Seller Central

New Return Scam? Buyer used a false Return tracking number to get a Refund and keep my item.

Sold an item. Item was under 1 lb. Shipped to New York.4 days BEFORE the item even arrived in New York, the buyer opened a Return stating that this brand new and sealed item was defective. I thought nothing of it, thinking buyer is just fishing for a...

Canada Post computer system down at Post Office....can't ship packages anyone else?

Southern Ontario is down at least. Can't do anything at the post office except buy domestic stamps.

Am I responsible to refund shipping

Good morning, all. My buyer first of all opened a request for a refund because they said they didn’t receive the item, even though tracking showed as delivered. I sent an email to them advising them to check with neighbors, look behind doors, did som...

entering a price

I've found just today that when I go to list an item I'm able to fill in everything EXCEPT the price. The box where you put the price is isn't showing up above the shipping specifics. Is anyone else having this problem. Why can't ebay just leave the ...

Promoting listings lowered my views

I tried to promote my whole listings to test After just 4 days im noticing suspicious datas. My impressions are boosted (makes sense), but weirdly we can also notice a tendency that it lowering views. Those 4 days gave me my 4 lowest days on views fo...

Items misisng

When I create a new listing it come sup without the head plus there is nowhere to list a selling cost

How were your Black Friday and Cyber Monday sales?

Hello guys, I am really interested in knowing how your sales were on what should have been a very busy weekend.I had a few sales but not crazy. It looks like eBay shine a light on you for a little while and you get some sales. Then all of the sudden ...

Ebay International Shipping... is it going to be available to Canadian sellers?

In my account (ebay.com) says it says ....Your order reports will soon have columns to support Ebay International Shipping...I am a Canadian based seller. Wondering if this program is now going to be available to Canadian sellers, or are they just si...

Proposed 2023 CP Lettermail Rates

I haven't seen or heard anything regarding proposed lettermail rates for 2023. Curious as to what's happening with that ??

US FedEx option disappeared

Hey all,Just made my first few sales in the last two weeks and had something funny happen during one of them.I was selling a book and a US buyer wrote me to ask about shipping costs, I told him I was charging the bare minimum of what Canada Post has ...

Any way to get rid of a late shipment defect?

So after over one year selling. I received my first neutral feedback todayBuyer stated not receiving the item after one month (did not opened a case yet, saying he'll wait a bit). In his feedback he clicked that the item was a late shipment. No idea ...

NEW Canada Post lettermail to USA Disaster!!!

So all the talk of it being ok to put things in lettermail as long as they meet canada posts guidlines.been doing this for awhile. and its great!! cheap shipping! easy shipping! fast shipping!! well folks. today that has changed. this will impact man...

authenticity program glitch,listing that suppose to be in it not having, the qualify amount not$100

hi, a canadian seller here.a few months ago i ecountered a glitch for listing that are suppose to qualify for the authenticity programadult shoes, priced over $100 and brands. the listings were indeed under the authenticity program with the patch thi...

Resolved! Question about international/worldwide shipping

I have been around eBay a little while now, but still have moments where I don't fully understand the shipping setup. my question is: As a seller in Canada, If I want to ship to Canada, USA, and International. When listing an item, is it okay for me ...

Clean up your mess, eBay!

Just sold an item and sent the invoice, with shipping cost $62.56. Go to Order Details and Shipping is said to be FREE. Click to return to My eBay Sold and the item isn't there. What on earth is going on? Not just the new listing tool, the whole webs...

Ebay traffic has become trash

Sorry E-bay but whoever is responsible for this new E-bay that has been going on for the last year, has been doing a horrible job. There is no difference in how much fees we pay as to what we paid with paypal. No traffic whatsoever. Sept-Dec have alw...

Resolved! CHANGING LISTING FORMAT

With this ridiculous difficult to use new listing form, WHERE is the ability to change format from GTC to Auction and vice versa Auction to GTC? The old listing form was so easy, everything quick and easy to find, but no where on this new listing for...

Addressing packages and adding the IOSS number

I have a few customers in Europe and I get problems with the IOSS each time I mail. I get messages back from the buyers that they have had to pay more because the IOSS code was not done electronically. BUT it is added when I make the label and I am v...

Things that make you go hmm free shipping or shipping added on?

I've noticed an interesting situation that seems to go against my free shipping "beliefs"!, that I thought useful to share.Here is the scenario:I sell packages of stamps by the 1,000.Our high small packet costs to the US for a package of 1,000 make t...

Resolved! CP 30g Lettermail Rate, What is it 1.07 or 0.92? The "P" Debate That Never Ends. (Part 2)

This thread is a follow-up to the following:CP 30g Lettermail Rate, What is it 1.07 or 0.92? The "P" Debate That Never Ends. https://community.ebay.ca/t5/Seller-Central/CP-30g-Lettermail-Rate-What-is-it-1-07-or-0-92-The-quot-P-quot/m-p/453618#M122405...

How do I add Registered to my lettermail options for Canada with the new listing tool?

Hi-I am trying to make listings and don't know how to add Registered to my lettermail for Canada. I don't seem to have the same options on the eBay listing tool as I get through the Canada Post website so I am really confused as to how to get tracked...

Driving to US and bringing some packages to ship from there. Form Required?

I am making a trip across the border to pick up an item and as I am going will bring some large and heavy items with me to ship them directly with USPS - about 10-12 items. All the items are under $800 and in total under $2.500US so they qualify as i...

Monthly discussion Oct. Questions.

devon@ebay Hello Devon,Do you have a follow up on this question from Oct 11, 2022? It seems like the ball is being dropped when it comes to the answers for many of these questions.@lotzofuniquegoodies wrote:Hello Elizabeth,Could you please confirm wh...

Promoted - Automated Campaign

Anyone familiar with "Automated Promoted Campaigns" and how to turn that function off? I'm seeing it attached now to any newly created listing.-Lotz

New Sellers's Survey From Ebay

So just received a new seller's survey from eBay. Just finished completing it. I have received many surveys in the past, but they have always been the same one. This one was different. Asked a lot of new questions for a seller. Answered it truthfully...

still not able to use promoted listing or have lower fees

as some of you know i have a running despute with ebay over the punishment policies when you get a over a line of cancellations -- with me i have had 6 cancellations over the last year or so all had to do with cancelling orders when the customer woul...

Fulfillment Shipping Costs

EBay newbie hereI just recently started selling sports cards on ebay and I'm surprised by the cost of shipping labels. The method I usually use it to have the buyer pay a portion of the shipping costs.What's the best way to minimize the high cost of ...

Saying goodbye to an old friend

Some of you may remember richardcm who posted on the .ca boards on and off the last 3 years. Before that, he sold and posted with the eBay ID pocomocomputing and enjoyed answering posts about anything shipping or tech related. Although he didn’t want...

Canada Post vs Fedex

Inotice that FedEx shipping to the United States is quite a bit cheaper than Canada Post Expedited. But - if I use FedEx, do my buyers have to pay for the rediculously high FedEx brokerage fees.

US shipping options not showing up

Hello! It is my first time posting on this forum, as I have been struggling a lot with setting up the shipping options of an object I want to sell. It is a fashion doll body that I am selling.I've been selling stuff on eBay for two years already and ...