Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Canada Post is not a first option anymore to ship items

I can't put anything Canada Post or any generic shipping option as my main shipping option in Business Policies ... just UPS and Fed Ex which is greatly hurting my sales. I'm still at about 5 to 10% of what my sales should be per week. If I could cho...

Resolved! Shipping to the EBay hub

Hi guys, I have an item to ship through the eBay shipping program to the States.My question is why I cannot ship through Canada Post to the Hub but can only choose between UPS and FEDx? Is because of the rotating strike? Plus by using UPS it costs mo...

UPS and Fedex option

why I dont have UPS and Fedex shipping option under domestic shipping? only post option is available.

Customs Fees charged by UPS to Buyer Upon Delivery

Sold an item for $25.00 US plus $19.99 shipping to a person in California. No communication from Buyer whatsoever. UPS was not able to deliver because Buyer Refused delivery. UPS claims that there was $53.00 US Customs owing to Buyer at the door. UPS...

My first international offer

Hello everyone.I have been opted into the Ebay International Shipping program. Does Ebay set it as the default for any of my listings? I have a NES game bundle that someone from the UK has sent an offer.When I review the offer it says ship to Manches...

EIS Specifics for DVD/CD/Video Game Seller

I wanted to wait for others to gain some insight into everything before I ventured back into the world of US/INT shipping. Would any kind soul with the inight be willing to layout everything I need to do/know in implementing the EIS/Import Fees etc i...

Is there going to be NO MECHANISM for Canadian sellers to add a line item for USA tariffs due?

Hello. Since the Aug. 29 de minimis end, I have not been shipping to the USA. I took a vacation etc. while waiting for the dust to settle with Canada Post etc, then blocked USA buyers. I have been asked by buyers in the USA if I would ship to them an...

How to advertise "duties paid" shipping

I've got a statement in my listings (on the dot com site) about shipping duties paid (and which carriers I use, I mentioned Stallion Express and Canada Post, so I have choices). I've seen lots of people putting "No Tariffs" in the title of their list...

Just got enrolled in eIS but don't know how to Turn Off Shipping to USA

Hello Everyone, I just got enrolled in eIS Canada. I really don't want to ship to the US right now. I went through My eBay to try and exclude the USA but it tells me that since I'm using Shipping Policies to do it from there. So I know at the bottom ...

Cost of shipping with EIS versus tracked just jumped to $15.00 extra for US?

It used to be I could ship a wallet which usually weighed under 300-400 grams for around $10-15, now has a shipping cost of around $25.00. Not sure if I did something wrong here or what. I entered calculated international tracked parcel for US & INTL...

Chitchats warning regarding CUSMA disruptions

No indications given as to what disruptions are possible or their cause. Posted October 24.https://chitchats.com/blog/faq-suspension-of-de-minimis

mm, no to that request.

Just a bit of a giggle. Person with 0 feedback, registered 3 days ago and sends a message in lovely grammar "can u do a lowerprice or free shipping" Respond with a nice no and thank for the interest. So I get follow up messages of "even if u just do ...

Whacky AI Result when searching for COO

So I sold a coin from Malawi, it's likely Royal Mint in the UK. But I need proof if I'm not going to say it's from Malawi (that's 15% tariff but UK is only 10% tariff). There's nothing on Numista (the coin collecting site), so I did a google search. ...

Handling time now includes weekends?!

I have nearly no sales these days, so, not sure if it's been going for a while.But it happened twice now:I have a 2 days handling time. A buyer buys and pays for the item on Thursday (evening and afternoon for my 2 cases) and when I buy the label the...

Question about entering multiple countries of origin

I sell sports and hockey cards often in groups of anywhere from 5 to 30 at a time. Some cards are made in the USA, some in Italy, some in Canada. It varies each time. What do I enter in country of origin? It won't let me choose multiple countries. Us...

Suggestions from CD and Vinyl sellers.

