Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Paypal still holding funds?

Hi, I have been selling on eBay for over three months and have met all the requirements to get my paypal hold removed. But still paypal holds my funds. What should I do?

How a BUYER can refuse to participate to "Global Shipping Program"?

Hi, First let me tell you that this program is a joke (almost a scam). I buy products ship from the US on eBay for several years and on 99% of the time I don't paid a penny in brokerage fees, taxes or anything. But now eBay forces me to pay import fe...

Problem with buyer.

I just had someone successfully bid on my item, but the successful bidder lives in Australia, and I was not planning on selling to anyone outside of North America (Canada and the US), as stated in my shipping policy. What should I do?

Customer Service

It seems that it is becoming a trend that any companies like eBay even Amazon has lousy customer service nowadays. Sad! I have been thinking of selling VHS or light books on Amazon only to find out that Amazon don't use PayPal! Is Amazon so outdated ...

A buyer has paid for an item but does not respond with a phone number for the drop ship.

Hi. What should I do if a buyer pays for an item but will not respond when I request a contact phone number for delivery purposes. This is a drop-ship. Thanks, Glen

Pitney Bowes: unjustified extra fees: huge scam: who will stop this scam?

This "third party" Pitney Bowes is running a disgusting scam on eBay! How can customers make ebay aware that this is a fraud ? This third party does not represent official customs an does not give US or Canadian customs any money, they put it all in ...

My descriptions are all in HTML format when I use the Sell Similar Item option

What have I done wrong? Would someone tell me how to change my item description texts? In the description portion of all my items, auction or fixed price, there is no longer a tool bar across the top and the text is formatted with what I call compute...

International Parcel Air

Hi everyone: It's been awhile, but I have a question When I try to calculate shipping at the Canada Post website for a parcel 35 x 35 x 10 cm weighing 3.5 kg. to ship to China, I get prices for:PriorityXpress PostInternational Parcel Surface I'm wond...

Peace and Goodwill .... bah! humbug

You know, $30 isn't going to put me in the poorhouse but, jeez, getting ripped off at Christmas is worse than any other time. Seriously, how do people sleep at night? The buyer asked if I could hold on to the piece of clothing for 3 weeks until she c...

INR Refund Re-Payments.

The past 3 months have been pretty brutal for me with INR claims. Pretty much 50/50, Canada to US percentage of customers making the claims. Of course I've been handing out refunds every time, once a specific time frame passes. Not ONCE has anyone co...

sold an item through paypal, ebay holding funds

I sold an item and the funds are held by ebay until the 22nd of December (estimated). I saw somewhere that if the buyer leaves positive feedback, I should get paid automatically. I received positive feedback today (the ninth) and of course I have pro...

Cart and checkout

I've been wondering why my US sales have tanked lately. Figured Cassini was limiting my US exposure, and resigned myself to the fact I couldn't do much about it.But another thing occurred to me this morning as I put on my buyer hat. Wanted to get a c...

Feedback on cancelled items

Hi Everyone, me again With regards to that sale I lost recently. I now have 14 cancelled items and my screen says I am supposed to leave feedback for them. Will this notice just disappear in time, or am I really supposed to leave feedback. Can I get ...

Disgruntled seller trying to take revenge over neg - next steps? :)

Hi all, I'm an experienced pro seller, and buy and sell a lot on ebay. I rarely have issues with buyers or sellers, but when it happens, I do anything reasonable to avoid a neg (either received or given!). My last neg given was 7mths ago, to a US sel...

HELP ! BIN price not showing in listing and shipping calculator is out of whack !!!! I have bids !

Hi,I have a listing and the BIN price is not showing. I checked and it shows that I chose it. Somehow the shipping calculator changed my measurements to imperial and now my shippping is way off target.I have bids,watchers and quite a few page views. ...

Ya know how sometimes the argument is satisfying in itself?

Kalvin referred a situation of mine, on up the ladder. Apparently that woke up the other than lucid. I got burned on a couple of South American parcels. All I really lost is the postage, so what. My argument was, why is Paypal shipping saying I have ...

So... 'stamp' prices are going up substantially. It's REALLY going to hurt Canadian sellers

http://www.cbc.ca/news/canada/ottawa/canada-post-to-phase-out-urban-home-mail-delivery-1.2459618

Selling Limits

"A Platinum PowerSeller who has been listing on eBay since the late 1990's recently stumbled upon the fact that eBay had placed limits on his account without his knowing. While many sellers are aware of eBay seller limits, it seems eBay only displays...

CanadaPost phasing out door-to-door delivery

In their ongoing effort to work less for more money while at the same time giving our overweight nation more opportunities for daily exercise, CanadaPost intends to phase out door mailboxes in favor of community mailboxes over next 5 yrs: http://www....

Another GRRRRR

Had a item sell last night that stated there was a message in order details. Signed into .ca ..nothing there. Had to sign into .com to get the message.

Multiple Paypal Payments per 1 Shipment

Customer paid for a few items, they all packed and ready to ship next day. However, customer bought a few more items, I combined shipment and only charged 60 cents for shipping which covered paypal and ebay additional fees. My rate of 'Shipping and h...

A shocking event......Canada Post

I had a shipment coming from Future Shop besides their bogus "order before midnight and have it tomorrow" scam, when you get to the final page of checkout there is a box that tells you "Did we say next day, oh we meant next day except when we are bus...

PAYPAL refunds a customer before the goods arrival date

I recently had a case where I shipped by CANADA POST and the customer had requested "SURFACE MAIL" the CANADA POST standard was 6-8 weeks delivery.8 weeks is not due until 13th December.Just prior to 6 weeks the buyer told me via EBAY email that EBAY...

Seller away until Dec. 30. How do I put this in my listings?...Thanks Heather

I'm away at Xmas. How do I put that I am away from ...to...and your purchase will not be mailed until.... I see some listing have this as a banner. Any help greatly appreciated.

Duplicate listings

I accidentally listed 2 identical auctions, one ending last evening and the other tonight. Even though the first one has ended the second one still does not show up in my store (and therefore not in search). Technically it is no longer a duplicate li...

Question About Listing Coins

I have some coins to list. I read a post here where someone was complaining that a seller had cleaned a coin. I'd love to clean these up a bit, but after that thread I'm no sure. Is there some kind of rule about cleaning coins?Would even a little was...

Create a Listing Problem

When I go create a new auction my Add a description section is in HTML and the Font Color etc. is not there.

another promotion December 9 to 13

this site as just given another promotion by invitation. i never seen a promotion at this time of the year during the last promotion i actually seen a decrease in the # of listings. i think a lot of part time sellers wont bother with promotions when ...

Poor sales and now one of "those' buyers

Sales have been horrid as of late - 2 in the last 2 months. One of those now has opened a case for item not delivered. I monitor my tracked items and try to keep it in mind where they are and when they get delivered, and this is easy to do with only ...