Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Any way to fix eBay shipping labels so customs info is correct

I have noticed this for as long as ebay has provided shipping labels: the coutry of origin is always set to my location, which is incorrect. It should come from the lisitng, but it doesn't. Then changing it in the form to purchase a label enters in t...

Can't Verify Account

I cannot verify my account after posting an item for sale, I suspect because I only have a voip internet cell phone. I also use a landline but that is useless to eBay. The eBay system can't send me a text to an internet cell, but Amazon, Apple & Goog...

Adding shortcuts to sellers hub

Just spotted this but it appears we can no longer add short cuts to the Sellers Hub Page that are not physically eBay links. Went to add 1 and it was blocked with an error message. As a test tried adding Walmart and it too was immediately blocked. Yo...

Lettermail Destination Changing at Random

I post about 100 listings per week, copying from a previous listing and changing any relevant information/pictures. For all shipments, I offer letter mail to Canada and US at no charge, and for a small fee to International destinations.In the eBay ap...

Authenticity guarantee as Quebec resident

For whatever reason Quebec is excluded (in terms) to the authenticity program, buying, and selling. Tho. My listings over $250 still show to buyers that it's under authenticity guarantee. With the blue badge. Listings from other sellers also show tha...

Dark side of the earth.

I just sold a MLB jersey for $40.00. What went in the bank was $30.53. Almost 25% gone. Maybe some will say that's the price to pay on the famous eBay site. Some will say that's the way the world is going. I'll do like everybody else and shut up and ...

eBay Labels for Canadian shipments does NOT break out the taxes paid on the label?

eBay labels for Canadian shipments should break out the HST paid when eBay bills us.I am an HST registered seller, so I can claim back the HST/GST paid.Thoughts..... since eBay actually buys the label from CPC, eBay is charged the HST/GST and pays CP...

SHIPPING RATES

Hello. I am located in Canada. I do not find setting up shipping rates for international destinations to be simplistic. I have had inquiries from New Zealand for items and can not get my shipping table to include this country. All I get is the respon...

ebay kijiji classifieds integration test - Announcement Boards

Just saw this on the Announcement Boards today .... I thought they had rolled this out a while ago ? I'm sure I've seen ebay items inserted into kijiji ad space before ....

Caught in eBay Unable To Send Micropayments Loop. HELP PLEASE

I live in Canada and have been a memeber since '98. I set up then on .com in US$ and am still set up that way. I sold recently for the first time in years and everthing went fine. Then I started getting messages that my payment was frozen and that I ...

How to Accurately Quote UPS Shipping Rates

Hello - I was just wondering how to quote UPS surface shipping rates in my listings. (to both Canada and USA) It is simple to quote shipping prices using the eBay Shipping Calculator for Canada Post and Fedex - but UPS discounted Surface rates do not...

No Regular parcel post available

Okay, so when I make a posting and put regular parcel post as the way we ship within Canada, it's fine.But when we sell that item that is within weight and measurements, regular parcel does not come up, even when the seller sellects it. Only expidite...

Resolved! An unusual request by a potential customer

A potential customer wants to purchase CDs, but wants the discs and paperwork removed from the jewel cases and sent in one envelope to save on shipping cost ( I assume). I see this as a problem because two of the CDs that are not mint are still facto...

Buyer opened an early INR claim. Help

The order was marked shipped only a few days ago and the estimated delivery date shown for the order is March 20th, but somehow the buyer was still able to open an INR claim today. What gives? Do I have to resolve the case by issuing a refund if ther...

Undeliverable package sent via PostNL

Items sent to abroad via PostNL were considereable undeliverable for some reason or another. What happens with undelivered packages? Do they disposed at PostNL facilities or go back to sender? Used Stallion Express who are telling me that they dispos...

New Shipping Discounts with eBay Labels

Saw this email this morning, thought I'd share it if anyone may be interested and didn't get the email, decent discount: Upcoming rate changes for Canada Post shipping on eBay LabelseBay Canada is updating the rates available to sellers printing Cana...

Has anyone sent a refund recently for combined shipping discount?

Periodically i refund a portion of shippng costs if a buyer buys 2 items in separate transactions but i can ship them together. I did this today and glory be, Ebay has changed the format for issuing refunds. It's now 3 steps instead of the 2 before a...

Anyone else having issues with US Tracked Packet Labels?

Tracked packet hasn't been working for me for over 12 hours now. Just wondering if it's Exclusive to my sale?(I am having no issues with domestic labels).

"Sell it yourself" takes you to original country Ebay site - not helpful

Hello,I'm new to Ebay and have an account with .ca. I've found that I cannot use the 'Sell it yourself' button when I find similar items posted on other Ebay sites eg .com or .uk. What happens is when I click on 'Sell it yourself' - it takes me to th...

Increase in GUEST purchases?

Almost a third of my sales are from Guest buyers these days. That's high! These sales can be problematic because buyers (the ones that don't cancel) often appear unable to track or easily communicate with the seller. And, of course, they never leave ...

Changes to seller fees

Changes to selling fees, some down, mostly up, with the Winter Update.https://www.ebay.ca/sellercentre/resources/seller-updates/2023-winter/financials#final-value-fee-changes

Resolved! Canadian selling on eBay.com under listed items shipping states may not ship to Canada why?

How do I change listing to read ship to Canada and US?Have spent forever with two live helpful agents trying to change shipping policy to include Canada to no avail ....agents conclusion must use eBay.ca not eBay.com if want to ship to Canada.Today h...

WINTER 2023 UPDATE> SOME FEE INCREASES

EDITED to apply the announcement> https://community.ebay.ca/t5/Announcements/Your-2023-Winter-Seller-Update-is-here/ba-p/490012 https://www.ebay.ca/sellercentre/resources/seller-updates/2023-winter

New listings will be ending a day early.

This was mentioned on the US board a little while ago but I didn't realize that it was affecting us as my listings were all being renewed on the right day. But when I started a couple of new listings I noticed that they were showing a renewal date of...

Issue with Preferences on Items Awaiting Payment

I ran into something interesting today. I had a buyer buy an item and they asked me if I minded them waiting a few days to pay (which I didn't). I turned OFF the setting under "Preferences on Items Awaiting Payment" to "Automatically cancel unpaid it...

No more discount for Canada Post Expedited Lite?

I am new to eBay selling, and before, there was a shipping discount using Canada Post Expedited Lite, but today, there's none. Are the contract between eBay and Canada Post done in March? I'm confused. Also, will there be no shipping discount in the ...

Not allowed to cancel an order!?

I went to cancel an order and ebay request me to add a credit card because i do not have the funds available on the platform. Is this a new thing? How this make any sense while they literally have access to my bank account with managed payments? I ca...

Address labels not available today on print drop down menu

Hello everyoneI was attempting to print an address label this morning and found them to be no longer available on the print packing slip drop down menu. Anyone else having this issue?Sparx

Resolved! How to find total sales for taxes

It used to be easy to find this, I am sure there is somewhere to find this. Any help will be greatly appreciated.

How do you print your labels

Hello all, Do you use an inkjet printer or a thermal printer for your labels. I havean inkjet, but it tends to go offline sometimes just when I need to printa label. If you have a thermal printer do you like it? Any issues with it? Kat