Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Advice for False INAD

Hello all Been a seller for 11 years and never had to issue happen before. We sold a typewriter and it was delivered, the customer sent us a message that they did not recieve the typewriter and filed an INR. We uploaded tracking and Ebay closed the c...

ChitChat Slim to open tomorrow

Hello all, Quick question for those who already used ChitChat before. I see their Chit Chat Slim will open tomorrow (17 december). I guess they use Canada Post? They offer partial tracking with it. As I understand, that partial tracking is when they ...

International buyer is refusing to pay import fees to pick up his item

Hello, I sold a sports memorabilia item to a buyer in Germany. The item was sent via UPS. It turns out UPS made 5 separate attempts at delivering contacting the receiver to A) get the import fees paid B) deliver the item but the buyer is refusing. No...

Stallion and ChitChats shipments status as of today Feb 5

If I understand correctly, for new shipments Chinese products, both Stallion and Chitchats stopped accepting them as of now (Feb 5) How about new shipments Non-Chinese products? Is it now okay to ship with both Chitchats and Stallion? Do I need to pu...

Anyone with packages stuck at the border?

I've got only one stuck at the border, it's a Canadian token I sold Sunday, buyer paid Monday, dropped it off at Stallion yesterday. It's showing in the USPS tracking as with partner facility (Stallion in this case), so the buyer will know it's shipp...

HST Lookup Sites Redux

Thought this was a good time to repost some info from an old post about HST lookup sites.I had posted this one and @lotzofuniquegoodies the other 2.https://uscensus.prod.3ceonline.com/ https://www.hts-code.com/https://www.hts-code.com/code/hts_result...

Stallion shipments back to normal

Received this from Stallion Express this morning:Dear Client, We’re pleased to inform you that U.S. shipping has returned to normal—for now. We are currently able to ship all packages, including those containing goods made in China, and all backlog f...

when a customer doesn't pay what happens???

never had this happened before --- several customers ordered items then i get a notice that they ordered the items but they have not payed -- how can this happen when i order something before i can finish the order i have to pay for it -- so i get th...

6 Digit vs. 10 Digit HS Codes

I read that there were some questions about the 10 digit HS requirement, so just a quick summary if you have not googled it. The 6 digit code is established by the World Customs Organization and is the standard for all countries. The additional 4 dig...

Expedited Lite - Billed Twice for the same eBay Label

Hi all,Has anyone had this occur? If so how one could be reimbursed as the chat bot isn't helpful? On June 24 I rec'd an order for one ball cap. I shipped it via Expedited Lite. See email receipt. I was billed $8.75 for the label and on June 26 the m...

Resolved! US to US shipping costs for Sports Trading Cards

I am a Buyer and Seller of Sports Cards on ebay.com and eBay.ca, located in Canada. What I'd like to know is, is there any way for me to see what Sports Card Sellers in the US are charging their US Buyers for shipping single RAW or GRADED cards, plus...

Are we good to starting listing China / Hong Kong items again?

Stallion Express sent a message yesterday around 3pm to say that they're taking packages to the border and Chit Chats is accepting China packages again. Stallion's message said they were waiting for confirmation from CBP and would follow up soon, but...

I have a new theory about slow sales for Canadians

I may have been wrong about my theory on slow sales. Most of my blame was on eBay's shoulders. As if they were limiting how many views it was possible to get. Thanks to their inept search. However, I have been feeling the main issue may be the fact t...

Deminimus IS going down on Tuesday

Still no official details on what level it is going to be at or whether it is going to be set at zero. But it is going to change and probably drop significantly as of Tuesday. Seems like our lives are all about to change substantially. Not talking ab...

Sales have picked up - but shipping is a zoo!

I sent out a bunch of offers last night (where I did tell buyers I lived in Canada and shipped from Niagara), and got quite a few takers! My package from Monday that was shipped out and showing in transit is back in Mississauga under "processing". Se...

Trump Tariffs incoming?

So trump has unfortunately won a 2nd term in the usa. I am wondering what this will mean for Canadian sellers whose customer base is 75% usa? I heard an idea of 10% blanket tariffs globally on all imports going into USA. What would this mean for me a...

Anyone have an update on Stallion's crossings?

I dropped a package off Monday and a few on Wednesday, they are still showing processing in the portal. The Canada Post package that was dropped of Wednesday is only showing in transit as of today (which tells me they're generally backlogged of all p...

Trump has signed an order delaying implementation of de minimus tariffs on China

Just saw the news headline. Probably because of pandamonium at the border and with US Customs. So some sort of respite for us.

Current Situation At Chit Chats (As I Understand It)

Just a really brief rundown on the Chit Chats situation as I understand it. This is for Ontario at the Niagara crossings only. - Chit Chats had their trucks turned back at the border by U.S. Customs.- Tens of Thousands of packages were unloaded at th...

CTV Montréal would like an interview with businesses affected by de minimis changes

A local reseller I know has reached out to CTV Montréal and they would like to interview business owners affected by all the challenges we're facing. If anyone is interested in doing an interview with them in the Montreal area please contact Stephane...

Beware Sellers Shipping Chinese Made Items To USA

I use NetParcel, from my side nothing has changed with the shipping process however my recent sales of China origin items are being assessed duty (which I thought would happen) however every item is being hit with a $44.50 USD borkerage fee from UPS....

$50,000 Fine For Seller if Caught Lying About CoO

I have been speaking with a shipper this morning who had an entire load rejected at the border because a package was opened by a customs official and the item was improperly declared. If the item is made in China/Hong Kong or 51% or more of the produ...

Message from Stallion's Customer Service

So I got a message from Stallion today thanking me for the invoice I sent for the one item that was shipped Monday (where I couldn't put an HTS code, or country of origin). It's an invoice from eBay with the buyer's information and the item is a "Can...

Customs description vs Item Title (Description) in Stallion Express shipments

How different is Customs desription from the item description (Name of the item listing in EBay). Is this essentially same? I am just copying the same text I have in Description into Customs Description. What else do I need to put in Customs Descript...

Refund the money back to my account order #12580-08961

Please refund $141.39 to my credit card for return order #12580-08961

Chinese Tarrifs - Anyone else around here selling Antiques or Deep Vintage?

How are we handling antique or old items from China? Are they handled the same? i.e. A 150 year old piece of Chinese porcelain? I mean, it's ridiculous to apply tarrif's on this is it not? (Not that ridiculous isn't the l'orange stupide's middle name...

Chinese products tariffs CA>US. Any word from Ebay regarding the checkout?

Stallion/Chitchats stated either one or both will allow seller pay tariffs or let the buyer pay it. Any news on how EBay plans to handle it? I wonder if Ebay will just stay out of handling and calculating the tariff.

Postal strike "Item not received" fallout!

So during the recent postal strike, I kept my store open and communicated with buyers by sending messages regarding the strike status and thanking them for being patient. Once the strike ended I also sent out thank-you messages to all my buyers and n...

U.S. Tariffs on Canada Pushed Back to March 1st

The administration has pushed the tariff date back to March 1st. We can all breathe a sigh of relief while the political-types wrangle a deal out. Best of luck to us all. Stay positive everyone!

Unadvertised Canada Post "Customer Appreciation" Sale - Includes Flat Rate Boxes

Starting today (Feb 3) and continuing until Feb 28, Canada Post is running a special sale "to thank Canadians for their patience and show them we value their business". These apply ONLY to transactions done in person at the post office, and do not ap...