Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How does the shipping supplies coupon work?

I have a basic store which qualifies for $35 per quarter. So if I want to buy envelopes and they show $58.62 for 100. Do I use the coupon at checkout and it would then be $58.62- $35 = $23.62??? Sorry never did this before.

Account locked down

Just a heads up, over the past 2-3 days, my account was locked down twice. The first time I had to change my password after Ebay made my then password null and void. The second time Ebay wouldn't let me back in until I contacted customer support. For...

selling my personal collection - No profit really

sorry if this is a duplicate question.Long story short - i am selling in ebay just to want to get rid of my personal collection (pre-owned) mainly movies with an exception of very very few new items. Honestly, its like say I buy all those for $5k, i ...

Interesting discovered nuance to eBay Labels on dot com

Discovered this on dot com. Unsure why you would want shipping label costs on the printed label for buyer but it is there as an option. The add note feature would be nice for canadapost shipments. Also able to increase amount of insurance at a cost o...

For anyone that uses Fedex - Important message

This was recently posted on dot com. Unsure if it applied to any sellers on ca but here it is for the record. https://community.ebay.com/t5/Selling/Update-for-Shipping/m-p/34373699#M2376808 ‎03-27-2024 10:59 AM - last edited on ‎04-04-2024Due to a Fe...

Anyone know when our next discount code for shipping supplies will be notified?

Thought it was in April last year. Also once its here where to I look for it. Many thanks

Declaring income made from flipping items on Ebay: Line 135 or form T2125

So I have been going through past forum posts regarding declaring ebay income on your tax return, and there does not appear to be a clear answer between simply declaring your net profit on line 135 (as "Other Income") or going the extra step of filli...

Didn't recieve item

Hi everyone, My other account is banned on eBay and before getting banned I sold a pair of shoes. The shoes got authenticated to be shipped to the buyer. The buyer never received the shoes and the shoes were getting shipped back to me. But I never re...

Resolved! Seller charged with import fees / taxes for product return - is this correct?

I recently sold an item to someone in the US and they claimed it is defective and want a refund. Aside from being pretty sure they just changed their mind and are abusing eBay's buyer-favoring system, I went ahead with accepting the return (the buyer...

Watch List No Photos

The pictures on my lists on .com stopped diplaying months ago and now they no longer appear on .ca or .UK either.Does anyone know of a fix for this?

Resolved! How to Avoid Defects with Canada Post Combined Shipping

Hi everyone, I have a quick question about combined shipping with Canada Post: I just received my first defect due to combining two items in one package -- even though I uploaded the tracking number to the second item + marked it as shipped. Based on...

Advice on Refunds with Proof of Arrival

Hi, This is a long shot but I am just curious about any advice. I refunded a buyer (highly rated, clearly active) in March, and long story short I received proof of arrival of the item from a third party after I refunded the buyer. I also evidently p...

Does eBay EVER come to the assistance of a seller when they are being abused by a buyer?

A few times in the past year we have been accused of things of which we are not guilty. We have been harassed by a psychotic buyer who because we would not provide handholding to solve some ridiculous problem, were then rewarded with neg FB. Today, s...

Incomplete Address: What Do You Folks Do?

Hello all, Sold a listing last week and while entering the address in my CP app, it showed that the building they want this shipped to is a condo or apt. block & they did not include a suite number. This buyer has 0 feedback and has not seen/responde...

The NAICS Classification has Changed for 2022.

I just found this when filing taxes this year. There is no longer a separate NAICS code for online/electronic shoping "Internet retail, direct selling, and mail-order retail are not separately classified from traditional in-store (also known as "bric...

Why is the US shipping standards not held to the same standards as everywhere else.

I purchased an item on March 10th and paid promptly. Item was shipped by seller on March 12th. Since then its been travelling at a snails pace. Hasn't even left the US yet. Picked up to bring to the Hub where it sat for days and now finally moving bu...

How to do a Variation Listing but With a Minimum of Buy 5

Hello,I’m adding new products to my listings and want to do a variation listing but would like to list a minimum of buy 5. These items are very small and not worth it sell just one not to mention the shipping cost.It is possible to list it this way? ...

Resolved! Buyer opened an INAD for color...what to do?

Hello...I recently sold a designer handbag that is that weird color between beige/gray/taupe. I listed the item using accurate photos which the buyer said looked like off white on her phone. In item details was listed as grey/gray neutral/taupe. She ...

Elizabeth II 10 dollar

Hello I have a coin and I want to sell it.

Item disappears when sorting search results

Trying to get serious about my store and get some stale items moving so I was doing some research and came across an issue that I wondered if anyone was aware of. I am using a specific example of Fantasia VHS, Canada Only that I have listed for 10 pl...

Business Policies

So I learned something new today. Thought I'd share and see if there was something i could have done differently in hindsight. I wanted to add a return policy to my listings. I eventually landed in Business policies and create a Return Policy and add...

Loyalty Discounts

Wow. Great news. eBay is showing sellers a little love. Beginning today, running until 4-15-2024, eBay is recognizing sellers, especially those who have been on the platform for extended years. Program is automatic, you do not have to click a link. F...

Resolved! The fees are outrageous!

Is it just me or the amount of money ebay is taking from sellers now making it not worth selling anymore? They are even putting fees on the sales tax??? What on earth? They are being extremely greedy

Can't List Items (eBay.ca)

Hey all,This morning, I listed about 12 items on eBay.ca without issue. I came back a bit later to do more listing but each time I click the "List item" button, the usual successful pop-up window doesn't show and instead, I'm redirected to my Active ...

Is chitchats manifest scan at Canadian branch recognized by Ebay.com? re 1 day handling time

Hi, Anyone using chitchats and have handling time set at same day or 1 business day? I have my handling time set to 3 biz days to cover the time CC takes to get items over the border & the USPS scan in. I recently read that chitchats tracking is now ...

Issues listing?

Anyone else experience issues listing right now? When i confirm to list a listing it brings me to my active listings but don't post it. I go back in my drafts, click to edit to try again, then listing is broken. Gets an error. And i have to delete it...

Where Is eBay Hiding Monthly Tax Invoices?

Hello all,Working on taxes and was hoping to pull each month's 'Tax Invoice' to verify my eBay expenses. Not referring to the Financial Statements, as that doesn't summarize what the Tax Invoices did pretty well in previous years. I grow tired of nav...

Seller contacts me after shipping to change address. Item gets sent back. What do I do?

Hey everyone! So I'm relatively new to selling on ebay(canada) and I just had a weird situation happen to me and I'm looking for advice.I'm selling a somewhat expensive trading card (150$) and it was purchased by an account with no rating. They paid ...

Seller Fees and Lies

I was way over charged fees for selling an item, spoke to many different customer service reps and was confirmed that I was approved to get $323 back, that it was approved by a manager, I have patiently waited months and have spoken to several differ...

Woo Hoo I've survived to ebay selling 25!!

25 years ago today I started selling here! Given I've been selling for 46 years now, one must remember that ebay is simply a "branch" of the stamp "empire" but it is a significant one at that for me. As with everything here and everywhere else for th...