Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Can't ship expedited to the states with stamps??

I went today with a few packages to canada post, I use postage stamps. She said its not possible to ship expedited using postage stamps anymore:( Is this true? The lineup gets pretty long, is there a way to just drop off exp shipments without standin...

Can I refuse to return after 14 days?

I sold a shirt on May 10th, posted on May 12th. However, today (June 10th), I received a message from the buyer said it's too small, wants to return it. I accept 14 days return, but this one obviously over 14 days. Can I refuse to refund? How about i...

One Day

Do you think it is better to have one day auctions... or how long should you run them for? I just did a whole bunch of one day auctions as I thought I might get better placement but there is two hours left and still no sales.

Selling at Auction or Fixed Price? Do Your Research.

The growing trend on eBay over the last ten years has been to list and sell at fixed price instead of using the auction format. That is what most (not all) buyers seem to prefer. Now, different sellers achieve different results and much depends on th...

PayPal shipping not working

We are having PayPal shipping problem with "Connection Interrupted", started yesterday. Tried from several browsers and several computers, went over Java update and computer reboot with PayPal support with no effect. Anyone else seeing this? Can some...

buyer blocked for the wrong reason

I have a buyer who was blocked by the system for "winning or have recently bought too many of my items". The thing is, I have never had that buyer requirement checked off - people often buy many small items of mine. I have "locations to which I don't...

Number of seller accounts

Hi there I'm just wondering how many seller accounts I can have on ebay and can I link them to the same paypal account? Thank you.

Worldwide shipping broken with new listing tool

Hi, With the new listing creation tool, I can't create varying shipping costs anymore. When I try to create a worlwide shipping using dimensions and weight, whatever shipping service I select, it doesn't work. When I preview the item and test the shi...

Question about wrong addressed parcel

I sold an item few days ago to a customer from QC. today while I was doing my routing email clean up, I noticed a customer left me an email and it was in my bulk folder The customer asked me to ship to a different address other than paypal address.Un...

ebay scamming sellers so they dont get there 20 percent discount

this new seller dashboard is a great way for ebay to scam top rated sellers wow how engeniose,two items get stolen by postal workers or customs,at christmass time,i get two strikes againt me, one item got broke so i had to cancell the aution,another ...

Things you wish you'd known when you started selling on eBay :)

Hey guys, I just started my little shop here ~1 month ago and as many of you were when you started to sell on here, I’m liking it very much but still struggling with a few issues. I would appreciate it immensely (and I'm sure many others) if you coul...

Resolved! Business Policies Disappeared

A few weeks ago my business policies (shipping, returns etc.) disappeared. I do not have the option to choose, for example, a shipping policy when listing an item. The option to edit business policies under Account is missing as well. I've read this ...

registered on Ebay.ca and list on .com and .ca

I am registered on Ebay Canada and I list on both .ca and .com and am a TRS in Canada. Do I get the 20% discount on FVF for listings on both automatically or ?. Does the absurd tracking, etc apply to .com listings to get the 20? discount on those? I ...

SHIPPING CHANGES again ebay is messing around IT WAS WORKING FOR ME?

well went to list today and all my presets for shipping and returns where gone .... phone and yes there reverted back so now on every auction I have to put all the details in as well now my return polices defaults to no returns for every auction .......

Defect rating system and last session on the boards Ralph wrote something made my eye twitch

First my customer will suffer because i am now going to be way more focused on pleasing ebay then my customers .. This happens to me 2-3 times a week and sometimes within days of shipping because they just want to ask a question and open a case inste...

defect for shipping cost?

I hope someone can clarify a point about defects. Cost of a small box shipped to international sites by airmail, untracked and uninsured, is $23 and with tracking and insurance cost is about $80. Say, because of relatively high value of sold item, I ...

another international problem

I just had a buyer from the UK pay for shipping but chose the USA postage. Is that even possible? I checked my listing and it shows both postages so I thought it would default to the International one. It's the Shiseido blotting papers. As for my oth...

Special treatment?

Does eBay offer certain sellers special treatment? I've noticed (when trying to do searches for stuff that I have listed to see if I can find my stuff) that a certain seller or a certain place (china) is always shown more than anyone or anywhere else...

How to deal with buyers asking for multiple partial refunds (URGENT - NEED ADVICE)

Hi guys! I just started an eBay business / shop ~3 weeks ago. I’ve already had a few unpleasing buyers but this guy tops them all. So… I sold a fully functional used GPS with all its original accessories. 2 weeks later, I get a message from the buyer...

Fee is changing for non store in the midle of May

http://announcements.ebay.com/2014/04/sellers-updates-to-fees-in-select-categories-could-mean-more-free-listings-for-you/?_trksid=p3984.m2301.l3955

Buy It Now

HELP!!!!!I had an item for sale with the option of buy it now, the buyer did buy it now paid for it and everything, after shipping item to here, she emailed me 1st time with this "Hello I purchased and paid you for the body shop fuzzy peach perfume o...

How come my ebay is only getting 10-15 views an auction?

Am I doing something wrong? Here's my ebay to check out what I'm listing. On the occasional brand new or rare game I'll get 60+ but everything I'm selling either doesn't sell, or gets sold way cheaper than it's worth cause of it.My ebay username is r...

Another promo

http://pages.ebay.ca/promo/2014/05_13.html

how to remove the "UK visibility" so I can save $0.50 listing fee

How to remove the "UK visibility" so I can save $0.50 listing fee?

21 day hold on top rated seller

I felt that seller's needed to know this. This is not my selling ID but I do have one and have been selling on Ebay since early 2007. I have over 25,000 feedback with star ratings for the year all at 4.9 and 5. Ratings for the past 3 months are all a...

multiple relisting

With promotions, there is the opportunity to relist many unsold items. I have been relisting one by one but would like to save time. Is there a way to relist many unsold items (all??) at once ?? Thanks for any suggestions.

Paypal Shipping not accepting Dimensions

Hey Gang,Trying to send Air small Packet 11x11x7 cm0.14kg Keeps giving me invalid dimensions?! anyone else?Tried it on CP's website and gave me proper rates..

pictures not loading

For the last week or so my pictures will not upload on ebay.ca. Error code ME 200 ..phoned customer service but they are no help so far.I have been on ebay since the dark ages , selling since 1994..and this is a first for me...really disappointing si...

New Canada Post Int'l Shipping Changes Dilemma

As some Canadian sellers already know, Canada Post is implementing a new system that will require us to fill out and print online forms, when mailing packages internationally. For the most part this is not a major inconvenience, but I can see a huge ...