Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How to escalate an issue in eBay

First of all, my apologies if you've read this post before. I posted this yesterday but could not find it today when looking for responses!! I was charged twice for a shipping label back in early February ($27). Comments on here suggested rather than...

Variations listings items order change

I have a few listings with variations. The items in them were all set up in a specific order placing them by year of production. Suddently a few days ago i noticed the order all changed. The ones at the bottom of the list are now the first ones when ...

Resolved! Can't Purchase Shipping Label

How well do UR numbers work for US tracking?

I have here read about putting in the UR number from untracked small packet shipments as a tracking number. How reliable is it? Thanks.

Searching for listings without Category Assigned

Hello there, would appreciate some help. Have finally changed my account to a store. Have set up the categories in which I sell and allocated as many as I can to each. My question (which EBAY was unable to answer) is how to I find which listings do n...

Will fedex ship to PO box?

Got an order that i need to ship tracked and fedex is the cheapest option by a few bucks. I know CP rates drops on 27th but i need to ship before that day. My customer adress is a PO box. I thought fedex do not ship to them, but eBay offer me fedex a...

Customs form supports a maximum of 5 items?

I did a US sale today for 6 items that will be combined into a small bubble mailer. I went to purchase a label and weirdly i have a red exclamation mark saying 'The customs form supports a maximum of 5 items'. I cannot purchase a label because of it....

Needs eBay to change the feedback system

We're reading once in a while sellers complaining about how they receive a low rate of feedbacks. I counted and i received 6 feedbacks past 70 sales, since march 20th. No cases or anything, all positive transactions. I could count and go more far. I ...

Check your views, mine down 80% in 1 day..

My views have collapsed 3 days ago and now I'm getting only 20% of the views I was getting before.Would there be compensation offered to store owners for this?

Why did I get dinged for late delivery for item shipped and delivered in 9 business days?

I just noticed that an item I shipped showed up as a late delivery. It was ordered on Jan. 31, I mailed it on Feb. 2 and it was delivered on Feb. 15. I have 2 day handling so it wasn't shipped late. It took only 9 business days from Canada to the US ...

Technology, (medium) old operator creates "gn incident"

A while ago I had to upgrade one of my scales from the age old ones I'd been using to a modern one. The new one is very good, was very economical but it does more stuff than my old ones! A few weeks ago I was weighing out some stuff and I noticed the...

Morning heart palpitations email: "Act now to regain Top Rated Seller status"

Things have been going pretty smoothly so I was super suprised to see this pop up in my inbox a few minutes ago!! Being in super surprised mode, I was actually hoping it was a glitch of some sort until I finally noticed a ways down that I've only los...

Selling in USD

When I first started out on eBay over 20 years ago it was on the eBay.com site. At that time I listed and got paid in USD. I live in BC Canada so over the past couple of years my listings are automatically directed to the eBay.ca site. All listings a...

Unexpected returns from the EU

Hi, I got 3 returns from the EU within 1 month only. I contacted the buyers, they had no idea the package reached their postal offices. All of the packages (from 3 different countries!) were marked as "not claimed". Anyone had a similar problem recen...

Sales Tax, chinese sellers

Since when has sales tax been added. Chinese sellers do not charge additional taxes? chinese sellers are allowed to charge USA funds, Canadians are not.

Scammers (buyers)

Happened to me today. I was selling an adidas sweater for $54.00. Got a message from a buyer saying he/she is interested about it. So I said okay. Then he said to text him (he lives in the US) so I texted him. At first I thought he was going to ask m...

Shipping

Hi, I am new to EBay. I listed an item today and the only option I had for shipping to Canada or US was flat rate no tracking, no insurance. I listed about 2 months ago and Canada Post had many other options. I called customer service and they had no...

Selling

Hi, I'm new to ebay and had the similar problem yesterday. I wanted to include free shipping both here and in the US. Turns out you if you do ebay charges you shipping! This is after they encourage us you include shipping in the price to help increas...

Do sellers need to report tax that Ebay collects?

I'm super confused now that Ebay is collecting tax on our sales. I'm trying to fill out my T2125 but I can't figure out if I'm supposed to report the tax that Ebay took off or not. Do I include it my gross income and then deduct what Ebay took? Anyon...

Resolved! Once Bitten Twice Shy. How would eBay handle several items/combined shipping if refund wanted ?

Next step in dealing with me... an honest seller worried about scammers. Hypothetical situation below.I sell 7 items , give combined shipping, ship in one package, and put the same tracking number on the paid and shipped area for each of the 7 items ...

Resolved! Can I get refund from Canada Post if late delivery?

Sent a pkg by CP expedited mail with insurance and it was supposed to be delivered by May 6th. Phoned in and had them check into it and it shook it loose and was finally delivered today, strangely an hour after my query. Can I get a shipping refund d...

Mystery of the Missing Photo Uploads (A new Ebay glitch continuation)

Here's the latest issue: I create a new draft for a product I plan to sell, after the information is typed it and the file saves, the area where I upload the photos disappears. It's not doing this for my saved files (photos added or no) before today ...

Earth Month Promotion - 70% Off Final Value Fees

Hello,Just letting anyone know who hasn't seen an email about it yet to keep your eyes out for email from eBay about Earth Month Promotion. It is for 70% off FVF's for 20 items LISTED during period of April 14 - 20th and sold before automatic renewal...

eBay cut on shipping supply size

Thought i would share the find as i personally kinda laughed at noticing it. Both from the eBay supply store. Both were bought as 6.25'' x 8.5'' and from the SAME listing. On the left the ones i bought 6 months ago. On the right the ones i bought las...

Problems printing a shipping label?

I've been trying to print a label this morning but once I filled out the info on both Shippo and eBay, the purchase label was grayed out. I was able to purchase a label of Snapship but can't get it to print. I saved it to a pdf file to see if I could...

Resolved! Selling my EBay store to a new owner?

I would like to sell out my store completely to a new owner. Is this possible? The banking info and personal info would have to be updated of course. Have people done this before?

Invisible offers

Got 6 offers today, very good ones. I accepted all of them. Ebay sent the notification to my iPhone application and to my Seller Hub. No e-mail at all. Sometimes I get offers sent to my e-mails, sometimes only to my phone/seller hub. Anyone here expe...

Customs duty / International return

Hello,I recently sold a higher ticket item in the computers category from my .CA store to a buyer in the USA. Sale price was 1100CAD + 65CAD shipping.About a week after the buyer had received the item they contacted me saying they were invoiced by Fe...

Scam attempt

So i sold a trading card and buyer opened an INAD case. For my first time, buyer claims that the card is fake. I'm an experienced cards seller and the card is a no brainer authentic. At first i thought maybe the buyer was just lacking knowledge. I ex...

is it a scam?

I justreceived a text from the buyer from USA who says she's getting the item for a cousin in Ontario and wants to talk to me before proceeding with the payment. She also wants me to text her my username and price of the item... Is this a attempt of ...