eBay

Package Delivered - but then Refused/Returned!

This is probably the weirdest "Item Not Received " claim I've had in a while.I sent package from Canada to the US via ChitChats. Very fast - delivered within a week. Turns out, it was a UPS Store address (buyer claims she was moving, so it wasn't saf...

Ship Lettermail within Canada without tracking. Is that wise? (Another noob question)

Another annoying noobie question... Is it wise/smart to ship a small item with Lettermail without tracking? The issue is that Canada Post Lettermail, while relatively cheap at $1.94, offers no option of proof of delivery, other than Registered (for a...

Product Research

How to use Sourcing Insights and Product Research?

Videos on .com - 150MB size limit. Compressing files smaller.

If you are listing on .com and want to upload a video along with pictures, the size limit is 150MB, which is pretty tight. There may be a setting on your camera to film in a more compressed format, but it still does not give a lot of video run time f...

Funds are on hold too

It looks like my funds are on hold too. The only thing different that happened before Ebay asked me to validate my banking information was an increase in sales over a 2-3 days period. That was it.I thought I could clear this up with ease but it wasn'...

Shipping hot wheels

Hi, i just started selling on ebay, and this question is for hot wheels shipping. I’ve looked a lot around and to ship a hot wheels it could cost like 20$ and i see some people with like 2-3$ and even free shipping on 4$ cars, does anyone know the wa...

eBay Can be Extremely Heavy Handed and UNFAIR

Sold a book to a buyer in Spain. Sent the book by surface and bought the shipping label through eBay. It can take up to 6 weeks for the parcel to get delivered. eBay gave the buyer the unrealistic expectation of having the item in 2 weeks. The buyer ...

"Not Eligible To Promote" has appeared on all of my listings /what does this mean?

Does eBay want us to sell things? The latest New Listing Tool nonsense

I've just tried to list a typewriter for sale. After spending time entering all the information I came to Shipping, only to find Domestic Shipping gave me a choice of Lettermail only (for a typewriter!) and International Shipping (US) gave me a choic...

Two free domestic under 5kg Expedited Parcel for *NEW* CP Solutions for Small Business users

I'm sure most of us here already has a SfSB account but if anyone doesn't...... here is the terms and conditions copied and pasted from CP website. Important points highlighted. https://www.canadapost-postescanada.ca/cpc/en/business/small-business.pa...

Removal of Unfair negative Feedback

Sorry guys but I just got off the phone from talking to a CSR on eBay & I must rant about the ridiculousness of the situation.I had a buyer open a case as they had not received an item. I replied right away and while I felt the item should have been ...

You could lose your Top Rated Seller status if you don't meet this requirement

HiI sell exclusively on Ebay.com., and just got above message from Ebay. Anyone is able to explain to me, why we need to have 100 international sales to maintain the TRS status? And why Germany and United Kingdom, and many other countries (where I sh...

Buyer Purchased with Pick-Up now Wants Item Posted

A New Buyer with Zero Feedback purchased an item with Free Pick-Up two weeks ago but can no longer come and pick up the item. They live two hours away so we're not about to drop it off complimentary.They requested to send an eTransfer for the postage...

XpressPost vs Priority

I'm preparing a shipment to Taiwan and trying to choose between Xpresspost and Priority. I need a signature. The cost is almost the same and they seem to be indentical services. Does anyone here know if one is better than the other. They seem virtual...

Listings overview - Only in stock

My items stay active when they are out of stock and i would like to have an overview of my items that are still in stock only Any way to do that? We can have an overview of items out of stock, but not in stock? 

Ebay new system "folded" ship to Canada prices into the WORLD. Have had to tell customers afterward

Apparently, pricing for shipping to Canada have somehow (pre-existing listings) been extrapolated across the world. I've had three incidences of Europeans being able to buy products AT the Canadian shipping rates. I've had to tell them they need to p...

You made the sale email - incorrect ship by dates

I just noticed that in the new "you made a sale" email the ship by date shows to ship by Nov. 9th but my Seller Hub shows that I need to ship by Nov 8th, which is correct. (I have 2 days handling time.) Don't go by the ship by date in the email, go b...

Your INR rate with lettermail/letterpost?

I'm selling for over a year and half and did not have a lot. But recently (past weeks/few months) had a noticeable increase. $40 claim last month, $75 this month. It's always old accounts, aka they have knowledge of the eBay and postal system, and no...

Unable to contact buyers

I need to leave a message for 2 buyers, when I click on "contact buyer" I am taken to All Messages, no way to contact the buyer. Every way I have tried still goes to the same place. Is anyone else having a problem?

You had a sale emails

Not sure if I had anything to do with this whatsoever but recently suggested to support removing the message ..... vs the previous Your item sold....Get ready to.....Hopefully this change will be of help to others. So far no update on the listing sid...

Manage communication with buyers? Not working for me.

"Manage communication with buyers" come up for me on .COM but only says "Communication with buyers" on .CA When I click on communication with buyers on .ca I get the error code "We looked everywhere looks like this page is missing. If you still need ...

SMALL PACKET VS. TRACKED PACKET

Hi, I post this, because we had many converstations in the past about tracking. Recently, the prices of SP and TP became almost equal (see the image). For some sellers here it might be worth it to send TP, and for just 70 cent more have a REAL, and G...

Not a single sale to the US this month, only Canada and UK? Is US blocking Canadians?

Something very strange is happening to my sales this month. I have not had a single sale to the US and normally the majority of my sales go to the USA. My sales have all been to Canada and the UK. September was normal with 9 put of 10 sales going to ...