Seller Central
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Forum Posts
Ebay shipping help
Hey everyone,I am currently selling some items from my collection(video game) to support my family. However, I recently encountered an issue where a customer selected a $16 option, and I ended up covering the cost myself. How can I prevent this from ...
No way to contact customer service
I have been sitting here navigating the web, all the helpful links, the phone numbers.. no matter what I do or press or say, the automated system both online, and on the phone, will not let me speak to a person. 2 weeks ago, a rep told me to "call ba...
Data Boxes on Seller Hub Page Suddenly LARGE
For some unknown reason the data boxes on my seller hub page have become much larger - wider and deeper. I used to have them placed three across on the page, now there is just room for two. I can't find a way to re-size them. Does anyone know a way t...
Puerto Rico- Tracked Packet USA Glitch (with dimension calculation not the sub USA for Country Issue
Hi. Just wrapped up 30 minutes with an eBay CSR trying to print a CP Tracked Packet label to Puerto Rico. The package dimensions are 32 X 32 X 3 cms. The weight is 650 Grams. Error msg said the problem was either the package size or the customer's ad...
Resolved! Canada Post shipping down?
Hello everyone. Ive stumble on an issue of shipping ive never seen before.Package sold has found a home in Finland from Canada.Package . Canada Post small item tracked international.Seller level 4.140g 18cm x 23cm x 3cmCustoms is filled out.Service u...
Ads on listings
Rows of other people's ads showing between our photos and description. If you want to show those, fine, but do it AFTER our full listing. It's a terrible experience for both buyers and sellers, kyle@ebay Quote is from yesterday's Chat.I'd like to add...
No longer able to speak with an eBay agent over the phone?
I had my anchor store support number I used for 5-6 years that I tried calling this morning. Usually I can speak to an actual human within 30 sec but now after 20 minutes of trying every combination of choices on the phone, there doesn't seem to be a...
No option to select international return in the listing
Good day, I need your help please. On my listing I do not have the option to set 'accept international returns' I only see the domestic return option. How do I include the international return acceptance in my listing (for example US). Thanks in adva...
Beginning of the end for me on Ebay tired of fraudulent "SNAD" cases
Bit of a rant but I've just had enough this wildwest freeforall marketplace unscrupulous buyers use to their advantage. I've lost track of the times ebay has sided with shady zero feedback buyers forcing a return, making me cover the return shipping ...
Resolved! Charges For 'Other Fees'?
Just received my July financial statement stating sales and fees of each of the 10 items that sold in July, but for the first time since January there are now additional pages included entitled 'other fees' listing individual 'insertion fees' for the...
Canada Post computers down at all PO nation wide
there's a nation wide outage of CP computer system at all postal outlets. Can only buy stamps, pick up packages and do Amz returns. Time to fix unknown.
eBay, get out of my face! Suggestions are out of control
I think most of us as buyers and sellers know what we want and want to get the information we want on an item quickly. eBay seems to think differently. Here's what we get when we click on an item, in order: People who viewed this item also viewed[Pho...
Removal of factually inaccurate feedback?
I had a buyer leave a neutral feedback warning customers away from me as a seller due to "extremely high shipping" and package taking two weeks to arrive. Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what...
USPS "Forward Expired" Being Returned.
This is a new one for me. An item was being delivered today and tracking came back as "Forward Expired" and it is being sent back to me. On eBay it showed "Forward Expired" but it was only on the USPS tracking page that I could see that it was being ...
Print Packing Slip - Unable to load due to system error. Please close the page and try again.
Hi all, Has anyone else received the pop-up that says "Unable to load due to system error. Please close the page and try again." when trying to print or download a packing slip? For the past three days, whenever I go to an order and select the "Print...
Unable to Send Messages - Oops! Something went wrong. Please try again later.
Hi all, Has anyone else received the error that says "Oops! Something went wrong. Please try again later." when trying to send messages to other members on eBay? For the past three days, whenever I try to message someone (buyers and sellers), I keep ...
promote listings! is it good or bad ?
is using the promote listing option popular ? i used it and it cost me a fortune ! i did not realize that the promote listing fee is in addition to the regular selling fee . i ended up in paying fees that totaled 50% of the sold item .has anybody exp...
Seller Provided Return Labels - Carrier?
As sellers, we're allowed to provide our own labels for Buyer INAD items.I've done this before for my US INADs (USPS is pretty cheap and easy for my tiny items being returned to a US address) but I've never done a Canadian INAD as a seller.When tryin...
Trading cards - Now forced to select condition
Since today i noticed we are now obligated to select a condition to list a trading card. Ebay aquiered the trading card plateform TCGplayer a few months ago and they seems to take the direction to copycat it. They will create confusion to buyers on...
Bulk Listing using a CSV
Hello, I am trying to bulk list some sports cards, using a CSV template I downloaded from the site. I think I have all my info in the proper rows and columns, but when I try to upload it I am currently getting error 37. "Error - Input data for tag i...
Reasons behind blocking buyers
This came up in a different thread so I thought I'd put it in its own thread if there's to be any more discussion. Generally my own reasons for blocking are related to time and cost/risk factors. The majority of the time once I've permanently blocked...
An absurd feedback .....
Did you see anything like that? A neutral feedback I got from a "0" feedback buyer: "This item was MUCH smaller than expected - but that's likely my fault and I misread size. Other than that great, thanks." What would you do?
can you post a listing with out pictures item can not be photo at this time
i have a skate machine with many extras- ready to go to work.it is in storage and can't be accessed for a few weeks to take pictures - can i list the machine details anyone interested in this machine would know what it is and i like to have local pic...
Here's another advert turning up on my FaceBook page
https://www.facebook.com/watch?v=1301739870472996
Do I need to fill a commercial invoice when purchasing a Fedex label trought EBay?
Hi, I usually ship my item myself without purchasing a label trought EBay and I always have a commercial invoice to fill up when I sell to a buyer who is outside Canada. But with the label I purchased with EBay there's no commercial invoice to fill. ...
advertising
Today's eBay ad on FaceBook - Funko Pops.The ad took me to this page.https://www.ebay.ca/e/sales-events/tmnt?norover=1&siteid=2&mkevt=1&mkrid=706-158817-183695-7&mkcid=16&FSCL_Post=45140TMNT&fbclid=IwAR3JHKwxsD5t--8Y9K25ZFZ0PPwKdSK9LjSsEWefesPZkmL7u0...
Click "commit to buy"
I was wondering if there has been any new information from ebay about buyers not being able to see "commit to buy" when using their cell phone? I have not asked individual buyers if they used their phone or pc to do business, just want to take care o...
Resolved! Why am I being charged for selling my used items?
Hi there, I really need help with this. I am a regular eBay user and I am selling all my personal used music CDs on eBay. I do not own a business and do not have a GST number. I have already paid tax on all these items when I bough them (starting in ...
EBAY SEARCH MASSIVELY SCREWED UP....MOST SEARCHES RETURNING 0 RESULTS
Searching on .com for an item early this morning i was surprised when i got 0 results, as i was just looking at a bunch of the item last night. So i tried some other searches and they also got 0 results. Some searches do yield results, but all the re...
Has Ebay Canada completely given up trying?
in the past few days: -none of the Canadian tracking numbers i have entered have updated even once, even though all items shipped show delivered on Canada Post's website....on Ebay they all show 'you provided a tracking number', with zero updates -i ...
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