Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How are you managing through?

My fellow Canadians, how are you managing through 2 main factors of selling? 1 - Americans seem to be less interested in cross-border shopping. 2 - Dealing with the huge increase in cost with cross-border shipping on small, inexpensive items such as ...

Resolved! Verify your return address. Is this spam?

Just received a message from eBay saying to verify my return address. Very careful these days about messages with links. Does anyone know if this is okay?

ChitChats North Vancouver Closing - How Many Others?

I literally JUST moved to North Vancouver on Saturday, and I got an email today announcing the North Vancouver ChitChats branch is closing! DOH!I am trying to figure out if this is because ChitChats as a company is losing money, and they need to trim...

Can't Access Payout Schedule

Anyone else having trouble accessing the payout schedule? It wont load on my phone's app, I tried in the browser too as well as a seperate computer.

Ebay re: shipping charges. Make up your MIND please

So just before Sept, Ebay sent a notice that shipping costs as of SEPT 1 would be deducted at time of customer payment, and not on shipment. Fine with me, saves ridiculous currency exchanges which cost money. So of course, Sept 12th rolls around and ...

New feature - Promoted listings advanced

Another feature added without any news or information.Seems to be a pay per click promoted listed. With posibility to cap the payment. Just the idea about getting charged fees on items not selling. I don't like it.But anyone tested or have feedbacks ...

Shipping to Netherlands with small packet air

Has anyone tried entering the UR number for small packets to Europe and if so, did any type of tracking show up on eBay? I did ship using small packet air to the Netherlands earIier today and am undecided if I should enter the UR number. If I enter t...

Expedited Lite for Canadian Sellers using eBay Labels

This just showed up hot off the presses. https://www.ebay.ca/sellercentre/shipping/ebay-labels/canada-post-expedited-lite?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43100437243&osub=2234f14c875dfa50fa0b0636cd1a9f57%257EEN_T&segname=1683040108281EM_EN_T&crd=2...

Ebay system thinks im a bot

I have 3 accounts and using all them on alternate. I switch from my seller to my buyer account very often to source/list/price/etc. My informations are registered in my browser so i can switch from an account to another fast. Often i have to pass a v...

All these Ebay ads ahead of the item description have GOT TO GO!

It's nuts. Two rows of large, intrusive ads before the item description. Many of which are barely related to what's being sold in the listing. Most buyers, especially newer buyers, are never going to think to keep scrolling down passed all those ads ...

Canada Post: Item Out For Delivery. Expected Delivery Tomorrow??

i've never seen this before on CP tracking. It always says Expected Delivery Today when an item is Out For Delivery. But i have one that says Expected Delivery Tomorrow for an item that is currently Out For Delivery. Is this just a glitch? The packag...

Resolved! Under TASKS: Listings eligible to send offers. How do these appear??

Under my Seller Hub, I see TASKS as a sub heading. I see another sub heading under that which states: Listings eligible to send offersHow do these appear under this heading? I think they must be on someones 'watch' list. Is this correct? If so, how l...

Buyer disputing a purchase on another account

Long story short, I sold a sports memorabilia card that I'd purchased from another ebay seller 4-5 months prior for around $1000 Canadian through ebay about 2 months ago. The item is backed by ebay's authenticity guarantee program. The item gets to t...

Local pickup. But, my phone OS is too old to install eBay app. Can I enter code on web site?

Hello all. I want to allow local pickup for some items (and maybe even cash payment upon pickup). I understand that the buyer would show me a message from eBay containing a QR code and also a numeric code, either of which could be used by me with the...

FedEx charged additional fees for "fuel" and "misc" after delivery

Last week I used eBay's Shipping Labels function for a package to go from Toronto, Canada to Arizona, USA. eBay showed that FedEx International Economy would be cheaper than Canada Post, so I selected FedEx for CAD $17.62. I printed that label on Aug...

Resolved! Advice on selling books/mags from Canada to US? Is it worth it and how do you ship?

This one is for Canadian ebay book sellers. Would you offer any guidance or advice on selling regular used books and magazines on ebay.ca to USA? Specifically: is it worth it? How do you ship single paperbacks and/or hardbacks --envelopes? What about...

I want to sue eBay

Someone stollen money from me and eBay is actually nothing concrete to help for the issue

Why can't I issue a refund??

Hello all, I just discovered that a sale made can no longer be shipped, so I want to issue a full refund to the buyer. However, the "Refund" button will not activate! I read over, managing-returns-refunds/refunding-buyers and I don't see any issues t...

Resolved! Ebay return request, customer said item not in box

I recently sold a digital camera to a buyer in Texas. After the package was delivered, the buyer messaged me and asked if I had shipped the item in 2 boxes because the box they received only had a charger and a few packing peanuts. I replied to them ...

Making a USPS shipping label for a return from a US customer - I am in Canada, can I do this somehow

I need to provide a paid shipping label to a US customer - I am in Canada - can I do this?

Moving ebay.com listing to ebay.ca ?

Hi, a year or so ago I listed many cards on ebay.com. I would like to move them to ebay.ca. Is there any way to do that without having to do it one at a time? Thanks.

I posted a question on here earlier today and now can't find it. Where do I go to see if it got post

I asked earlier today if ebay would remove a listing without letting me know. I listed what I thought were Bratz dolls and an ebayer advised me that those were Ever After High dolls so after doing a bit of research I realized she was right and update...

Paying for shipping labels

I am desperate for some help and better information! I have contacted ebay by phone twice today and once by chat. A couple days ago I started selling on ebay, I have an etsy shop though so I have some online selling experience. I noticed this morning...

Why canadians aren't allowed to use their funds to buy?

I just heard americans on .com can sell stuff, then use their funds from sales to buy things directly on ebay. I'm frustrated from hearing this and that we do not have access to this feature too. Why don't we? We have to deposit then purchase doing r...

Account Restricted

I am having a problem understanding ebay policies ref restricting seller accounts... I recently had my seller account restricted because Trust and Safety department of ebay noticed activity that could harm the community. I have asked a number of time...

Over half the pictures on Ebay ca not showing. Anyone else?

Over half the pictures on my listings are not showing up on Ebay.ca.....just see a blank white space. The ones that i can see are fine. Anyone else having this problem? I'm using Edge.

Resolved! I cannot revise my eBay listing

Greetings all,This is my first eBay listing in about 5 years. I have properly re-validated my sales account and I posted my first item. Now I need to make a few adjustments to the ad, however, whenever I click Revise It, I see a big red warning at th...

Customer Service Says Negative Feedbacks Dont Affect Sales.

recently i recieved negative feedbacks from a single buyer due to the fact they didnt like how much 3 vhs costed to ship. i contacted ebay support on facebook and they told me that the feedbacks are not removable and that they wont affect my sales.it...

Sales

I have posted items on my ebay store, but haven't received any sales yet.

Home Insurance Invalid So Long As My eBay Inventory Is Stored @ Home

Hey guys, So my gf saw this news article & an eyebrow was raised since TD Insurance denied their claim: https://www.insurancebusinessmag.com/ca/news/breaking-news/calgary-fire-leaves-family-homeless-due-to-insurance-loophole-447305.aspx We have TD as...