Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Worldwide shipping broken with new listing tool

Hi, With the new listing creation tool, I can't create varying shipping costs anymore. When I try to create a worlwide shipping using dimensions and weight, whatever shipping service I select, it doesn't work. When I preview the item and test the shi...

Question about wrong addressed parcel

I sold an item few days ago to a customer from QC. today while I was doing my routing email clean up, I noticed a customer left me an email and it was in my bulk folder The customer asked me to ship to a different address other than paypal address.Un...

ebay scamming sellers so they dont get there 20 percent discount

this new seller dashboard is a great way for ebay to scam top rated sellers wow how engeniose,two items get stolen by postal workers or customs,at christmass time,i get two strikes againt me, one item got broke so i had to cancell the aution,another ...

Things you wish you'd known when you started selling on eBay :)

Hey guys, I just started my little shop here ~1 month ago and as many of you were when you started to sell on here, I’m liking it very much but still struggling with a few issues. I would appreciate it immensely (and I'm sure many others) if you coul...

Resolved! Business Policies Disappeared

A few weeks ago my business policies (shipping, returns etc.) disappeared. I do not have the option to choose, for example, a shipping policy when listing an item. The option to edit business policies under Account is missing as well. I've read this ...

registered on Ebay.ca and list on .com and .ca

I am registered on Ebay Canada and I list on both .ca and .com and am a TRS in Canada. Do I get the 20% discount on FVF for listings on both automatically or ?. Does the absurd tracking, etc apply to .com listings to get the 20? discount on those? I ...

SHIPPING CHANGES again ebay is messing around IT WAS WORKING FOR ME?

well went to list today and all my presets for shipping and returns where gone .... phone and yes there reverted back so now on every auction I have to put all the details in as well now my return polices defaults to no returns for every auction .......

Defect rating system and last session on the boards Ralph wrote something made my eye twitch

First my customer will suffer because i am now going to be way more focused on pleasing ebay then my customers .. This happens to me 2-3 times a week and sometimes within days of shipping because they just want to ask a question and open a case inste...

defect for shipping cost?

I hope someone can clarify a point about defects. Cost of a small box shipped to international sites by airmail, untracked and uninsured, is $23 and with tracking and insurance cost is about $80. Say, because of relatively high value of sold item, I ...

another international problem

I just had a buyer from the UK pay for shipping but chose the USA postage. Is that even possible? I checked my listing and it shows both postages so I thought it would default to the International one. It's the Shiseido blotting papers. As for my oth...

Special treatment?

Does eBay offer certain sellers special treatment? I've noticed (when trying to do searches for stuff that I have listed to see if I can find my stuff) that a certain seller or a certain place (china) is always shown more than anyone or anywhere else...

How to deal with buyers asking for multiple partial refunds (URGENT - NEED ADVICE)

Hi guys! I just started an eBay business / shop ~3 weeks ago. I’ve already had a few unpleasing buyers but this guy tops them all. So… I sold a fully functional used GPS with all its original accessories. 2 weeks later, I get a message from the buyer...

Fee is changing for non store in the midle of May

http://announcements.ebay.com/2014/04/sellers-updates-to-fees-in-select-categories-could-mean-more-free-listings-for-you/?_trksid=p3984.m2301.l3955

Buy It Now

HELP!!!!!I had an item for sale with the option of buy it now, the buyer did buy it now paid for it and everything, after shipping item to here, she emailed me 1st time with this "Hello I purchased and paid you for the body shop fuzzy peach perfume o...

How come my ebay is only getting 10-15 views an auction?

Am I doing something wrong? Here's my ebay to check out what I'm listing. On the occasional brand new or rare game I'll get 60+ but everything I'm selling either doesn't sell, or gets sold way cheaper than it's worth cause of it.My ebay username is r...

Another promo

http://pages.ebay.ca/promo/2014/05_13.html

how to remove the "UK visibility" so I can save $0.50 listing fee

How to remove the "UK visibility" so I can save $0.50 listing fee?

21 day hold on top rated seller

I felt that seller's needed to know this. This is not my selling ID but I do have one and have been selling on Ebay since early 2007. I have over 25,000 feedback with star ratings for the year all at 4.9 and 5. Ratings for the past 3 months are all a...

multiple relisting

With promotions, there is the opportunity to relist many unsold items. I have been relisting one by one but would like to save time. Is there a way to relist many unsold items (all??) at once ?? Thanks for any suggestions.

Paypal Shipping not accepting Dimensions

Hey Gang,Trying to send Air small Packet 11x11x7 cm0.14kg Keeps giving me invalid dimensions?! anyone else?Tried it on CP's website and gave me proper rates..

pictures not loading

For the last week or so my pictures will not upload on ebay.ca. Error code ME 200 ..phoned customer service but they are no help so far.I have been on ebay since the dark ages , selling since 1994..and this is a first for me...really disappointing si...

New Canada Post Int'l Shipping Changes Dilemma

As some Canadian sellers already know, Canada Post is implementing a new system that will require us to fill out and print online forms, when mailing packages internationally. For the most part this is not a major inconvenience, but I can see a huge ...

Why Buy on eBay?

This message is for sellers reading Seller Central. Why do buyers buy on eBay? When listing an item for sale, every seller should ask that question: Is there at least one buyer viewing listings on eBay who may be interested in my listing?" We know so...

Ebay seller store

What is the main differences in having an Ebay store rather than just listing things to sell? When does it make sense to have a store or just plain listings? What are the benefits etc.?

Resolved! Something needs to be done about false Neg Feedbacks

I have received another ridiculous Neg feedback. This time because I collected sales tax ( which I am registered and required to do so). Not because anything was wrong with the item or shipping or communication. Below is what I received as coment . C...

Resolved! How do I set up business policies (shipping, returns, etc)

I used to see business policies so I could create shipping policy's but now it's gone. Where can I find it?

Resolved! I tried revising an item due to error in listing and had problems - what did I do wrong?

I had a listing (on my store ID) and had to revise it and remove one word from the description. I've never had to do this before. I had a bid, so informed the bidder and let her know I had to cancel her bid before I could revise. Did so, but was stil...

MC018 Listing policy violation alert: Brand Name Misuse

So I make (my wife makes) bracelets. She uses top-grade materials, and the bracelets end up looking just like "Pandora"-brand bracelets. We don't mean to deceive anyone at all, but I myself came up with the listings title: "Pandora-killer Charm Brace...

Do You Charge Return Shipping on Damaged Items?

I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure ...