Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Can a Canadian get an ITIN to eBay?

Have any Canadians out there been able to get an ITIN to eBay? I've been using a US address because I live on the border and cross it to ship to US buyers. Now, as we all know, I will need an ITIN to keep my US address so I can show quicker shipping ...

Downloading info for taxes

I posted earlier about not being able to get my monthly total for taxes for the beginning of last year. Just phone eBay and got the following info: Go to account settingsUnder personal information-Request your eBay data

Seller Support

Returned Over weight Prepaid Xpresspost Bubble Envelope?

Has anyone ever had a Canada Post Xpresspost bubble envelope returned for being over the weight limit? I realized my boo boo this morning,but it was too late to do anything about it (already sealed and addressed). I shipped it today and they didn't w...

Sending an Offer - Can you send to just one person?

I had a listing which was an auction with a Buy it Now option. I had a perspective buyer contact me to say she had been trying to Buy it Now and it wasn't working, she said my listing wouldn't even let her make a bid and asked me to "send her an offe...

Do you display your GST/HST number in your listings?

I sell on .com and wondering if I have to display the GST/HST number on the listing or if there's a way to send it to Canadian customers automatically when they make a purchase. I get very little Canadian sales, maybe 5%

TRS but no seal

I supposely reached TRS status yesterday on the 20th evaluation, i have the requierements and it says ''if we evaluated you today'' that it's TRS, but i do not see the seal, did not received a confirmation or anything. Anyone knows if it's normal and...

Resolved! Buyers who Cancel after Auction finishes.

This is just me getting my thoughts out. What is worse? Non Paying Buyers....or Buyers who cancel item after winning auctions? EBay doesn't do enough to protect sellers against this nonsense IMO.What ya'll Think?Jake LS@thego2corner

Currency Conversion Fees

I have a bank account in the US & a bank account in Canada. I have two ebay accounts, both same email, one on ebay.ca & one on ebay.comI sell my products in USD.Would withdrawing in my CAD bank account force Ebay to charge me a conversion fee & if ye...

shipping with netparcel

I am a very new seller. I have literally spent way too much time researching using Netparcel through Paypal and I'm so confused!I have yet to make a sale, so haven't had to deal with shipping yet.1) How do I go about using paypal Netparcel when I mak...

Duplicate listing note on non duplicated listings

Just noticed i had this eBay note under 2 auctions i did, in my unsold items It was 2 different items and both were not dupplicates at all... They just had half the title similar because they were similar model of listings, but it was different item...

Taxes, I can't find the eBay sales and Paypal payments before MP

I used to have a link where I could go for each month and get the eBay sales and Paypal payments, but I can't find it now. All I can get is the ones from June when I got on to Managed payments.

Canada Post 2022 postage/shipping rates

Hi everyone: Just wondering what the Canada Post shipping rates for 2022 will be. I imagine they will be changing again soon. Has anyone posted the rates here yet? Would be greatly appreciated. Looked on the Canada post website and couldn't find them...

Resolved! Problem with special listings

For the second time I needed to do a special listing for a US buyer, and again the charge come up with the Canadian shipping amount. You have to put in a shipping amount, and I have always made in higher in case someone in Canada is tempted to purcha...

refunding

how can i refund someone if its been more than 90 days

US Buyer asking why I don't accept credit cards?

I have a US buyer who won and auction and messaged me to ask why Paypal was my only accepted payment method because she wanted to pay by credit card. I messaged her back to say Paypal was not my only method, that I accept all payments acceptable by e...

Resolved! Buy has package but canada post has it not delivered

Good day Sellers, I had a package sent to buyer, buyer has confirmed that he has received item, however canada post tracking has it not delivered with a note that notice was left at door. I contacted buyer stating this and buyer said he got it and sa...

Each time I update tracking I get "We couldn't send your message"

Each time I update a customer's tracking number I get an automated eBay email about 10 minutes later that says "We couldn't send your message". Furthermore it says "Your message to ____email.address.members.ebay.com______ wasn’t sent because it viola...

Anyone know how to post Canada to South Korea over 4lbs?

Recently a buyer purchased a package from South Korea so we accepted the offer. It turns out Canada Post has a 3lbs. limit on parcels! Our parcel is 4.2 lbs. and we don't know how to mail the parcel and are worried we'll have to cancel.Does anyone in...

Sold a working gaming cable but buyer said not working - option?

Hi, I tested and was working before I sent the item, but buyer claimed not working. From what I understand and what I have read from the old posts here, I would have to refund no matter what I say. Instead of paying more to have the item back, can I ...

Late shipping defect

SoI just received my first late shipping defect from a buyer in cowtown, even though I shipped on time. I live on Vancouver Island and can only assume that the buyer hadn't heard about our massive rainstorms, our flooding, Highway closures, evacuatio...

Got about 5,000 US$ stuck in managed payments and unable to enter my bank information

Hey guys! So when I entered in managed payment I had to choose a currency for my account and picked US$ since about 80% of my sales are in US$. Now I have about 5k US$ in my account and when I try to enter my RBC US$ bank account in there to get my m...

RICARMICs Self insurance cookie jar statistics to end of 2021

It is that time of year again, wow, next year I'll have been doing this for 10 years! Main overall note: This was ANOTHER COVID year with all kinds of expected shipping implications, and I ship most of my stuff (quantity wise) without tracking. As wa...

Resolved! 2022 Postal Rate Increases

Does anyone know where we can find the new rates which will come into effect shortly? I have a hard time finding anything on the CP website. I am looking for small & tracked package rates US & International (wish there was this option for Canada). No...

Resolved! Buyer requested Used electronic item return after 40 days

Here is a situation.I sold 240$ worth electronic item under "Used" condition.After 40 days buyer opened a return request stating "worked for a month and randomly completely stopped working".Like I said this is used electronics and buyer clearly confi...

Resolved! No Sales in a Week. Any Tips??

Hey ya'll! Hope everyone is doing well out there. This is the worst week I think I've had in 11 months from selling through Ebay. I got a return request last Thursday for an item. I processed the buyer's request but apparently they never closed the r...

Resolved! New Canadian Seller Navigating the Listing Page with Difficulty

I have returned to selling on eBay after many years away. Things are sure convoluted and counter intuative now and it doesn't help that I am older, lol. I have manage to get a few listings up, but I have not figured out how to add shipping to USA. My...

Resolved! Lisitings not showing up in search?

Hey, I just started making listings for things I want to sell. When I try searching for it though, it doesn't even show up. No wonder there are no bids or anything. Can you help me figure out what I'm missing? My item numbers are 15479015176315479106...

As a seller I made mistakes but buyer is not cooperative, I need to cancel, defect?

Hello I listed a pair of boots and after they were sold I realized that I made many errors in that listing. First I had "undercharge" for international (UK) shipping, then I wrote 2 different sizes in the listing one in the description and another in...

Resolved! GST/PST/HST on sold items that are subsequently RETURNED from a US buyer

I've recently run into a scenario where I had sold a large dollar value item to a buyer in the US that was returned to me and I've now received an invoice for GST/PST for the value of the item which doesn't sit right with me. I shipped the item after...