.ca though? Does anybody know, thanks in advance!

How was your sales for July?? Mine were........

Another month ending and another month beginning. Im not sure which is worse, getting out of a dismal sales month or wondering if this month is going to be better. I guess I have to look at the month to be, as the future hasnt been written yet. July ...

Is Cdn "Cart" now fully functional?

I just recently had a US buyer purchase a group of 6 items and it appears she was able to process them all via the cart, since the system did show the purchase as a combined transaction (on one record). Up until this week, I had had several U.S. buye...

Resolved! New seller but....

Sold several items, shipped them, on two have already received positive feed back yet the powers that be are still holding my money in one case for at least another 6 days. What the heck I sold, the buyer got their goods, said thanks good transaction...

Appreciation for the majority of buyers, they are good folks

In forums we tend to air frustrations and problems. In any group of people there are 5-10% who will be a pain, any group anywhere - Ebay buyers and sellers to. My kudos to the honest and honorable buyers is triggered form a lovely person in Japan. So...

Light packet shipping without using paypal

I was wondering if someone can tell me what slip or sticker i need to ship light packet when not using paypal .. I came across a large amount of stamps at 50% off and want to start using them for light packet but have NEVER done light packet without ...

Combining multiple items and shipping discounts not working!

My items have free shipping over $10 in combined items. Another rule is that only first item shipping is charged - that one usually works fine. Yesterday I had one customer who placed two orders at the same time and was charged shipping on both even ...

Ebay not keeping promises .. prefer bad buyers to good sellers

I have had perfect feedback for 12 years .I have been selling many items over last few weeks . One particular buyer bought many items , After 3 weeks she made too many unreasonable demands , we could not come to terms so I started process to cancel t...

Buyer wants to cancel transaction because shipping is too high. I say too bad. What say ye all ?

Hi all, My buyer outbid another on an item and won. He first asks if I can ship to Taiwan ( he has US address listed for Paypal and eBay ) . I give him price to Ship to Taiwan, and now he wants to cancel because its too expensive. Do I let him off th...

Ebay permits this?

I sold an item yesterday afternoon. It was a buy now purchase and the person paid right away. I was at work at the time, and two hours later when I got home and checked my sales, thIe item was not showing in my items ready to ship section. I scrolled...

Advanced Search & FB: Can't See a Buyer's History any Longer

Has anyone else noticed that you can no longer do an advanced search to see a buyer's buying history? A few days ago they changed FB for buyers, and now this has also changed. That will change the way you guys respond to buyers.I've always found it i...

are manufacturer coupons allowed to be sold for money? i dont think so not in Canada anyway

are manufacturer coupons allowed to be sold for money? i dont think so not in Canada anyway, i am a advit couponer and they are very adamit about selling manufacturer coupons.

Anyone use a thermal label printer?

I know many of our friends to the south use thermal label printers (e.g. Zebra) to print their labels from PayPal. From what I've seen the Canada Post labels through PayPal are different in appearance (and size?) to our U.S. counterparts, so I'm not ...

Cannot Upload Product Photos At Once

Do you guys have trouble uploading product photos?Whenever I upload photos I can never get them uploaded in one go. I always get this message for a few of them "Upload failed" and I have to try again until they are all done. Sometimes I have to try 2...

Act now to get up to 15,000 FREE listings

15,000 Free Fixed price listings by invitation. 3, 5, 7, 10 and 30-day listing durations are included in this Promotion.

You may be loosing sales because of Ebay problems

I purchased 281291746664, 281291746841 and 281291746841. My primary delivery address is in USA but small items like this one I usually get delivered to Canada. Went to pay, changed address and Ebay won't let me pay with message: One or more of the it...

Buyer had wrong address, item was sent back, what now?

Like the subject, I had tracking, and the tracking says that the recipient was not found and the item was returned to sender. I sent the item to the address listed under "Order Details". I contacted the buyer, and he says that the house number was of...

Shipping to US and Canada

I have a Canadian account and I'm trying to sell items to Canada and the US. For shipping:It says "standard shipping from outside the US" and then only lets me enter a shipping cost to a maximum of $4.00 Then for international shipping, I have to put...

Buyers who deserve negs

Yep, I have come to believe in it. Cruising around and I find a Chinese seller with FB of 13000+ in the last year, since startup, 98.5%. So, I look at some of the negs they received. Um? This is dollar store merch mailed from China, what are buyers e...

i just love how u send out an item and the buyer says it never got it and paypal refunds the money

take my advice and DO NOT ship to the Russian Federation, you will lose each and everytime. lost a valuable coin and buyer got his money back. what a GREAT system eh?

Listing issue

When I attempt to go to Sell I receive a nessage that says turn off 'compatibility mode' by clicking on the broken paper icon next to the Ebay url. Don't have a torn paper icon anywhere but can't get to make a listing apparently until I do. Anyone? T...

Buyer left for holidays after I shipped item

Shipping question...Sold an item to a buyer in the USA, Shipped next day. On July 26 2014 I checked the tracking number and found "recipient has been carded' which I assume is a delivery notice was left. Today I get a message from the buyer saying he...

Combined Shipping Invoices Trouble

I 'm having trouble sending combined Invoices, the buyer bought 6 items and it only pick up 4 on one and 2 on another Invoice.

eBay May Count Late Deliveries as Item-Not-as-Described Defects

The joys of selling on eBay!http://www.ecommercebytes.com/cab/abn/y14/m07/i28/s02

is it bad form to prompt a buyer for feedback or to follow up to prompting?

Is it a good idea to contact buyers who have not left feedback and ask if there was a problem and if not will they please leave feedback? I am new to ebay and working hard to please and want my feedback. What I don't want to do is p off my buyers by ...

I Appealing a closed case

I recently sold an item to a person who used a parcel forwarding service in the U.S. for shipping to the Soviet Union. The item was not paid for until ten days after the auction closed. Two days after the item was paid for the purchaser filed an item...

What exactly does UK visibility mean?

On relisting an item today, I noticed that the "UK visibility" option is now $0.20 for an auction listing and $0.50 for fixed price. Odd -- I'm certain it used to be $0.10 for my GTC or 30-day listings. What benefit or advantage does that $0.50 actua...