Hello everyone, if possible, I would like to get the opinions and advice of CD and vinyl sellers.My understanding is that these products are exempt from tariffs and customs fees. Did your American buyers receive their packages? Were any of them charg...

How many details(photos, ebay numbers etc) should you include in Zonos app.

Hello all,In the Zonons app, how much details should be included? Are you supposed to include the ebay information of the item? The first item I shipped I porvided a ver short descrition "Used transmission gear from a US made 2005 honda accord" Is th...

Well I just got my first USA buyer now what?

Well I just got my first USA buyer now what? It is a CD made in the USA so I assume that there are no duties. Do I go to Zonos first or Canada Post first and do I use snap ship? Help I'm old and lost.

Test EIS Listing. Lower non-EIS shipping to US is Default

I did a test listing to check out how shipping options are showing for an item to be shipped to the US with EIS enabled. Information I read indicated that if you provide a shipping option that is lower than EIS, it will show instead of EIS. To test t...

When someone sends me a Best Offer that’s so low it’s insulting, it makes me want to...

... reply with a Counter Offer that’s higher than the actual asking price but that’s prohibited by an eBay error.Boo.Where’d that Auto-Decline button go? I thought I had it enabled....Item is $68 on Markdown at present. Offer came in at $7. Should I ...

Please get rid of this banner on .ca or com listings when the address is in the US.

"Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery. " I sell CD's, DVD's and books and there is no import fees. We should be able to click something when listing to show that any...

First Eis US prod to US address - label?

I'm going to watching this one closely, and took extra pics to reference.Sold a US made item, to a US based customer. (end address is a US resident...so no tariffs (I hope!)),boxed up and printed the label this morning, and it was for Expedited Lite ...

Resolved! Are the Canada Post discounted shipping labels now available for international destinations?

Specifically asking for Europe as I have a Spain repeat buyer making a large order... I used to use XpressPost to mail her orders, and before the strike the eBay discount is around 45% off. Has anyone recently shipped XpressPost to Europe via eBay an...

Has anyone successfully shipped an item to the Canadian eIS hub via Canada Post Lettermail?

Trying to figure out if anyone has successfully had an item arrive at the Canadian eIS hub using Canada Post Lettermail. We emailed eis@ebay.ca on October 19, 2025, looking for clarification concerning the Lettermail issue and have not heard back (ot...

Suggested fix for ebay's "discounted" Canada Post USA shipping

While eBay shipping has the Canada Post USA shipping labels disabled:Set the "ebay" discounted rate for USA to be the same as Canada Post's normal rates for the USA. This would allow calculated shipping to work properly for Sellers who ship to the US...

Has anyone experience Buyers refusing delivery due to Tariffs and De Minimis Exemption Canada to U.S

De minimus exemtion and Tariffs: Have any Sellers experience Buyers refusing delivery due to collection upon dleivery by the carriers?

Resolved! Stats problem this morning?

I don't know if I'm alone, but I'm seeing some stats problems. I just visited one of my listing using Incognito. It doesn't show up in my hub stats at all. It shows on the listing tho. In the hub On the listing It can be only a "lag" between servers,...

Resolved! Cant Enter Country of Origin on Listings?

Not sure if these are more changes, but I can't seem to enter the Country of Origin anymore on my listings. Each time I do it populates "Materials sourced from" and blanks ouit the Country of Origin. Anyone else experience this. Hoping this doesn't s...

How Will the EIS Get Us Orders with These Crazy Rates?

I'm exhausted keeping up with all this garbage and now disgusted with ebay's INTL shipping. Had my 1st order today through eIS for a magazine (300gms - made in USA) with NO applicable tariffs (only $2 CBP clearance through Zonos or Chit Chats). My sh...

Disable eBay Internation Shipping (eIs) per Listing Basis Instead of On/Off

Is there a way to disable eBay International shipping for a specific listing? I have some listings that are shipped with Canada Post Lettermail, and the main shipping options shown in search results are eIS (with extremely high shipping costs). The h...